Baxter Subaru

Took car in for an extended warranty repair. ...warranty purchased through a Subaru dealer in Arizona. Invoice came with a total owing and I disagreed! Baxter said that since it was not purchas ...warranty purchased through a Subaru dealer in Arizona. Invoice came with a total owing and I disagreed! Baxter said that since it was not purchased through a Baxter store implied the warranty was basically no good and all work was not completely covered! My extended warranty was a comprehensive plan with no deductible, and if it was a covered part (they were) they were completely covered. Then they said that this was an insurance company they rarely, if ever, dealt with. I told them that I had used this warranty before at this dealership with one of the repair issues exactly the same with absolutely no problems with the warranty. Finally the store manager came out and we discussed the issue. Finally, he did do the right/correct thing and told me that they would absorb the cost. I then left the dealership with sort of a sour taste in my mouth. The right outcome, but only after a hassle over what should not have been an issue. More

They were very helpful and responsive. Everything went smoothly, and now I’m driving my dream car. Everything went smoothly, and now I’m driving my dream car. More

Friendly, gracious & knowledeagable staff! The service was efficient but also thorough! The lounge was clean & ambiance was great to wait at! The service was efficient but also thorough! The lounge was clean & ambiance was great to wait at! More

They were able to get me in on very short notice when I was in a pinch. Highly recommend using the dealership in any facet. was in a pinch. Highly recommend using the dealership in any facet. More

It was super quick and easy. Most places you go to buy cars Make me super anxious but this place was super nice. I got done real quick. We signed the papers. We went for a test d Most places you go to buy cars Make me super anxious but this place was super nice. I got done real quick. We signed the papers. We went for a test drive and carry Took a real good care of us More

The estimate of time required for my needed service was spot on and the desk clerks were knowledgeable and friendly. spot on and the desk clerks were knowledgeable and friendly. More

Fast service. Did a great job and checked did full inspection. Friendly staff who answered any questions. Did a great job and checked did full inspection. Friendly staff who answered any questions. More

Everyone was polite and professional. Thank you!! A part needed was ordered and I will be notified when it comes in. Thank you!! A part needed was ordered and I will be notified when it comes in. More

The staff was very good. The waiting room was not. One couple waiting had two dogs that barked at people. It was not a pleasant experience. The waiting room was not. One couple waiting had two dogs that barked at people. It was not a pleasant experience. More

Very pleasant and quite unexpected from past experiences. David Raiti was and is a fantastic person to deal with and takes time to make sure I understood everything about my Crosstrek before I left the deale David Raiti was and is a fantastic person to deal with and takes time to make sure I understood everything about my Crosstrek before I left the dealership. Thanks guys great job. More