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Baron MINI

Merriam, KS

Overview
Reviews
4.7
273 Reviews
Call Dealership (913) 722-5100
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9010 Shawnee Mission Parkway

Merriam, KS

66202

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Showing 273 reviews

May 31, 2024

They have horrible customer service, on top of the fact that they are not upfront of what the cost is going to be. The girls in the service disk, specially Sara sits around and talks about customers w/ out More

by SFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isabella Zipf
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Jun 18, 2024 -

Baron MINI responded

SFC, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with our customer service, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Joe Hartigan Service Director jhartigan@baronauto.com

May 16, 2024

I took my 12 y/o mini to Baron Mini for repair. Sarah promptly sent an estimate showing the repair needed, including cost. Service was quick & done right. Sarah kept me informed along the way. She More

by dcarlson280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
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May 20, 2024 -

Baron MINI responded

We are glad to hear that Sarah at Baron Mini provided you with such excellent service! She went above and beyond to keep you informed and ensure that your Mini was repaired correctly and promptly. Thank you for sharing your positive experience!

May 11, 2024

We visited a couple other dealers, same day, Lisa was the best interaction of them all. More

by Sissybuffy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa
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May 16, 2024 -

Baron MINI responded

Congratulations on your new vehicle! We're thrilled that Lisa provided you with the best sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 10, 2024

Dealer employees were friendly, efficient, informative and made us feel welcome. Will see them again in a few months More

by deb.walkerdw00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Martin’s, welcome man
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May 15, 2024 -

Baron MINI responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

Prompt, friendly great customer service. Tarence makes effort to make maintenance complete and goes the extra mile in making it a positive experience. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarence Jackson
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May 08, 2024 -

Baron MINI responded

It's wonderful to hear about your positive experience with Tarence and our dealership's great customer service! Having a service advisor who goes the extra mile to ensure a positive experience can make all the difference. Thanks for sharing your feedback!

May 02, 2024

Very friendly and concerned about the safety of your clients I will bring my car back if I have any problems very happy. More

by ginnyluigia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 02, 2024 -

ginnyluigia responded

The only problem i hade was that i called to speak to somebody and all i got for 15 min is a robot and i got nover. I neede to speak with a persen. Pess 1,press 2.press4 that what made me very angry.

April 26, 2024

Good service, accurate issue assessment, comfortable customer waiting area, good supply of original Mini parts, communicative support staff. More

by don’t know what this is…
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown, they weee new to me
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Apr 30, 2024 -

Baron MINI responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 14, 2024

The staff is Friendly. Helpful. Easy to get someone on the phone. Quick service. Knowledgeable. Dependable. More

by tall889201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Report | Print
Apr 16, 2024 -

Baron MINI responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 12, 2024

Good service. Able to identify all needed maintenance and completed everything in a timely manner. Friendly service advisor (Tarrance) I appreciated how clean m More

by Gareldb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tarrance
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Apr 16, 2024 -

Baron MINI responded

It's fantastic to hear that you had a great experience and that Tarrance provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Sales people are friendly and very helpful. We had an excellent experience getting our new Mini. More

by farmeraaronj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Apr 12, 2024 -

Baron MINI responded

That's wonderful to hear! We're glad that you had an excellent experience with our sales team and that you're enjoying your new Mini. Thank you for choosing us!

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