Baxter Ford Omaha

Issues at first but solved by great customer service Beware! The contract reflected a different interest rate than promised and taxes are not included in monthly payment, again not as promised. After I s Beware! The contract reflected a different interest rate than promised and taxes are not included in monthly payment, again not as promised. After I submitted the Ford survey, they contacted me saying they would resolve the issues but they haven't followed through and its been 50 days since... Update: It took a little while but Baxter corrected the problem. It is good to see that some companies do care about customer service. Now that I know that issues get resolved, I will definitely go back and give them another chance. More

Worst experience of my life so far It was a cold and cloudy day in December and I was looking for a used Ford Mustang that was from the years 2005-2009, I decided to go to a Ford dealer It was a cold and cloudy day in December and I was looking for a used Ford Mustang that was from the years 2005-2009, I decided to go to a Ford dealership thinking that would be the best place to find some used Mustangs. I was incorrect in that assumption, as their selection for those years was pretty slim; most likely due to the fact that none of them survive long enough to reach a used car lot. The first one I was shown was a metallic silver one with black racing stripes, however it was a manual and had a pungent odor that smelled of dog. The interior was also falling apart. I should have taken this as a sign that Mustangs are not built for quality. The second one they showed me seemed pretty nice, however the alternator was dead on it and I couldn't test drive it because it was dead. They started it up with a machine and it sounded fine, however looks can be deceiving, which I'll get to in a moment. Against my better judgment I decided to go with this one since I figured an alternator would be a quick fix, and the rest of the car looked to be in fantastic shape. After haggling with them for about 2 hours, I finally got them to agree to my price, however I had some conditions to buying the car. I wanted to breast cancer awareness emblems removed and replaced with the stock emblems, which they agreed to but never actually did. It took them 1-2 weeks to get the car running and detailed, however when I arrived at the dealership they hadn't even ordered the replacement emblems, yet were expecting me to take the car. It took 3-4 subsequent trips to the dealership before they finally got the right emblems. I don't know how hard it is to find a part; I was able to find the Ford part numbers in 5 minutes using Google. I didn't actually get the emblems until I had brought the car in to be serviced not even a month after I had purchased it. This brings me to the next topic, the cars mechanical problems. Within the first month the PLASTIC thermostat housing had cracked, leaking coolant all over the top of the engine, only I had no idea because there were no puddles underneath the car. Why on earth would Ford make a part out of plastic that endures rapid heat and pressure changes constantly? It was destined to fail from the day it was forged. I didn't realize I was low on coolant until I went to check it because the heating in the car wasn't working that well. In June of 2015 the second plastic thermostat housing that Baxter Ford had installed had cracked AGAIN and was leaking coolant at alarming rate. I decided this time to buy an aftermarket cast aluminum one and install it myself. On September 20th, 2015 the water pump went out, and I had to shell out another couple hundred to get that replaced. I also had to get the brake rotors resurfaced because the dealership incorrectly installed the new brakes when they sold me the car. Then let's not forget about the extended warranty they sold to me which they claimed was "bumper to bumper", but clearly was not once you read the fine print. However they don't let you read the full contract until after they rushed you into signing it. It took 4 or 5 subsequent trips to Baxter Ford to finally get it canceled because they conveniently forgot to send the paperwork in to cancel it. The actual contract says you have 90 days to cancel for a refund, but that's false because the dealership will NEVER file the cancellation paperwork. I finally had to threaten to do several chargebacks on my credit card before they officially canceled it. Baxter Ford still owes me over 400 dollars that the warranty company fraudulently took out of my bank account. My Mustang is also having strange intermittent electrical problems, however I fear taking it back to Baxter Ford because they might try to sabotage it. A word to the wise, if you're planning on buying a used vehicle from this dealership get it inspected by a trusted third-party mechanic, because they'll tell you it passed their million point inspection but there is no telling what the criteria they used. Also, ask to read the fine print on their "bumper to bumper" warranty before signing it, because all they'll show you up front is this cute little pamphlet. Another thing that irritated me was that the car came with Sirius XM radio, which wouldn't be so bad, but Baxter must have sold my information to them because they kept calling my phone 3 to 4 times a day while I was at work trying to get me to sign up to their terrible satellite radio service. If I could go back in time and undo this horrible decision I would, but I've learned from it and I can safely say I will never purchase another Ford vehicle, nor will I be going to any dealership owned by Baxter or its subsidiaries. I would rather drive to another state and buy a car if I have to. Also, I wanted to mention is Baxter Ford paying social media companies to write hundreds of fake reviews on various review websites in an attempt to hide all their bad reputation and misdeeds. You can tell they're fake because they all seem to mention a specific salesman by name and many of them only have a single review with no account picture, More

2008 Ford F-150 On 7/13/15, we bought a 2008 Ford F-150. The truck is beautiful and exactly what we wanted. The problem is the salesman who sold it to us. The truck c On 7/13/15, we bought a 2008 Ford F-150. The truck is beautiful and exactly what we wanted. The problem is the salesman who sold it to us. The truck came with 1 key, which was delivered. The salesman said the owner had a remote starter and 3 extra keys. He said he would get in touch with salesman 2, who worked with the previous owner and we would have the keys and remote by the weekend. Surprise, no keys or remote by the weekend and when we called to followup, the salesman told us he forgot. He said he would get in touch again with salesman 2. A few days later we followed up again, and were told, the previous owner was having service done on his vehicle and would bring the keys and remote with him. Never happened. When we called again, we were told salesman 2 would call the previous owner and "hopefully" the previous owner would bring in the keys and remote. After numerous complaints to the website and a request for a manager to call us back, the salesman called last week and said the previous owner was again being contacted. No surprise, we have heard nothing. Salesmen should never make promises they cannot keep, nor should they make continual stupid excuses when they can't deliver their promise. We have since gone out and bought another key for the truck. As I said, the truck was everything we wanted. What could have been extraordinary service that far exceeded our expectations instead turned out to be an exercise in futility and a complete and total waste of our time. More

Terrible Service Department I have had terrible service on two different trips to their Service Department in the last 8 months. Last November, I brought in my 07 Hybrid for a c I have had terrible service on two different trips to their Service Department in the last 8 months. Last November, I brought in my 07 Hybrid for a check engine light. I was told I needed a number of new parts for the hybrid battery. I agreed to have to work done, and specifically asked if there was a Service Bulletin, and was told no (which there was but allegedly didn't apply to my specific VIN number, just all other cars of that year and model). The repairs weren't done when promised, and I sat in their waiting room for several hours when I had been told when I arrived that the repairs were done and it would be just a short wait while they finish up. Silly me, I thought it was just a one-time fluke. And took my beloved, hybrid back to the dealership this week. I called ahead, made an appointment to have my air conditioner looked at as it isn't cooling completely. I waited 5 days for an opening (rather than going to Jensen that could get me in same day). I arrived at the dealership at 8:55 for my 9:00 a.m. appointment, waited 10 minutes for someone to even greet me. I was told it would take about an hour for the diagnostic review and they would call me. I then waited another 40 minutes for the courtesy shuttle to show up. At 3:30 in the afternoon, I still hadn't heard from anyone at the dealership so I called to find out what was going on. After being transferred around, and told no one was available to help me, I was finally connected with a Service Adviser. Who had all sorts of excuses for why I wasn't called - new employees, they were backed up when I dropped my car off with jobs that were still pending from the day before (at this point, I am thinking that it would have been nice to know they were more than 3 hours behind when I dropped it off). AND, by the way, they don't know what is wrong with the car and will need to keep it overnight. As I spend the next hour scrambling to find transportation, I get a call back at 5:00 p.m. and am told they finally figured it out - they had to connect it to the computer 3 times to get a reading (which strikes me, and my mechanic friends, as odd). I need a new fan... as a part of the same assembly (hybrid battery) that they worked on in November. In answer to my question as why that wasn't noted in November - I was told it didn't kick that code out in November. Seriously? They didn't look at all the assembly as they were replacing 50% of it to see what else needed to be replaced? I thinking the labor to replace the fan when they had it all torn apart already would be less than the $450 in labor they want to charge me now (more than $100 an hour). My biggest complaint was the failure to communicate with me when they were delayed, behind, etc. In order to plan how long one will be without a car, communication is key. Nothing is more frustrating that to be in the dark. More

Thanks Justin Millner I purchased a Nissan Maxima 2009 full loaded in 7-10-2014. I had a wonderful experience with Justin Millner your sales person. I am looking forward to I purchased a Nissan Maxima 2009 full loaded in 7-10-2014. I had a wonderful experience with Justin Millner your sales person. I am looking forward to do Business with him again. I can't thank him enough for a wonderful experience. More

to hard to choose liked so many I purchased a For Fusion yesterday 9-13-2014. I was very impressed with the way the sales people conducted themselves. John Carnes is the man I bought I purchased a For Fusion yesterday 9-13-2014. I was very impressed with the way the sales people conducted themselves. John Carnes is the man I bought from. He showed professionalism but also made me feel comfortable making my purchase. He took time showing I think every 2014, 2015 Fusion on the lot. I want to Thank him for his great customer service skills. I also want to thank the others who helped too. I have bought only chevys in the past, but I am looking forward to driving my nice shiny Fusion. Thanks John More

Great deal, easy, & oddly fun! Ambrose was great to work with. He got me a great deal on a new car, threw in extras, and got me a fantastic service package for cheap! We threw him Ambrose was great to work with. He got me a great deal on a new car, threw in extras, and got me a fantastic service package for cheap! We threw him some curves since hail totaled my previous ride, but they handled everything great and still got me a low rate! I really enjoyed laughing and joking with Ambrose too. Guy is a character (in the best way). Baxter certainly won me over. I'm eager to see how they do fixing the hail damage on our other vehicle. More

Great! I recently went vehicle shopping for a Ford Escape and I decided to give Baxter Ford a try. I had the opportunity to work with Matt Gembol and with h I recently went vehicle shopping for a Ford Escape and I decided to give Baxter Ford a try. I had the opportunity to work with Matt Gembol and with his help and patience I was able to find exactly what I was looking for. I had a great experience and would recommend the dealership and Matt to anyone looking for a new or used car. Thanks Baxter and Matt! More

I had a very bad experience with your dealership and would never ever consider stepping into your dealership ever again. You can not walk in and just look without being super pressured to buy buy buy. would never ever consider stepping into your dealership ever again. You can not walk in and just look without being super pressured to buy buy buy. Get off peoples back and just let them look and have time to consider a decision. Your sales people need to learn a little curiousy and a little more training. A big difference from the quality of service i get from Baxter Chrysler down the street. More