Bayird Dodge Chrysler Jeep Ram of Paragould

Worst dealership I’ve ever done business with. Service manager and general manager won’t do theirs jobs or maybe they don’t know what their job is. No communication within the dealership and staff Service manager and general manager won’t do theirs jobs or maybe they don’t know what their job is. No communication within the dealership and staff and owners don’t care about the customers More

I called Mike bowers and told him what we wanted and he got it and my wife got her first brand new truck. got it and my wife got her first brand new truck. More

Courteous and down to earth they try hard to get you in a ride second time buyer at 😁 a ride second time buyer at 😁 More

Recently had a warranty repair done, quickly & fixed the problem. Parts department has been very cooperative finding a needed remote for rear entertainment system. problem. Parts department has been very cooperative finding a needed remote for rear entertainment system. More

Everyone was very friendly and efficient. Always excellent service from all these guys. Very knowledgeable. Always excellent service from all these guys. Very knowledgeable. More

Very friendly and professional, great customer service , very fast, the facility was very clean. Excellent. very fast, the facility was very clean. Excellent. More

When you make an appointment to get something fixed it should get done before walk ins. should get done before walk ins. More

I have been a long time customer of Bayird. I brought my vehicle to them for diagnostics and repair. I was advised that I needed multiple parts to fix the problem and one was on backorder. I wa I brought my vehicle to them for diagnostics and repair. I was advised that I needed multiple parts to fix the problem and one was on backorder. I was given an estimate of 30-45 days before the part was expected to become available. While frustrating, this is not Bayird’s fault. I take issue with the fact that there was minimal communication. It was two weeks before they contacted me with the results of the diagnostics. Over the course of waiting for the part, I received very rare updates . When I called, I was placed on hold for 45+ minutes at a time. Someone in the service department would take a message, reassuring me that they would call me back. Over 8 weeks, I rarely got a call back. At nearly week 6, I was told that they had located a part and was given the expected delivery date. A week after that date, I still had not heard anything. My spouse called to check the status and Bayird responded as though they had never located a part to be ordered. I called and spoke with the service manager. I was advised that the part was delivered broken. He advised me that I needed to understand that they were too busy to return my phone calls (even though I only called once every 1-2 weeks). I was also told that they didn’t have anything to tell me about anyway so it was not worth returning my call. He then said that if I really wanted it, they had found another part in a different state. That the part was very far away but they could probably have it packed in a box with extra packing. He asked that I give him one hour and he would call me back. He did not call me back. 4 days later, the repairs on my car were completed. This was an incredibly frustrating process. Not because it took 8 weeks. I work in a profession that has been greatly impacted by supply chain issues. I understand that many products are unavailable. I do not expect magic. I do expect decent service and respect. Returning a phone call is basic customer service. I will have to think long and hard before using Bayird service department again. More

Great no hassle buying experience. Everyone seems to be very informed about their area of expertise from sales manger, salesperson to the finance department. Thanks again for a wonderf Everyone seems to be very informed about their area of expertise from sales manger, salesperson to the finance department. Thanks again for a wonderful experience More

Chris was very informative & answered all of my questions. I felt very comfortable & not pressured at all. Patrick handled my financing perfectly. This is the 5th vehicle I’ve bought from Bayird & questions. I felt very comfortable & not pressured at all. Patrick handled my financing perfectly. This is the 5th vehicle I’ve bought from Bayird & I’m sure I’ll be back when it’s time to buy again. More