We have had our 2016 Grand Cherokee in several time in the last few months. Blower motor has gone out several times and for the last couple of months my husband has had to jump his jeep with mine because of not starting in the morning. We put a new battery in the jeep thinking this might be the issue and still the same problem. We call and call leave messages and rarely get a return call. We have been told they will get us a loaner and when we go to get it there is always some excuse why nothing is available now or that they changed their policy that they no longer do loaners. This is not good costumer care and we would not recommend them to anyone.