Basil Resale Sheridan

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to J unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the brakes were still noisy and grinding. I took it to an independent shop, and they confirmed the rear brakes needed to be replaced. I contacted Patrick again, who told me to call the service department. I left multiple messages with no response. After following up several more times, Patrick said he would pass my number to service — then stopped responding altogether. I emailed the Sales Manager, Jason Hughes, with no response, and even tried contacting the dealership president, John Basil, but the email listed on their website was incorrect. On top of the brake issue, the vehicle was delivered with a bad wiper blade and no windshield washer fluid. For a major purchase like this, I expected professionalism, honesty, and basic attention to detail. Instead, I got excuses, lack of communication, and unresolved issues. Beware — if they won’t take care of something as critical as brakes or as simple as a wiper blade, you can’t trust them with the bigger things. More

Just bought our third vehicle from Basil Resale. Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray! Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray! More

Received prompt courteous help buying a preowned vehicle Steve was available and answered all questions he made the deal easy Steve was available and answered all questions he made the deal easy More

Focused on customer service with great card at great prices. David O’Donohue is a pro with a great personality prices. David O’Donohue is a pro with a great personality More

Was taken care of quickly and started working with Jose on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both on the sales floor. Found multiple models that fit my search, matched another dealer on trade and bent over backwards to get a deal together we both were happy with. More

I worked with Steve Kent to buy a Ram Promaster van to convert to van life. Could not be happier with the experience, price, and trade in value. Highly recommended! convert to van life. Could not be happier with the experience, price, and trade in value. Highly recommended! More

Absolutely impressed with the entire Basil Resale Sheridan experience from the moment that we were politely created upon entry right until the moment that we pulled away in our handsome new Ala Romeo Sheridan experience from the moment that we were politely created upon entry right until the moment that we pulled away in our handsome new Ala Romeo Stelvio Veloce. Our sales adviser, Patrick Fitzgerald went above and beyond the call of duty to answer our questions and accommodate our very specific needs. and Chris in Finance nicely wrapped things up and sealed the deal. Basil Resale Sheridan exceeded our expectations in every possible way. More

The salesperson was very professional (Darius) and could not have been nicer he is wonderful not have been nicer he is wonderful More

They have very good customer service. They don't discriminate and they are with you until the end. I recommend them 100% They don't discriminate and they are with you until the end. I recommend them 100% More

Wonderful car selection, great friendly staff. Could not be happier with our experience there. And LOVE our loan rate and formerly owned car. Avian Tirado, Sales Rep and Chris Turchiarelli, Fina Could not be happier with our experience there. And LOVE our loan rate and formerly owned car. Avian Tirado, Sales Rep and Chris Turchiarelli, Finance Mgr each REALLY heard us (my husband and I). Very pleasant friendly atmosphere in the place. More