Made an appointment to have a Dodge Stratus looked at on a Wednesday at 9 am. Got call at about 5 pm saying they wouldn't be able to get to it until thursday. No big deal. Thursday at 5pm haven;t heard anything so I decide to call them. Says can't get to it until Friday morning. I made an appointment because I had weekend travel plans and figured (with an appointment) it would have been done being looked at by at least the weekend. They weren't even repairing anything, just diagnosing problem. Took them three days, so I expressed my thoughts to my advisor, Bill Alvarez, about not paying for diagnosis. TOld me there was nothing he could do about that. Later agreed to 50 dollar coupon. When my girlfriend went to pick up her car, they tried making her pay full price until I stopped what I was doing and sent her screenshots of conversation with Bill. After they saw that, they refused to let her car go as there was no cashier, even though they had told me we could pick car up until 8 pm. She ended up not paying anything. I asked her to get a copy of diagnosis and they flat out refused. Then I texted Bill again and asked if I could get that and he too, refused that simple request. Finally on Monday, BIll texts asking for my email so he can send me diagnosis. Ended up with what we needed and a huge discount, but the overall experience should NOT have been this much of a headache. WIll not step foot at your dealership ever again.