Beach Buick GMC

Poor service compounded by dishonesty My daughter brought her Century to the Hyatt Buick service department at my urging. I use a dealership shop with another vehicle brand and get outstan My daughter brought her Century to the Hyatt Buick service department at my urging. I use a dealership shop with another vehicle brand and get outstanding service. My thinking was that by going to a local dealership she might be safer and get more reliable service than at an all-service type shop. Lesson learned! She asked for a FULL inspection and repairs on her vehicle to prepare for a cross country trip to Arizona. After spending nearly $1,500, it wasn't until two weeks later at a routine oil change before leaving that the Sears Automotive team found that she had a serpentine belt that was literally threads from breaking. To be clear...this is something that they found immediately upon visual inspection under her hood but, not either found or remedied during her $1,500 inspection and repair at Hyatt. Missing this serpentine belt could literally have cost my daughter and her two dogs their lives had it broken on the trip while driving. This isn't even the end of the poor customer service from Hyatt. Not only did the Service Manager, Jeff Foxworth, refuse to do anything to at least provide a financial remedy for this egregious error by one of his technicians, then the General Manager, Tom Raschiatore, assured me on July 22nd, that he would be reimbursing $87 for some of the labor costs. Not only have I never received this $87, my follow-up of a few weeks ago went unanswered. I like to support local businesses but, this one burned my daughter and then lied to me. Very disappointing. More

It is frustratrating when you take the time to visit and shop at a car dealership with the best of intentions, and then you are slammed into a violent world of deception and despair, silver tounged dialogue shop at a car dealership with the best of intentions, and then you are slammed into a violent world of deception and despair, silver tounged dialogue and the fancy two step tap dance. Then the smoke and mirror show begins. It takes all of the fun out of the car buying experience. I attempted to lease a GMC Terrain. After a detailed explanation of the payments and cash due, salesman Darwin then tried to slip an additional $1500.00 down payment requirement from me. He swore he told me about the $1500.00, but my hearing and my memory is working just fine. Then Jerry Lindsky called me the next day to appologise for the "missunderstanding", but then raised his voice and yelled at ME. He said the other car dealership lied to me that my credit was approved for a Cadillac and that there is no way I could get approved for a Cadillac, but he could get me approved for a GMC. Seriously. Do your other customers fall for that stuff. THIS IS NOT FAIR TO ME !!! Dateline Myrtle Beach Gerry. I picked up my 2014 Cadillac ATS from the "other dealership" on a 36 month lease and I love it. With your unprofessional and deceptive business practices I will never set foot in your dealership again. More