Beach Cities Toyota Westminster - Service Center

Car broke down on the way home because of their error. “Preventive” (?) Maintenance On Saturday, 3-2-2019, I brought my 2005 Camry to Elmore Toyota for routine preventive maintenance. The car was runni “Preventive” (?) Maintenance On Saturday, 3-2-2019, I brought my 2005 Camry to Elmore Toyota for routine preventive maintenance. The car was running fine, but the “MAINT REQ’D” light had come on. During the checkup, I was advised to have the water pump replaced. That raised my $73 checkup to a $750 major expense, but I agreed because the last thing I’d want is for my car to break down. I’m an old lady, and my son chauffeurs me most of the time. On the way home after the service at Elmore, we had gone barely half a mile when the “ABS” and “BRAKE” lights came on. We had just been told that the tires & brakes were fine. By the time my son found a place couple of blocks later to U-turn back to Elmore, the clock and radio were offline and the airbag light had come on. Right after that, the car started losing power. As I became increasingly anxious, my son tried to reassure me, saying we were going back to the dealership and things would be OK. But things kept getting worse. We were heading north on Beach, and as we passed Edinger, the “MAINT REQ’D” and transmission lights came on, the car could not accelerate, and it was down to 20 mph. My son put on the hazard lights and kept to the right. Just after we passed under the 405, it came to a complete stop. When it was safe, my son helped me across the freeway onramp lane in the light rain to the sidewalk. He then ran the remaining half mile back to Elmore, and got there just in time to meet the assistant service manager (Melissa) who had helped us and was just then driving away to go home. She readily stayed and got together the people and parts they thought they would need to get our car back in to see what had gone wrong. Meanwhile, a kindly couple had seen my distress and stopped to help, and 2 Huntington Beach police vehicles had stopped behind my stuck car. About 15 minutes later, an Elmore van pulled up with Melissa, my son, and a mechanic. In another 10 minutes, he got my car restarted and took it back to Elmore. The rest of us followed in the van. Melissa expressed her remorse at what had happened to us. She and my son tried to console me while our car was checked out again. When my son mentioned taking me to dinner that evening, Melissa gave us a gift certificate to a restaurant. She, at least, was doing what she could to make things better. So far, at least. She soon confirmed that a connection had come loose, causing the car to lose power. My son remarked that I had just spent $750 at Elmore precisely so that this sort of thing wouldn’t happen, and that whatever was wrong must have happened during the maintenance because we had not been having any trouble before bringing the car in. Melissa acknowledged this, and told us she had been in touch with her service manager, and assured us that they would “make it right”. She promised to call us on Monday (two days away). We were hopeful that Elmore would stand behind their work and make up for their mistakes that had caused exactly the kind of problem that they were supposed to prevent. But no call came on Monday. Nor on Tuesday. I called Melissa on Wednesday, reminding her that she had promised to make things right and that we had been expecting a call. She said she would talk to her service manager. She hadn’t already?? When she called back, their “solution” was to offer me a free maintenance checkup NEXT TIME. That was very little, very late. Where was the remorse she had previously expressed on behalf of Elmore over my distressing experience of having my car break down right AFTER they serviced it? I thanked her for her personal efforts, but made very clear that I was not at all happy with her boss’s idea of “making it right”. When he called a while later, he made things even worse. He claimed that they could not have been expected to come pick us up, and we should give them credit for that. Fine. Thank you. We were half a mile from Elmore and that was the least they should do. They certainly WERE responsible for the breakdown, for retrieving the car, and for fixing it. He also claimed that I should be glad I had a new water pump. Yes, so that I won’t have to worry about it failing and me getting stuck. But that is EXACTLY WHAT HAPPENED IMMEDIATELY AFTER THEIR MAINTENANCE WORK. On the generous side, but well within reason, if they really meant to stand behind their work, would have been a refund on their $750 botched maintenance work. A free $75 checkup NEXT time? If that’s all he was willing to do, at the very least it should have been applied to THIS time. They had botched it THIS time. But no, he thought he was bending over backward and that I should be grateful for his offer. Take it or leave it. I will leave it. And I will leave Elmore Toyota off of my list of trusted, responsible businesses. And I will leave here the YELP! review that they have earned. More

excellent service I have done minor service for 2011 Camry and experience was excellent. My service was done within two hours as promised and well explained details of I have done minor service for 2011 Camry and experience was excellent. My service was done within two hours as promised and well explained details of the repair. More

great customer service I have been having my cars serviced at Huntington Beach Toyota for many years. The last two times people who were behind me walked past me and went in I have been having my cars serviced at Huntington Beach Toyota for many years. The last two times people who were behind me walked past me and went into the service techs office and were put in front of me. I finally had enough of this disrespectful behavior. I decided to try Elmore and was very pleased with my choice. As I pulled into the service bay I got out of my car and as I was taking some things out of my car another car pulled in front of me. The service person pointed out that I was next to the next service tech. I was then introduced to Lennon who was of great assistance in servicing my truck. Lennon had me have the scheduled service. He then called me to say that my front brakes were low and should be replaced. There was no pressure,just a concern that I should take care of the issue. I will be coming back to Elmore for my future service. Thank You, Dan Healy. More

Great experience with Cory servicing my SUV! Cory was so helpful and accommodated me with service and automate on same day to my SUV. Was in and out in a short amount of time. Great service and Cory was so helpful and accommodated me with service and automate on same day to my SUV. Was in and out in a short amount of time. Great service and loved how Cory was very professional and courteous! More

Excellent We have been served by Andrew for 20 years and greatly appreciate his attention and expertise. We have recommended them and Elmore to many of our frie We have been served by Andrew for 20 years and greatly appreciate his attention and expertise. We have recommended them and Elmore to many of our friends. More

Got everything that was promised done! Car had 2 extra warranty services that were not in the originally planned and still got everything done in one day even without any appointment. Excel Car had 2 extra warranty services that were not in the originally planned and still got everything done in one day even without any appointment. Excellent! More

Service I had my car services for oil change. Duy Cao helped me and my car was serviced quickly. Duy Cao is very proffessional and helpful. He has wxcllent I had my car services for oil change. Duy Cao helped me and my car was serviced quickly. Duy Cao is very proffessional and helpful. He has wxcllent customer service skills More

Top notch service department! Mike Horner and Cory Nguyen at Elmore Toyota gave me great service when my truck broke down. They diagnosed the problems with my engine and gave me e Mike Horner and Cory Nguyen at Elmore Toyota gave me great service when my truck broke down. They diagnosed the problems with my engine and gave me excellent recommendations as to what I should do with the repairs. More

Maintenance plus I have been going to Elmore Toyota for almost 12 years. I trust them, and they are kind. My maintenance required several special touches--a new batt I have been going to Elmore Toyota for almost 12 years. I trust them, and they are kind. My maintenance required several special touches--a new battery in my remote, fixing something so that I didn't have to replace it, etc. When I had to order a part, it came in the next day, and I was given an immediate appointment, and it was done in a hour, as promised. Kudos to all and especially to Kevin. More

GREAT SERVICE AT ELMORE TOYOTA I HAVE BEEN COMING TO ELMORE TOYOTA FOR YEARS FOR MAINTENANCE AND SERVICE OF MY ELMORE TOYOTA PURCHASED VEHICLES, THAT IS ONLY BECAUSE OF "ANDREW," O I HAVE BEEN COMING TO ELMORE TOYOTA FOR YEARS FOR MAINTENANCE AND SERVICE OF MY ELMORE TOYOTA PURCHASED VEHICLES, THAT IS ONLY BECAUSE OF "ANDREW," ONE OF THE BEST SERVICE MANAGERS AT ELMORE TOYOTA, AND BECAUSE ANDREW MAKES SURE THAT ELMORE TOYOTA'S SERVICE DEPARTMENT IS AND DOES THE BEST! More