Beach Cities Toyota Westminster - Service Center

Timely, Courteous and Professional Scheduling was prompt. Alternative services were discussed yet not pressured to purchase. Complete description of next scheduled service was provided Scheduling was prompt. Alternative services were discussed yet not pressured to purchase. Complete description of next scheduled service was provided and I was given a comprehensive review of what service was provided. More

Cheats I went in for a synthetic oil change and got conventional. Stay away from this place. they are crooks. They said I could come back in and they would r I went in for a synthetic oil change and got conventional. Stay away from this place. they are crooks. They said I could come back in and they would redo the oil change but there was no way for me to see what they were doing. NO WAY WOULD I GO BACK and leave you unsupervised with my car. More

I had such an awesome experience with these two gentlemen. They were very friendly and informative about my service which was for a recall. They offered refreshments while I waited to be shuttled gentlemen. They were very friendly and informative about my service which was for a recall. They offered refreshments while I waited to be shuttled back home since the service will take more than 3 hours. Once they were done, they called me to inform me that they were done with the service and had me shuttled there. If you get any work done or need to take your car in for a recall, ask for Alfredo Mejia and Paul Rivas!!! They will take care of you and your car!! And make you laugh and make you feel at ease that your car will be done right the first time!!! Thank you guys!!!! More

Bought my 2001 Avalon from this dealership in 2002 and have had it serviced at this dealership ever since. Everything was fine until about 1 year ago. I was strongly encouraged to have major work done b have had it serviced at this dealership ever since. Everything was fine until about 1 year ago. I was strongly encouraged to have major work done because "it is well overdue". However my records showed that all of the recommended work had been done within the past 12-18 months. I gave a negative review of this visit and was contacted by a dealership representative who assured me the problem was with a "new and inexperienced" service writer and that this would never occur again if I would just give them a 2nd chance. Today I took my car in for an oil change and was upsold to include a tire rotation. Then I was told that my transmission fluid was dirty and records showed it had not been changed since 69,000 miles. (Current odometer reading 112,000 miles.) I strongly resisted this additional service, paid for the work done, and left the dealership. I just checked my records and found that transmission fluid was drained and refilled at 89,000 miles. Once again, I had been lied to in an attempt to sell me additional service. When I got home, I also noticed that one of my lug nuts is now missing. Thanks, Elmore, but I have had quite enough. There are plenty of dealerships in this area who will be happy to get my business. If I am not mistaken, there is one just south of you on Beach Blvd. You just lost my business for 2 vehicles for good. And my next purchase will definitely NOT be from Elmore Toyota. More

Today I brought my wife's Camry in for a scheduled maintenance and the experience that I had at Elmore Toyota was nothing but positive. Everyone was nice and helpful from the attendant guys to the ca maintenance and the experience that I had at Elmore Toyota was nothing but positive. Everyone was nice and helpful from the attendant guys to the cashier. My service advisor was Alfredo Mejia, and he was awesome knowledgeable. Steven V. More

We made an appointment for an oil change at 11am on Friday and when we got there, we were helped right away. The employees seemed very friendly and efficient. The place is under construction now, but Friday and when we got there, we were helped right away. The employees seemed very friendly and efficient. The place is under construction now, but they did a great job of guiding the clients where to go. It took about 2 hours for the oil change to be completed, but the the service advisor did tell us it would be about 1 1/2 hours so it was ok. The location is near restaurants so if you decide to wait, there are places that you can go to to grab some food while waiting. I would definitely recommend this dealer to everyone. More

I have been purchasing and servicing my Toyota vehicles at this dealer for many years. I have come to expect excellent service but how I was surprised by my last visit on August 7, 2013. I did not have t at this dealer for many years. I have come to expect excellent service but how I was surprised by my last visit on August 7, 2013. I did not have time to make an appointment for my 40,000 mile service on my Prius, but you would have thought that I had. Although the dealership is undergoing the construction of a new showroom, Service Agent Hubbell greeted me promptly when I turned into the new service area driveway and then led me to his office. He reviewed what had to be done on my car and promised that he would have it serviced promptly as my wife and I had to wait. He then showed us to the new "temporary" customer lounge where we waited for the servicing to be completed. Although there were many customers having their vehicles serviced, I can only say that this was the shortest time I ever had to wait and Service Agent Hubbell did all that he could to make our visit as short as possible. The cost for the service was less than I had anticipated and I was more than pleased with the entire experience. More

Dan was very friendly and knowledgeable to all my questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on any questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on anyone that I liked. Its always righting a review if someone made you upset. If I ever get my cars serviced again it will be wherever I can find Dan Hubbell. Thanks Dan. Go. ARMY Toby More

The most recent experience was by far the worst. After receiving my vehicle back for recall service I noted the center console had not been reattached to the mounting and the wiring harness for the mirror receiving my vehicle back for recall service I noted the center console had not been reattached to the mounting and the wiring harness for the mirror control was installed upside down. This is not an easy task because the harness cover is shaped so it will go in only one way. I shared my concerns with Toyota via the survey link received via e-mail. It has been over four months and so far not a peep from Elmore Toyota. The service experience has always been a bit uneven but this one was the absolute worst. Also it is unfortunate that the sales person I bought my previous vehicle through took the client names and addresses with him and I have been receiving e-mail and flat mail from each dealer he has gone to work with for the past several years. The reason I know this is because he kept misspelling my name during the sales process and each communication I receive from the other dealers (including birthday cards) has the same misspelling. This is a large concern to me that this person has my name (wrong), address, date of birth, and who knows what other personal information. More

This is a review on the parts department but there is not an option, I thought the service department represented the parts department the closest (service department, please accept my apologies ahead of tim an option, I thought the service department represented the parts department the closest (service department, please accept my apologies ahead of time). I went in on a Sunday (1/27) because Elmore Toyota is one of the few service and parts departments open on Sunday (kudos to you). I am in need of a part for a 2010 Camry LE, 4 cylinder, automatic transmission, ash interior, US built. The person who did not seem like be wanted to be there, asked for a VIN number. I did not have it so he said he could not help me because they have 7 different models of Camry. What other information did he need? This is the ONLY Toyota dealership that required the VIN number after being given the above information. Note to everyone: if you absolutely need a part on Sunday, take a chance at this parts department. If it can wait until the week, definitely go to another parts department. More