Basil Resale Sheridan

Dealer ship service was excellent. Very nice welcome and took my vehicle in at the right time of my appointment. Very nice welcome and took my vehicle in at the right time of my appointment. More

Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as stated to us. The limit of "free" is $75. Above that you pay the difference...ever hear of a dealer oil change on a luxury vehicle for $75? Nope, me either. We found out this "detail" when we met with the financial person (whose name I don't remember) and who is the epitome of sleezy and dismissive. The price offered us was NOT what we verbally agree to with the sales manager. They quickly and readily changed to the correct amount, but one has to wonder why this "detail!!" was not addressed before we got there. The car was NOT detailed appropriately and had to be redone. Apology offered, but words are easy to say. I wish we could have gotten there earlier to pick up the car because while Jose was FABULOUS in going over it with us, there are so many electronics and features which needed explaining we got dramatically short-changed over what a Volvo dealer would have offered. We are fussy about our vehicles so if you are not, these concerns won't bother you. For us, laying out $40K isn't done easily or lightly and personalized service should be number 1...not volume sales. Some of this falls on us, but in a dealer specific situation that would not occur. More

The car did not have all accessories listed, such as automatic starter, the vehicle was dirty, which I could live with however, after getting my first service, I open the glove box to find the prior ow automatic starter, the vehicle was dirty, which I could live with however, after getting my first service, I open the glove box to find the prior owners paperwork still in the vehicle complete with Social Security numbers and all. I would not trust with your info. I submitted a complaint and they still have not gotten back to me so I guess I will go to the federal trade commission. More

Jacob and Jose are the best! They made my car experience a dream come true! It was quite obvious they were passionate, and very Knowledgeable in the car business. Jose was very p They made my car experience a dream come true! It was quite obvious they were passionate, and very Knowledgeable in the car business. Jose was very patient with me and Jacob had all the answers I needed to hear. Referrals are on the way and I will be back! Thank you guys! More

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all ove We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was still missing. We were given a dirty, rattling 2016 car for a loaner. The check engine light came on when we had it. When we mentioned that the loaner was a piece of junk, Steve’s reaction was “oh come on!”. When I pointed out that the “I” was still missing, Steve huffed in irritation and walked back inside. Several times throughout this process, I called and left messages and did not receive a call back. The vehicle is great. The customer service was horrible and the damage to the vehicle was caused by one of the employees. Do not plan on buying another vehicle there, ever. More

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to J unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the brakes were still noisy and grinding. I took it to an independent shop, and they confirmed the rear brakes needed to be replaced. I contacted Patrick again, who told me to call the service department. I left multiple messages with no response. After following up several more times, Patrick said he would pass my number to service — then stopped responding altogether. I emailed the Sales Manager, Jason Hughes, with no response, and even tried contacting the dealership president, John Basil, but the email listed on their website was incorrect. On top of the brake issue, the vehicle was delivered with a bad wiper blade and no windshield washer fluid. For a major purchase like this, I expected professionalism, honesty, and basic attention to detail. Instead, I got excuses, lack of communication, and unresolved issues. Beware — if they won’t take care of something as critical as brakes or as simple as a wiper blade, you can’t trust them with the bigger things. More

Just bought our third vehicle from Basil Resale. Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray! Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray! More

Received prompt courteous help buying a preowned vehicle Steve was available and answered all questions he made the deal easy Steve was available and answered all questions he made the deal easy More

Focused on customer service with great card at great prices. David O’Donohue is a pro with a great personality prices. David O’Donohue is a pro with a great personality More

Was taken care of quickly and started working with Jose on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both were happy with. More