Barnes Crossing Chevrolet GMC

Stole $600 dollars from me. Be wary of these guys !! I went to this busness to get an estimate to repair my car. The written estimate was approx $1200.00. A couple of months later I called and verified t I went to this busness to get an estimate to repair my car. The written estimate was approx $1200.00. A couple of months later I called and verified that my estimate was still good, to which I was told "yes". I then brought my car in for the repair,with my estimate from them ( barnes crossing). I also brought in with me a check from my insurance company for approx $800.00 which I signed the back and gave to them. When I came back to pick up my car. I was told I owed the business $1000.00. I am looking at my estimate from them $1200.00 minus $800.00 , I should owe $400.00 to them. They tell me 1. we have a contractual obligation to charge what the insurance company estimates the damage at. -- I called my insurance company and discussed this with them. I found this totally untrue. My insurance company estimated the repair at $1800.00. Minus my $1000.00 deductible, they cut me a chech for $800.00. I didnt even have to get the vehicle repaired if I had chosen not to. Barnes crossing gave me an estimate for $1200.00 to repair my vehicle, they then went up to $1800.00 for the repair to match the insurance company estimate. They never discussed the price increase with me. there fore the "contractual obligation" was a lie. 2. They claim the insurance company "required" them to match their estimate. -- with no contract what exactly is "required". another lie 3. Barnes Crossing told me that the guy that done the estimate didnt even work there anymore, Im thinking, whay doest that matter. The employee was an agent of the company, anyway I called to verify that my estimate was still good, which I was told "yes". 4. Was my original estimate to accurately repair my car? this should have been a valid, profitable estimate for the company. They only changed the price to match some elses estimate. They Stole $600.00 from me, Totally would not let me have my car until I paid the inflated bill. which was only discussed with me when I came to pick up my car. This is unethical, and I consider it theft. More

***BUYER BEWARE*** WORST EXPERIENCE EVER If I could give less stars I would. Worst experience with a dealership I've ever had! Bought (2) vehicles. First had a bad engine, so they traded with If I could give less stars I would. Worst experience with a dealership I've ever had! Bought (2) vehicles. First had a bad engine, so they traded with me after 4 months of phone calls and visits, traded for a 2016 that they presented a Carfax on that stated NO Accidents/NO previous damage. I asked the salesman if he was sure the veh was good, based on my experience with the first one, he told me yes, this was a good clean trade in. After having the car for 5 months, I took the car to a body shop to have a small split in the bumper repaired only to find out that the car HAD been wrecked and a lot of work had been done on the car! I went to (3) different body shops, including the one at Barnes Crossing, and all of them told me they could tell by looking at the front of my car that the front had been replaced. After close inspection, there was work done all down the passenger side, and across the front. I went back to the dealership and was told over speaker phone by a person calling himself Joe, the owner, that yes he will sell a car with a bad engine and yeah he'll sell one that has been wrecked before and not tell it because HE CAN! Lady you bought a used car and you take your chances when you buy a used car, and that if I have a problem with Carfax I can take that up with them! I had (2) other people with me, plus the General manager that made the call in the room, that heard this...I'm glad to know what they will sell you and what information they will withhold from you now! ***BUYER BEWARE*** More

They would not sell at there on internet price Saw new truck on there web site at a certain price so I emailed them and asked for best price well they call me back and told me it was 6,000 more tha Saw new truck on there web site at a certain price so I emailed them and asked for best price well they call me back and told me it was 6,000 more than there internet price. And the lady tried too explain that everyone is not eligible for that price. So if u want too buy from them do at ur on risk More

Good Service and Fast This is the 3rd vehicle we have bought from Steve. It has always been a pleasure and smooth transaction. I was in and out within hour on the purchase This is the 3rd vehicle we have bought from Steve. It has always been a pleasure and smooth transaction. I was in and out within hour on the purchase of our Infiniti QX 80 and we love it. More

Wonderful experience Steve Owen was excellent today! He took everything my husband and I said into consideration. He never stopped fighting for us the entire time. He made Steve Owen was excellent today! He took everything my husband and I said into consideration. He never stopped fighting for us the entire time. He made sure what got the vehicle we wanted as well as a great price. One of the easiest car buying processes I've ever had. I would highly recommend him to anyone looking for a new or used car. More

Sweet sixteenth birthday! Steve Owen found the exact car my daughter wanted. We were pleased with the price and the service. Thanks for helping make her sixteenth birthday unf Steve Owen found the exact car my daughter wanted. We were pleased with the price and the service. Thanks for helping make her sixteenth birthday unforgettable! More

New car I was so nervous durning this whole process and Steve made sure I got everything I wanted. I had an awesome 2nd time getting a car from him! One of th I was so nervous durning this whole process and Steve made sure I got everything I wanted. I had an awesome 2nd time getting a car from him! One of the best car salesman around here. More

Thank you Steve! Once again Steve outdid himself! After 3 days of me being picky and back and forth on what i really wanted he found me the perfect SUV for me and my f Once again Steve outdid himself! After 3 days of me being picky and back and forth on what i really wanted he found me the perfect SUV for me and my family! Steve is seriously the most honest salesman i have ever met, we went back and forth on suvs i wanted and he was always straight up with me and always had my best interest at heart! And he is a pretty good at baby sitting while selling a car too😂( he posted pictures of my cute child on his Facebook if you don’t believe me) More

The Best Salesman Steve is the best salesman I have ever done business with. He made the sales process easy and the process was super quick!! I would seriously recommen Steve is the best salesman I have ever done business with. He made the sales process easy and the process was super quick!! I would seriously recommend him to any one that is looking to purchase a vehicle!! I can assure you that he will have repeat business from me. The finance manager, Wesley Reese, was also awesome to deal with. He was very professional and great to work with. I will be recommending him as well! Thank you Steve Owen and Wesley Reese for making this process of puschasing my truck a great experience and thank you Barnes Crossing for employing great people!! More

Best vehicle purchase experience ever! This was hands down the most stress free vehicle negotiation/purchase ever! I saw the vehicle that I wanted online, went in for a test drive, called This was hands down the most stress free vehicle negotiation/purchase ever! I saw the vehicle that I wanted online, went in for a test drive, called Steve about the vehicle a few days later when I had made my decision. Negotiations were handled over the phone without having to wait for hours at the dealership. Steve had my Tahoe clean and waiting for me when I went in to sign the paperwork. This lets me know that he values my time and my business. I’m looking forward to doing business with you in the future. More