Beach Buick GMC

Do yourself a favor, go to HADWIN-WHITE GMC (only 8 miles away - 15 minutes) or BELL & BELL GMC (only 20 miles away - 30 minutes) before going to Beach. away - 15 minutes) or BELL & BELL GMC (only 20 miles away - 30 minutes) before going to Beach. More

I Took my Buick Encore GX in for an oil change at Beach Buick in Myrtle Beach. Neil came out and said my car was over 15,000 miles and was due for a fuel induction service so my car would get better mileag Buick in Myrtle Beach. Neil came out and said my car was over 15,000 miles and was due for a fuel induction service so my car would get better mileage plus told me my battery was low and I needed to drive my car more. I drive my car every other day so my battery should not be low. That should have set off an alarm in my head something was wrong and that the battery was the real problem that Beach ignored. Being an older woman I never thought that Beach Buick would charge me for services that were not needed or required by GM, but they did. I found out from another GM dealer my car did not need a full fuel induction service that costed me $214.99. At the time my car was at 22,000. According to GM they do not require this service only if you are having poor performance with your vehicle. My car has always been good on gas. According to my sons all they needed to do was add a fuel additive in the gas tank the other GM dealer said the same thing and I could of done that myself according to my sons when I filled up my gas tank for $3. According to the other GM dealer my car was not in need of a full fuel induction but needed a battery. The cables were all corroded one battery cell was totally dead and 3 cells were low. The problem was there on July 29th 2025 when I had my oil changed, but Neil only acknowledged verbally my battery was low. I understand from the other GM dealer they get points or a bonus for selling the fuel induction service that uses GM products even when the service is not needed Based on an email from David Keyes these services are not required they are recommended as preventative maintenance. I wrote to Beach Buick requesting my money back since they did not tell me the services are not required but recommended as preventative maintenance. I would have told them No I did not want the service if they said this to me at the time Neil said my car was due for the fuel induction. I even reported them to the consumer protection agency and they said I should have check their rating with the Better Business Bureau before I had them do any service on my car not after the fact. They have an F rating with the BBB. Buyer beware. Every mechanic I spoke with said they only do a full fuel induction if there is a problem and my car did not have a problem at 22,000 only an additive needed to be added to the gas tank. One other thing, I asked for my multi point inspection sheet and Phil sends me one from 2024 based on the service no and my receipt. It was obvious he did not want me to see what the service dept filled out. They created a multipoint inspection sheet that is unreadable and does not match what they said verbally. That is the practice of dishonesty. They have a high turnover of employees in both the service dept and sales. That says something right there. I'm use to doing business with Dealerships that retain their employees 10 to 15 years. More

2 weeks ago New I recently made an appointment with Beach GMC in Myrtle Beach, to have my 2021 Sierra pickup truck serviced. When I arrived at the service department, I told them there was a small quar Beach GMC in Myrtle Beach, to have my 2021 Sierra pickup truck serviced. When I arrived at the service department, I told them there was a small quarter size corroded area on one of the chrome rims around the valve stem. I left the truck with them to be repaired and went home. I was never notified on how they planned on repairing the chrome rim, as it was under extended warranty. (The dealership continues to blame the extended warranty people which is wrong it falls back on the dealership. I checked with other dealership and they agree it’s the dealerships responsibility). A few days later I was notified to pick up my truck. I was extremely upset and shocked to find out ALL FOUR CHROME RIMS were painted, and the corrosion was never repaired it was painted over. They never notified/called on how they planned on repairing the rim. I would NEVER have approved this! I don’t understand how they could just take it upon themselves to paint over the corrosion and paint all four rims without my acknowledgment. (There wasn’t anything wrong with the other 3 rims) I contacted and spoke with the service manager, as well as the general manager to my disbelief they said this is practice and nothing could be done with chrome. I asked many times why wasn’t I called because I never would allow them to paint my chrome rims. They told me to bring my truck back in and that they would remove the paint. A few hours later, I received a phone call from the service manager to pick up my truck. I was told they could not remove the paint without damaging all the rims. I’m still in shock that they damaged all my rims and won’t replace them with new chrome rims and my vehicle has depreciated due to their negligence. At this point my only option is to notify and report this to the DMV, BBB, FTC and the attorney general. More

poor service, went for an oil change & tire rotation, Tracy Breitenborn was the young lady signing me in. i asked if they top off all fluid including DEF fluid and if they did a multi point inspection an Tracy Breitenborn was the young lady signing me in. i asked if they top off all fluid including DEF fluid and if they did a multi point inspection and she said they do. after service was complete she told me that they topped off all fluid as i was cashing out and the vehicle was in good shape (no paper trail). They did not even top washer fluid off - I told the next day follow up caller Addison and he just shruged it off. I proceeded to call GMC and filed complaint about service. You can take your vehicle to a 10 min oil change service at half price - norm More

Want to thank my # 1 salesperson Donta Hunt for his outstanding customer service & patience made my experience very pleasant. he was very accommodating and always keep a smile, as I was somewhat dif outstanding customer service & patience made my experience very pleasant. he was very accommodating and always keep a smile, as I was somewhat difficult at times of the vehicle I wanted, but though it all I left satisfied with my purchase, Thanks Donta Hunt Highly recommend Beach Buick GMC More

I bought a Mercedes and things looked ok on the initial walk-around. When I drove the vehicle home, however, I noticed that the ground effects on both sides were coming apart. On the next afternoon, I re walk-around. When I drove the vehicle home, however, I noticed that the ground effects on both sides were coming apart. On the next afternoon, I returned to the dealership, and the service manager verified my observation-they were indeed "gapped" and capable of coming apart. He estimated that it was a simple, relatively inexpensive fix. When I explained that I did not think I should pay for this fix 24 hrs after the purchase, he turned me over a manager. When he inspected the issue, his response was I bought it, so it was my problem. He said he already finalized the paperwork the previous evening, so it wasn't his problem, and it was a dead issue. In a similar circumstance at a different dealership, a general manager offered to let me take the car to be fixed anywhere, and he would pay for the repair, which was much more than this. He said he would rather lose a few bucks to have a satisfied customer and that he stood behind his inventory. The experience at Beach Buick GMC could not have been farther from this one. If any employee or any commercial related to this business says that they are about customer satisfaction, or that customer care is a priority, a bigger lie has never been told. If the check has cleared, you are on your own, good luck. I would never recommend this dealership to anyone. They work like a shady used car lot, and this location is a disgrace to the brands that they represent. More

Bought a jeep gladiator from here two weeks ago. During the test drive, the jeep started to shake. The salesman and the sales manager said it was the road. My husband thought it was a steering stabi During the test drive, the jeep started to shake. The salesman and the sales manager said it was the road. My husband thought it was a steering stabilizer and asked if they would put something in the contract saying that they would take care of it if it turns out to be the steering stabilizer. They refused. They even had the shop manager come in and tell me they had already replaced the steering stabilizer. My husband had them jack it up and said it doesn’t look new. It’s been two weeks and we’ve had to replace the steering stabilizer, computer flashed and the back breaks. More

My service customer representative, Brandon Vaughn was the best representative I have ever the opportunity to work with when purchasing a car and I have been purchasing cars for 45 years. He went above a the best representative I have ever the opportunity to work with when purchasing a car and I have been purchasing cars for 45 years. He went above and beyond to help me . He spent extra time researching whether the car I was interested in could be flat towed by an rv and if it met the weight requirement. He persisted to find the answer to our question. Brandon is very personable and a good listener. It is obvious that he cares about his customers and wants to help them reach their goals of buying a car that meets their needs. More

Not surprised this dealership changed names. I am still having issues with this dealership. They sold me a truck with unauthorized & over sized tires & rims. When I drove the truck home, (to Ohi I am still having issues with this dealership. They sold me a truck with unauthorized & over sized tires & rims. When I drove the truck home, (to Ohio) the truck was pulling really bad. When I took it to my local dealer, who Ive dealt with in the past, they said they will not work on it due to the tires & rims not being on the GM authorized equipment list. So they are selling vehicles illegally that void factory warranties. They sold me tires & rims that are 20", which looks great, but from factory I think they had 17 or 18" on them. That has created a whole different set of problems. Speedometer is off by 2-3 mph, the transmission shifts hard now because the computer thinks the truck is doing 4-5 mph when stopping when it is really doing 6-7 mph. I really don't think they know what they are doing down there. All of my paperwork says the truck has the smaller tires on it, but nothing about the upgraded larger tires & rims. So now I have them on falsifying documentation. I didn't catch that one until a lot later. I want to take them to court, but I can not find an Attorney in SC to take the case. Stay far away from this dealership. More

Bought my 2016 Buick Regal brand new from Hyatt Buick, which is now Beach Buick. They have always taken excellent care of my car. Mike and Tracey and the technicians are very friendly, professional, and h which is now Beach Buick. They have always taken excellent care of my car. Mike and Tracey and the technicians are very friendly, professional, and helpful. Today I brought my car in to be detailed. Jamal took extra special care of it and it looks and smells brand new, like it did when I first drove it out of the dealership. It's absolutely gorgeous looking. I'm very pleased with my entire experience. Very highly recommended. More