I would have rated this dealership a -5 if I could. I purchased a brand new 2018 Jeep Renegade base line model from them. I purchased heated seats and a started to be installed at a later date through the dealership. I dropped my vehicle off the morning of the install and was given a loaner so I could get to work. Upon picking up my vehicle, I realized three things...1. Almost a half a tank of gas was used. 2. Over 100 miles was put on my vehicle. 3. A service light was on. Befuddled, I called the dealership on my way home to inquire. I spoke to the sales manager who informed me they sent the vehicle out to do the install. I was never told this beforehand. The real issue lies within the service light. A couple days later, I called Barnett to have service set up to get the light fixed. After my appointment the service department told me that they couldn't do anything because it wasn't installed by them and that it would need to be sent back. Already frustrated at this point, I hesitantly agreed. That afternoon I spoke with the "accessories manager". I told him my frustrations and said I thought I should be compensated something for all the wasted trips and time. He called me back because he needed to ask someone what he could offer and offered a free oil change of $100 value. My vehicle takes 4 quarts of oil and had already been told by my mechanic that a fully synthetic oil change would cost $50. I wasn't going to argue and agreed. I dropped my car off yet again before work and was given another loaner. Later that day, I received a phone call from Barnett and was told there is a software issue with the starter and that there was no fix and no timeline for a fix. I paid $500 for this starter. After this, I started noticing "glitches". My starter button inside the vehicle was desensitized, MPH randomly switched to Km off and on, and I would randomly have an error saying the key fob had left the vehicle when it was in the vehicle. Complete insanity for a brand new vehicle and $500 system. I called and had to leave a voicemail for the GM Friday morning and did not receive a call back so I went in the next day on Saturday morning. Given the circumstances, and the condition of the computer system, I wanted an exchange. I only had the vehicle for 27 days at the point and started dealing with these issues on day 10 of ownership. When I walked in I asked to speak with the GM and was told he doesn't work weekend? What? I asked to speak to the highest manager there. The "accessories manager" came out who is already very aware of the situation and I reiterated my frustrations. I told him I wanted to return the vehicle and get something else and he said absolutely not, and that they would not do that because they couldnt take that kind of a hit. Brand new vehicle with issues caused by a subcontractor the dealership used. I requested someone higher and he said he was the highest manager there. Yeah, the same guy who had to get authorization to offer a free oil change. He said another manager would be in later and that we could talk to him. We went outside and started making calls. I contacted another Chrysler dealership and told them what was going on. They said "everyone knows you can't put aftermarket parts on a Renegade. Oh my God, I can't believe they did that and it causes electrical issues that can't be always be fixed by taking it out". They were literally mortified. Upon hearing how neglectful Barnett was, I called Chrysler care, who also could not believe they did this, and could not believe how they were handling the situation. They started multiple cases for me, and even felt it was necessary to escalate my dealership complaint. I received a text from the accessories manager who informed that the other manager was in the store so we proceeded in to discuss matters. I explained everything from start to finish and again stated my wishes, to exchange the vehicle for something else. They offered to remove the starter as a fix. I found this unacceptable. I specifically purchased it because it was a non negotiable in a want for my brand new vehicle. I s da id at the very very least, I would consider them refunding the $500 and fixing it when the fix became available. They said they would consider that. I asked what they would give me on a trade in and was told it is an used vehicle. Give me a break! I had it 3 and a half weeks and have been dealing with the issue for 2 of those weeks. But I asked them to appraise and see what they would do. Brian Barnett, the SON of the OWNER had the nerve to walk back in and tell me it's worth 12,500 on KBB but he would "stretch" and give me $16,000 on something I paid 21'000 for. The best part, they would offer me a Renegade trailhawk and not even offer the full incentive. (I already checked pricing at other Jeep dealerships and they were $4,000 higher. The offer, and how they handled this was a slap in the face. I said I absolutely would not accept that and wouldn't that kind of hit for something caused by them. I was so offended I asked him how he could possibly think what they were doing was right, he had nothing to say and again said he would be happy to send me a check for the price of the starter and still fix it. I declined all offers and walked out. The GM called me on Monday. I explained, and was again dismissed. I told him I wanted something else. He said he would see what he could do and call me back. He didn't even have the common decency to call me back and sent me an email with part of the contract I signed saying i knew the parts were aftermarket and basically said they would refund the starter and fix it when they could. How is this acceptable??? DO NOT GO HERE. THESE PEOPLE ARE UNETHICAL, DISHONEST, DISMISSIVE, AND COMPLETELY LACK AND SEMBLANCE OF CUSTOMER SERVICE. I am resorting to other options. Save yourself the trouble.