Bayway Chrysler Dodge Jeep Ram

Everyone was very professional and took time to make you comfortable thanks to our sales lady grace and John a comfortable thanks to our sales lady grace and John a More

Had my oil changed and tires rotated. My service girl, Relene, was prompt, courteous, friendly, informative and professional and I could not ask for a better experience. A good number of My service girl, Relene, was prompt, courteous, friendly, informative and professional and I could not ask for a better experience. A good number of people fuss about the prices at a dealership, I say, you cant drive a Ram quality vehicle and pay skate board prices. Bayway CDJR is THE place for great quality vehicles and the same great quality people for service after the sale!! More

Excellent dealership service! My oil change and tire rotation were completed quickly, professionally, and efficiently. Friendly staff, clear communication, and a great overall exp My oil change and tire rotation were completed quickly, professionally, and efficiently. Friendly staff, clear communication, and a great overall experience. More

Rae and the staff always make sure I am well cared for. They are extremely helpful to customers They are extremely helpful to customers More

Would recommend for anyone with a Ram line vehicle for maintenance here. Thank you very much. maintenance here. Thank you very much. More

Grace and everyone I spoke with were amazing and friendly, very happy with the process friendly, very happy with the process More

Great experience as always. Relene is the only reason I have all my maintenance done at the dealer. She’s been my advisor since day 1 when the truck had less then 30 miles and n Relene is the only reason I have all my maintenance done at the dealer. She’s been my advisor since day 1 when the truck had less then 30 miles and now I have over 100k. She always communicates clearly and keeps me updated and doesn’t play the usual games other dealers do. Will keep coming back here for my Ram. More

I am incredibly dissatisfied with the service department at this dealership. I dropped off my 2023 Jeep Grand Cherokee L on Thursday for a safety recall and an HVAC issue where the AC vents were defaulting at this dealership. I dropped off my 2023 Jeep Grand Cherokee L on Thursday for a safety recall and an HVAC issue where the AC vents were defaulting to defrost. During the my vehicles stay-I picked it up the following Tuesday, I called twice for updates. Both times, I was told the technician was actively running tests, the AC was still malfunctioning, and they couldn't figure out the problem. Yet, when the advisor called me on Tuesday, his story completely changed. He claimed the AC had been working perfectly fine the entire time, blamed it on a "temporary software glitch," and claimed they did a 15-mile test drive. None of this matches reality. Thanks to the Jeep app, I tracked my vehicle’s exact location and mileage. My Jeep was driven to the back of the lot on Thursday and sat completely stationary, untouched, until Tuesday. They lied about running tests and lied about when the test drive actually took place since he told me he was going to perform the test drive on Thursday when I dropped it off. To make matters worse, when I explicitly requested a Digital AWA Goodwill repair request from Jeep/Stellantis due to my vehicle's exceptionally low mileage (23,118 miles), the advisor tried to brush it off. He immediately started talking about an extended warranty instead, acting as if I was asking to purchase a paid warranty when I clearly wasn’t. It was only after I firmly clarified that I had no intention of paying for a known, faulty manufacturer issue at this mileage that he finally acknowledged the Goodwill request I had been asking for all along. When I went to pick my vehicle up, the hospitality was non-existent. I had to go look for my advisor although I stated that I was going to pick it up and he was clearly in the front when I came in. Once they called him, he briefly greeted me and then tried to sell me a brake fluid flush for my next visit, showed me the invoice with the completed recall, and walked away without notifying the front desk lady where my vehicle was parked or arranging for it to be brought up. While signing the papers, I had to be the one to tell the front desk receptionist that my Jeep was still sitting in the back lot so she could find someone to bring it forward, because he couldn't even bother to do that basic part of his job. I do not appreciate the dishonest communication, the lack of actual diagnostic effort, or the defensive sales tactics. This makes me really contemplate taking my vehicle to a different dealership that values honesty and basic customer service moving forward. More

My customer service provider Kynzie was professional and provided me with updates to my vehicle provided me with updates to my vehicle More

Great service! ! Everyone was very polite, and the technicians explained everything to me. My vehicle was done in a timely manner. ! Everyone was very polite, and the technicians explained everything to me. My vehicle was done in a timely manner. More