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Basil Resale Sheridan

Williamsville, NY

4.5
261 Reviews
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4131 Sheridan Dr

Williamsville, NY

14221

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Showing 261 reviews

November 02, 2018

oil change, tire rotation, check pressure in tire, brakes gr they found that my rotors were bad, they replaced the rotors and pads at no cost since they were just done in April, oil was changed. But they did no More

by Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Nov 19, 2018 -

Basil Resale Sheridan responded

Thank you for taking the time to leave your feedback. we are happy to hear that you had a good service experience, we will also address that no one checked your tire pressure with the manager.

November 01, 2018

Best technician! I was so pleased with my visit to basil resale on Sheridan Dr. The technician was curtious, efficient and extremely informative. I trust him implicitl More

by owz85jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken owczarzak
Nov 02, 2018 -

Basil Resale Sheridan responded

Thanks to you! We're so glad to hear it!

October 29, 2018

All about the money!!! Your company only helps when you can make money off them. I bought 3 cars from here no problem, then when I went for a fourth car and there was some f More

by wood.rosa26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2018 -

Basil Resale Sheridan responded

Hi There, we apologize about this poor experience. It is certainly not how we strive to do business. Please contact us at basilcares@basilresale.com so we can get this fixed immediately. Thank you

October 26, 2018

Great! They are so efficient and so helpful and really nice! The only problem I have is that I have to go to another dealer for problem to be fixed More

by jdsharlyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Miller
Oct 26, 2018 -

Basil Resale Sheridan responded

Thanks to you! We appreciate your kind review & your business!

Oct 26, 2018 -

Basil Resale Sheridan responded

Thanks to you! We appreciate your kind review & your business!

October 24, 2018

Registration We had difficulty in recieveing the title for the vehicle. The registration was corrected after over a month of waiting. We thank the dealership for More

by nilson49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Neubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Baller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Basil Resale Sheridan responded

We apologize about this mishap. Thank you for your patience.

October 23, 2018

Ray is the man. We went in to get a instant cash offer. They happen to have a Dodge Challenger sitting in the showroom floor which was a car I was looking at the past More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Baller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Basil Resale Sheridan responded

Thanks to you! We appreciate your kind review & your business!

October 18, 2018

Delayed service This is the second time I've been at this location for services to my car and the second time the services took an extra long time to complete. An oil More

by caitgorham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandy McQuestion
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2018

Excellent ! I was able to get in quick even without an appointment. They are always nice to me and I appreciate that very much. Thank You. More

by SUSIE.CRUSIER198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't see Joe on the list.
Oct 19, 2018 -

Basil Resale Sheridan responded

We appreciate your business! Happy driving!

September 29, 2018

Excellent Service I Highly recommend dealing with Ray Baller, He got me in a New Car and off the lot the same day and in no time. More

by Ddubbs716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Baller
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2018

Lemon truck I bought I bought a ram 1500 from this dealer after one month I started to have transmission and computer promblems I brought it to the shop more then ten t More

by Basilripoff
Recommend Dealer
No
Employees Worked With
Cory
Oct 05, 2018 -

Basil Resale Sheridan responded

Hi there, I apologize about your poor experience here. We have escalated this to management take your feedback very seriously. Thank you for taking the time to leave feedback. Feel free to contact us at basilcares@basilresale.com for any further comments.

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