Bayway Chrysler Dodge Jeep Ram

I am incredibly dissatisfied with the service department at this dealership. I dropped off my 2023 Jeep Grand Cherokee L on Thursday for a safety recall and an HVAC issue where the AC vents were defaulting at this dealership. I dropped off my 2023 Jeep Grand Cherokee L on Thursday for a safety recall and an HVAC issue where the AC vents were defaulting to defrost. During the my vehicles stay-I picked it up the following Tuesday, I called twice for updates. Both times, I was told the technician was actively running tests, the AC was still malfunctioning, and they couldn't figure out the problem. Yet, when the advisor called me on Tuesday, his story completely changed. He claimed the AC had been working perfectly fine the entire time, blamed it on a "temporary software glitch," and claimed they did a 15-mile test drive. None of this matches reality. Thanks to the Jeep app, I tracked my vehicle’s exact location and mileage. My Jeep was driven to the back of the lot on Thursday and sat completely stationary, untouched, until Tuesday. They lied about running tests and lied about when the test drive actually took place since he told me he was going to perform the test drive on Thursday when I dropped it off. To make matters worse, when I explicitly requested a Digital AWA Goodwill repair request from Jeep/Stellantis due to my vehicle's exceptionally low mileage (23,118 miles), the advisor tried to brush it off. He immediately started talking about an extended warranty instead, acting as if I was asking to purchase a paid warranty when I clearly wasn’t. It was only after I firmly clarified that I had no intention of paying for a known, faulty manufacturer issue at this mileage that he finally acknowledged the Goodwill request I had been asking for all along. When I went to pick my vehicle up, the hospitality was non-existent. I had to go look for my advisor although I stated that I was going to pick it up and he was clearly in the front when I came in. Once they called him, he briefly greeted me and then tried to sell me a brake fluid flush for my next visit, showed me the invoice with the completed recall, and walked away without notifying the front desk lady where my vehicle was parked or arranging for it to be brought up. While signing the papers, I had to be the one to tell the front desk receptionist that my Jeep was still sitting in the back lot so she could find someone to bring it forward, because he couldn't even bother to do that basic part of his job. I do not appreciate the dishonest communication, the lack of actual diagnostic effort, or the defensive sales tactics. This makes me really contemplate taking my vehicle to a different dealership that values honesty and basic customer service moving forward. More

My customer service provider Kynzie was professional and provided me with updates to my vehicle provided me with updates to my vehicle More

Great service! ! Everyone was very polite, and the technicians explained everything to me. My vehicle was done in a timely manner. ! Everyone was very polite, and the technicians explained everything to me. My vehicle was done in a timely manner. More

Jody Dale was an excellent negotiator and helping me to choose the right vehicle for the right price. Stacy Sterling did a great job as he was new to the team. He also did an excellent job in helping me g choose the right vehicle for the right price. Stacy Sterling did a great job as he was new to the team. He also did an excellent job in helping me get the particular things done on the vehicle that needed to be done before I could take possession. More

Rae and the staff always do an excellent job. They are very knowledgeable and very professional with all work performed They are very knowledgeable and very professional with all work performed More

Service was great and Ike the service advisor did a fantastic job on keeping me updated fantastic job on keeping me updated More

I recently took my Jeep in for an oil change, and I was extremely impressed with the service I received. The attendant Kynzie who assisted me throughout the entire process was professional, friendly, know extremely impressed with the service I received. The attendant Kynzie who assisted me throughout the entire process was professional, friendly, knowledgeable, and made sure I was informed every step of the way. They provided excellent customer service and made the experience quick and stress-free. It’s refreshing to be treated with such care and respect. I truly appreciate the outstanding service and will definitely be returning. Highly recommend! More

Ike met us as we arrived and was very helpful during the whole process when we brought our vehicle in for maintenance. Everyone was friendly and we were treated very well and the work was done without any i whole process when we brought our vehicle in for maintenance. Everyone was friendly and we were treated very well and the work was done without any issues! Thanks again to everyone! Bayway is the place to go! More

All the people were amazing. Polite, helpful willing to go the extra mile. Really impressed! Polite, helpful willing to go the extra mile. Really impressed! More

Excelente servicio todos muy amables, en especial el manager que me ayudo con todos los problemas de mi carro. manager que me ayudo con todos los problemas de mi carro. More