Bayird Dodge Chrysler Jeep Ram of Paragould - Service Center

I’m not satisfied with there communication I don’t feel like they take care of there customers like they should I think they need more training with communication like they take care of there customers like they should I think they need more training with communication More

I had an appointment for 1045 am, and it took over 2 hours for the service department to change the oil and rotate tires. Customer service was ok, but length of waiting time was unacceptable. hours for the service department to change the oil and rotate tires. Customer service was ok, but length of waiting time was unacceptable. More

Fast and friendly service great communication. Easy to make appointment. Fast and easy to get checked in for service. Waiting room comfortable and clean. Very satisfied make appointment. Fast and easy to get checked in for service. Waiting room comfortable and clean. Very satisfied More

Very slow service. Despite having an appointment I was still there 2 hours. Just for an oil change. I am adding more words now because I have to type 25 still there 2 hours. Just for an oil change. I am adding more words now because I have to type 25 More

Phillip Cassidy is truly the concierge of the service department. Friendly, informative, professional. Every customer is the most important customer. The Techs are also great, efficient, and thorough! department. Friendly, informative, professional. Every customer is the most important customer. The Techs are also great, efficient, and thorough! More

Sorry that I can’t recommend your wAit time for service. It’ll be a long time before I come back if I ever do. Think my problem is with agency, not service people. Having only one person to change oil is It’ll be a long time before I come back if I ever do. Think my problem is with agency, not service people. Having only one person to change oil is fault of agency, not service people. More

brought vehicle in to get A/C repaired. was quoted $1200 to replace condenser. went to another local mechanic for a second opinion and got truck fixed for $110. condenser was not bad just a seal. I feel li to replace condenser. went to another local mechanic for a second opinion and got truck fixed for $110. condenser was not bad just a seal. I feel like I was being taken advantage of or their service department was incompetent. I am in the process of shopping for a new car and was going to buy local but think I will expand my search out some. More

I have done this once. Had to wait two hours.because only one man was changing oil. which was fault of agency not service department. Would have been considerate to have known that. only one man was changing oil. which was fault of agency not service department. Would have been considerate to have known that. More

If I could give a 0 star rating I would. When on the phone with me (a female) the mechanics blamed the "radio waves" and told me to essentially ignore the problem and quickly dismissed my vehicles issue phone with me (a female) the mechanics blamed the "radio waves" and told me to essentially ignore the problem and quickly dismissed my vehicles issues. When we picked up my car the next day because they asked for more time to look at the vehicle because they forgot half of the services that had my car in the service department. As soon as they saw my fiancé (a male) they said there really was a problem. They said there was an "electrical issue" but they couldn't get it to act up while in the shop. As soon as we left it still is having the same issue as before. They told me to "keep a log" of where and when it messes up at. Offering no real solution to my vehicle with less than 5,000 miles on it that has become unreliable and won't work. This car is my ONLY form of transportation and I have to drive it to Paragould every other week from Jonesboro for it to be in the shop. It has become ridiculous and beyond frustrating because I have to find someone who is willing to ALSO go into work late to come pick me up from Paragould so I don't have to wait there all day and miss work. I also called to schedule an oil change 5 days before the appointment and they forgot it completely. I called to see if my car was ready since the service department would be closing by the time we got there. I asked if they had at least done the oil change since the issue couldn't be fixed. They then asked if they could keep my only means of transportation OVERNIGHT so they could get to the oil change in the morning. I was in no position to say no because I needed the oil change done and didn't want to have to find another day to take it up there and at least this way my fiancé wouldn't have to miss more work to take me. We have had my BRAND NEW CAR in your service department that his boss no longer believes that we are at the shop and he is trying to just find an excuse to come into work late. More

Did a great job on my truck. Got me in on time and out. Thank you. Looking forward to the next visit. Robert did a good job of taking care of me Thank you. Looking forward to the next visit. Robert did a good job of taking care of me More