Baxter Subaru

I have been with this dealership for many years. When it first switched from Stan Olson to Baxter, there were issues such as poor communication and service/pricing surprises. I was asked by an emplo When it first switched from Stan Olson to Baxter, there were issues such as poor communication and service/pricing surprises. I was asked by an employee (who was always excellent to work with) to share my concerns with a man who was on location for the very purpose of improving these types of things. He listened to my concerns and gave me a refund for all the service charges that day. He requested I continue to use their service department and watch for big changes in the Baxter experience. Well, he wasn't kidding. They must have had serious training or something, because there has been a complete shift (for the better) in almost every part of this dealership. It has been 7 years since that shift, and I have remained a loyal customer. I am always treated with courtesy and respect (without pandering) at this dealership. My salesman did not try any high pressure techniques to get me into a new vehicle or new lease when I wanted to purchase my leased vehicle, and the service personnel are very respectful and considerate. Every. Time. In the service department, I am kept aware of any needs and prices before any work is done so there are no surprises. As for the facility itself, I love that it has two enclosed areas where one can set up a laptop and work remotely. It also has two larger comfortable seating areas, a television, and a children's room. There is also outside seating if you choose. The women's restroom is modern and has been clean and plenished every time I have been there. And, because it's Subaru, there are employees' dogs to pet. Just make sure you bring treats. They are very good boys for treats. More

I have been there twice now for service of my Forrester after moving from another state. Each time, the staff were courteous, helpful, and I felt fair with service costs. The Dodge location is easy to fin after moving from another state. Each time, the staff were courteous, helpful, and I felt fair with service costs. The Dodge location is easy to find, clean and with amenities for over an hour wait. I will definitely be back when it comes time to purchase a new Subaru. More

Helped me got my Crosstrek to replace a bad stud that was cross threaded. Called them he said bring it in we can help you to feel safe on the road. Above and beyond the normal. Kudos to Kevin and the staff. cross threaded. Called them he said bring it in we can help you to feel safe on the road. Above and beyond the normal. Kudos to Kevin and the staff. More

The sales staff did an excellent job of getting the vehicle to the dealership quickly and the finance person was efficient in getting the deal done an us on our way with the new vehicle vehicle to the dealership quickly and the finance person was efficient in getting the deal done an us on our way with the new vehicle More

The service team at Baxter Subaru are very easy to work with, they always put my needs on top and never disappoint. I'm a low mileage driver but expect the highest level service and I feel I get it. with, they always put my needs on top and never disappoint. I'm a low mileage driver but expect the highest level service and I feel I get it. More

I adore Subaru, but would probably not have bought one if not for the fact that the dealership does such a nice job with sales and service. This time I was in for an oil change...they were fast and courteou not for the fact that the dealership does such a nice job with sales and service. This time I was in for an oil change...they were fast and courteous. I was lucky enough to speak with Tristan, sales manager, about options for my next Subaru...and to have Allan, service manager assist me with service. Definitely the 'A' team, but I have never really had a bad experience at this particular dealership. More

Loved my Legacy but liked the Ascent after driving it. Planning to travel a little now since the last couple years we didn't. So easy to work with Carry. No pressure from anyone and we loved that. Planning to travel a little now since the last couple years we didn't. So easy to work with Carry. No pressure from anyone and we loved that. More

I had a wonderful experience at the Baxter Subaru dealership last Tuesday. The staff was very knowledgeable and courteous. They kept me apprised of the needs of my vehicle in a timely and professio dealership last Tuesday. The staff was very knowledgeable and courteous. They kept me apprised of the needs of my vehicle in a timely and professional manner and explained what was needed in a pleasant and factual way, without any pressure on their part. I will continue to use this dealership with the utmost confidence. More

Excellent staff, very knowledgeable and easy to work with. Made buying a new car a breeze. with. Made buying a new car a breeze. More

Passedon the Forester, bought a Certified Legacy. worked with John Mac and RJ Handley excellent communication from both. Highly recommend Baxter Sabaru worked with John Mac and RJ Handley excellent communication from both. Highly recommend Baxter Sabaru More