Basil Resale Sheridan

Recommend the Service Department! Kevin (Service Manager), Theresa, Cherish, Tom, Hunter and Ken are truly the BEST of the BEST! They provide fantastic customer service and are always Kevin (Service Manager), Theresa, Cherish, Tom, Hunter and Ken are truly the BEST of the BEST! They provide fantastic customer service and are always so helpful with answering any of my questions and concerns regarding my SUV. I highly recommend this team! Thank you Kevin and crew for all that you do! More

THE AMERICAN EXPRESS CARD! Dear Mr. Basil.......can you inquire into using American Express Credit Cards........Please.......I wanted to put down my upfront money........had to Dear Mr. Basil.......can you inquire into using American Express Credit Cards........Please.......I wanted to put down my upfront money........had to go back home to get my Visa/Mastercards.......Joe Basil Resale does not take American Express........Oh! Well.....maybe next time...... Tommy Mogavero More

I got my car in July of this year and had a few minor issues but JOHN LOMBARDI and STEVE in sales has been by my side since day 1. John gave me his personal cellphone number in the event I need his help issues but JOHN LOMBARDI and STEVE in sales has been by my side since day 1. John gave me his personal cellphone number in the event I need his help directly and he followed thru with every word he gave me . This isn’t my first vehicle but Basil Resale Sheridan is by far the best dealership I have ever dealt with . They treat you like family !! Thanks again for everything !! More

Amazing Service ! Outstanding Customer satisfaction I was greeted by the General Manager from the front door to the conference table , Where I met with my salesman Ray Baller . He had an outstanding eye I was greeted by the General Manager from the front door to the conference table , Where I met with my salesman Ray Baller . He had an outstanding eye for what I wanted and the understanding of my needs and wants . He showed me the vehicle that best fit my needs to a tee . And didn't try to put me into a vehicle that fit the monthly sales quotas. Cant say enough about this young man , the sales manager, the fiance director and the internet manager , All have my utmost respect and appreciation for there diligence and hard work , in regards to making my experience " Excellent " ! Thanks Ray Baller and your team , and keep up the great work ! Mike Duggan More

Very Nice Experience I thoroughly enjoyed the buying experience that I had with David Wagner your sales representative. He was kind and very helpful in helping my wife and I thoroughly enjoyed the buying experience that I had with David Wagner your sales representative. He was kind and very helpful in helping my wife and I determine the right car for our budget. I would definitely recommend Basil and David for your next vehicle purchase. More

Poor poor poor customer service and communication I purchased a vechicle through them, when I went back to pick it up it was not ready, I asked for a rental in the meantime since the sales guy already I purchased a vechicle through them, when I went back to pick it up it was not ready, I asked for a rental in the meantime since the sales guy already had me change my insurance and registration to the new vehicle, he gave me a car with dealer plates to drive until the next day. The next day I go to pick it up at the time discussed and it was not ready, I waited 2 hours. After it was finally ready I was excited to finally just be done and drive away. wrong. As soon as I pulled off and starting driving the vechicle starts to make a thunking noise that sounds like it’s coming from the back, idk much about cars so idk what exactly it is. Annnnnnnd the car was filthy there was receipts from the previous owner, gum wrappers, trash and even penny’s in the vehicle. I’m a sweet person so I never lose my cool. I call the dealership and politely ask what’s the refund policy after all I been through I didn’t want to give basil any more of my energy I wanted to return the car and be done with it. I was told this wasn’t possible. When I spoke to the guy (idk his name) he didn’t even ask why I wanted to return the car I eventually told him my situation and he was very nonchalant and said he can have someone contact me about getting into another vechicle. No one ever called. So I called the next week and was transferred to voicemail and left a message. No one ever called back. I called the service center directly with my issue and FINALLY the girl there understood and even gave me an apology, something I haven’t heard since this started. She scheduled me maintenance and an appt to get the car detailed again. After she did this I asked her about my plates and registration (I only have dealer plates with no registration and no one explained to me why I have them and not my own plates) she transferred me to the sales manager who again was non Chalant and said ide get a call when they come in. I always remained sweet to them I never got out of character but I just think the internet needs to know how I was treated at basil. Poorly. The sales guy Todd was nice. More