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Basil Resale Sheridan

Williamsville, NY

4.4
267 Reviews
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4131 Sheridan Dr

Williamsville, NY

14221

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Showing 267 reviews

April 10, 2019

Great buying experience. I knew what I wanted going in and my sales associate David Wagner made it all happen. He managed to get me a great deal and included everything I need More

by TonyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wagner
May 02, 2019 -

Basil Resale Sheridan responded

Congratulations on your new vehicle! We really appreciate your excellent review of our team. We strive to make your buying process easy and fun, we're happy that you found this to be the case. Feel free to stop by any time with questions!

March 21, 2019

They made it happen when nobody else would. David Wagner was my sales associate and i was amazed at his aggressiveness to get me in my dream car. I highly recommend working with David Wagner at More

by AMock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wagner
Apr 05, 2019 -

Basil Resale Sheridan responded

Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 12, 2019

Very good buying experience I had David Wagner helping me with my vehicle purchase. We spoke a day prior on the phone and although I was very time crunched and traveled severa More

by Nikki1203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wagner
Mar 18, 2019 -

Basil Resale Sheridan responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 13, 2019

Best Place to buy a car Basil resale center is the best they are very very nice they go way out to help you they do not preasure into buying basil will work with you on what More

by AnneKj6467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy McQuestion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Van Schoonhoven
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : all
Feb 25, 2019 -

Basil Resale Sheridan responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2019

Unhappy Bought a car last month and promised me a 50 inch 📺. I called and text. Later I was sent chocolate chip cookies. Now I don’t have a TV. B/ c I gave m More

by inhappy
Recommend Dealer
No
Employees Worked With
Unsure
Jan 28, 2019 -

Basil Resale Sheridan responded

We're disappointed to hear about this misunderstanding. Please call our store at (716) 631-0400 or email us at basilcares@basilresale.com to get this taken care of. We want you to enjoy both your new TV AND your cookies!

January 14, 2019

Sales Representative Brandon McKenzie I went to Basil Resale to test drive a car i like. Brandon couldn't have been any more personable and straight forward concerning the bottom line on More

by luv2drive
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Mckenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Basil Resale Sheridan responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2018

Awesome dealership We went in there without planning, just trying to find a reliable car with reasonable price for my brother who came to the USA on a green card visa. More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazario, Coronado
Nov 29, 2018 -

Basil Resale Sheridan responded

We're happy you found our staff to be so supportive during your experience. Congratulations to your brother on his new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by.

November 21, 2018

Wonderful! I had a noise in my car when I started up and was concerned about it as I'm leaving town. My vehicle was totally checked out and they were just terri More

by jdsharlyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Miller, Theresa Carr
Nov 29, 2018 -

Basil Resale Sheridan responded

We're happy to hear that you were able to feel comfortable here with us. Thank you so much for being a part of the Basil family and we look forward to seeing you again soon!

November 19, 2018

Quality dealership Your service team is excellent, and on their game. I also like the free oil changes. Your staff are very friendly and knowledgeable. I hope u can cont More

by robertbochniarz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Your counter people in service, Ray Baller
Nov 29, 2018 -

Basil Resale Sheridan responded

Thank you for your fantastic feedback and recommendation of our Service team. We appreciate the positive feedback on our processes as we strive to make the servicing of your vehicle as simple as possible.

November 19, 2018

Lie about service Bought a ford fiesta liw miles been in the shop twice bought extended warranty and you want me pay 100.00 pay me back my extended warranty then I'm i More

by Nota basil123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Dec 03, 2018 -

Basil Resale Sheridan responded

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

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