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Basil Ford - Service Center

Cheektowaga, NY

4.6
328 Reviews

328 Reviews of Basil Ford - Service Center

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April 25, 2019

Service I had a cheerful greeting. The business was clean and bright. My service was professional and accommodating. The waiting area was comfortable and chec More

by Pat0302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
? Name
May 02, 2019 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 12, 2019

Service Excellent service by service advisor Andrew. He is always professional, polite, and personable. Recommends and provides information on upcoming servic More

by Servicecustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
May 02, 2019 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

April 02, 2019

As always very quick and very profesdionsl. Basil's always delivers efficient and professional service right from me taking ownership of my vehicle to having it serviced. I drive 45 minutes to g More

by Ruby2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron. Jason. Jose. Josh
Apr 05, 2019 -

Basil Ford responded

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2019

Poor Service I bought my used 2014 F150 last January with 38K miles on it from Basil Ford on Walden. I had a problem with 4WD, from the day I picked it up I was ve More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
service
Apr 05, 2019 -

Basil Ford responded

Thank you for your feedback. It is not our intention to keep you from working with your truck, we would like to return it to you as soon as possible. We treat all of our customers with respect and try to go above and beyond to take care of any situations that may arise. Our staff has offered you a complimentary transfer case service, and we are getting it through the shop as quickly as possible without an appointment.

March 25, 2019

Service Department I love the service department here. They are always friendly, fast & efficient! I have a leased Escape from here and needed an inspection which only t More

by BeverlyL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Miechurski, Jose Gonzalez, Tyler Smith
Apr 05, 2019 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

February 01, 2019

Basil Ford Super people working there. Allways treated like your great friends. They go out of their way to make you feel comfortable, even when your not buying More

by Taurus Marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McGill and another young man in the service dept. not sure of his name.
Feb 12, 2019 -

Basil Ford responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

January 26, 2019

Amazing Great service i like it and jose gonzales real humble and honest person thanks. I will be taking my truck there forany service needs thanks. More

by Rafi316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose gonzalez
Jan 28, 2019 -

Basil Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 24, 2019

Oil change Wonderful service as always. Informative, not pushy and timely. Everyone also always has a smile on their face. The price is actually cheaper than oth More

by Winnicki27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Schutt
Jan 28, 2019 -

Basil Ford responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future.

January 03, 2019

Superb I had such an easy enjoyable experience for my first visit. Everything was clearly explained and Jose was just so nice! I used the shuttle service so More

by Kar1168
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 08, 2019 -

Basil Ford responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

December 22, 2018

Great experienced, friendly and respectful Soon as I walk in I was welcome Felt really good, been to few dealership getting my car work on but this one was the best. I will be returning back More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 26, 2018 -

Basil Ford responded

We're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

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