Baron MINI

There were two features listed in the advertisment description which the vehicle ended up not having (remote start, and a panaramic moonroof). The whole process was done through text, three pho description which the vehicle ended up not having (remote start, and a panaramic moonroof). The whole process was done through text, three phone messages i left were unreturned. The website and dealership order system didnt work for me so my discussion and expectations were done in 4 different mediums - text, phone, email, and a "chat" space in their platform . I received text messages from people i hadnt been introduced to asking for money. I did not know there was a non refundable deposit required. An introductory email from the notary company said there would be a zoom-like meeting to confirm our ID. Then the 2nd finance rep called to say a notary was physically being sent to get signatures. The notary was dispatched to an address we were'nt currently at, so he had to cancelled that order and re-ordered to the correct address. The paperwork was never gone over with us, the notary is not allowed to go over it. Blank, incomplete pages were signed. Notary did not know he was collecting a check from us for the down payment. I sent him with a personal check, after i called the dealership and confirmed personal check was ok. It took 4 business days to get confirmation from sales person that the fedexed package and check were recieved. It took 17 days from start to delivery. I had to arrange my own car transport and i still dont have any copies of the paperwork we signed. Once the car was released to the transport company the ads and any description of the vehicle were removed from the site. I used a screen shot from when i originally found the vehicle to get the vin # to add the car to my insurance policy. This was the most uncomfortable purchase i've ever made (and i purchased a vacation home sight unseen). I will never purchase a car online again - regardless of dealer. More

They are all kind, from the sales team to the service team. Knowledgeable and professional. team. Knowledgeable and professional. More

Everything was ok but I noticed a scratch on my driver side door. I did not have it when I drove in. side door. I did not have it when I drove in. More

They handled the problem with my car immediately even though I didn’t have an appointment. though I didn’t have an appointment. More

Great service! Very courteous and knowledgeable. They kept me informed with what my vehicle required. Shop was very clean and neat. Very courteous and knowledgeable. They kept me informed with what my vehicle required. Shop was very clean and neat. More

I'm very happy w/ my purchase. We felt welcome and never pressured. Lisa was attentive & worked to get everything prepared for me to leave in my new car that day. We felt welcome and never pressured. Lisa was attentive & worked to get everything prepared for me to leave in my new car that day. More

Zachary went above and beyond helping me out, I really appreciate all his help and that didn’t try to upcharge or up sell me appreciate all his help and that didn’t try to upcharge or up sell me More

Professional mechanics always pleasant to deal with during mini servicing. Done on time w/in quoted work. during mini servicing. Done on time w/in quoted work. More

Everyone was very courteous and thorough when dealing with me and my vehicle! I was very satisfied! with me and my vehicle! I was very satisfied! More

I have experienced great service from every aspect of Baron Mini. They are consistently courteous and informative regarding any of my motoring needs. Baron Mini. They are consistently courteous and informative regarding any of my motoring needs. More