Beach Cities Toyota Westminster - Service Center

P/U Truck blew a head gasket and not driven long or overheated... stopped across from Elmore Toyota.. They towed it in and we agreed to have the heads checked for damage/warp and the gaskets replaced . overheated... stopped across from Elmore Toyota.. They towed it in and we agreed to have the heads checked for damage/warp and the gaskets replaced ... they found the NOX sensor damaged so we agreed to that replacement... and a quoted cost.. *choke* $1400.. when they called after having the truck a week they tried to up sell for a new block... I stopped them and told them.. replace what was agreed to and make it run as well as it had been.. at that point they wanted $2350.. I told them they quoted $1400 and that I would agree to the added cost of the NOX sensor.. the truck was to be finished and ready for pick up.. unfortunately the Christmas holiday was on the weekend so we were unable to pick the truck up until Monday after the holiday. Now this is the 10th day and with what they wanted to charge we asked to speak to the Service Boss.. This was a good turn as the Service Director - Ruben Serna was very understanding of our upset with the charges and made a great effort to make us happier customers. After explaining his parts cost and hours charged I agreed to pay an equal cost of parts for the labor. In his efforts he managed to make us happy and lower the cost to just $12.50 over the quoted price of $1400. Out the door at $1572 with the taxman, but well under what they wanted. Service Director Serna is a recent manager of the service department and is doing his best to re-establish the service department to greatness. The repair work seems to be good quality and warranted for a year. Without any further problems related to their work I would return for additional repairs. More

Went for a starter replacement on a 2002 camry. They charged over $300 for the rebuilt starter and 2 hrs of labor another $200. The total was around $550 for a $100 starter that could have been change charged over $300 for the rebuilt starter and 2 hrs of labor another $200. The total was around $550 for a $100 starter that could have been changed by a beginner in less than an hour. I will never go to elmore toyota again. Although i have bought 3 new toyotas i will not consider another knowing that the toyota corp does such a poor job of controlling how their dealers price their service dept...... More