Beach Cities Toyota Westminster - Service Center

Dan was very friendly and knowledgeable to all my questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on any questions, he made me feel that he was going to take care of me and my car, and he did as he said. What a comfort. I have never wrote a review on anyone that I liked. Its always righting a review if someone made you upset. If I ever get my cars serviced again it will be wherever I can find Dan Hubbell. Thanks Dan. Go. ARMY Toby More

The most recent experience was by far the worst. After receiving my vehicle back for recall service I noted the center console had not been reattached to the mounting and the wiring harness for the mirror receiving my vehicle back for recall service I noted the center console had not been reattached to the mounting and the wiring harness for the mirror control was installed upside down. This is not an easy task because the harness cover is shaped so it will go in only one way. I shared my concerns with Toyota via the survey link received via e-mail. It has been over four months and so far not a peep from Elmore Toyota. The service experience has always been a bit uneven but this one was the absolute worst. Also it is unfortunate that the sales person I bought my previous vehicle through took the client names and addresses with him and I have been receiving e-mail and flat mail from each dealer he has gone to work with for the past several years. The reason I know this is because he kept misspelling my name during the sales process and each communication I receive from the other dealers (including birthday cards) has the same misspelling. This is a large concern to me that this person has my name (wrong), address, date of birth, and who knows what other personal information. More

This is a review on the parts department but there is not an option, I thought the service department represented the parts department the closest (service department, please accept my apologies ahead of tim an option, I thought the service department represented the parts department the closest (service department, please accept my apologies ahead of time). I went in on a Sunday (1/27) because Elmore Toyota is one of the few service and parts departments open on Sunday (kudos to you). I am in need of a part for a 2010 Camry LE, 4 cylinder, automatic transmission, ash interior, US built. The person who did not seem like be wanted to be there, asked for a VIN number. I did not have it so he said he could not help me because they have 7 different models of Camry. What other information did he need? This is the ONLY Toyota dealership that required the VIN number after being given the above information. Note to everyone: if you absolutely need a part on Sunday, take a chance at this parts department. If it can wait until the week, definitely go to another parts department. More

I am finally coming to the end of a 5 month-long mess of issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our en issues with Elmore Toyota which started with them severely damaging my truck. Although I am relieved to finally rid myself of them, they ended our encounter by stealing $300 from me in one last hurrah. Each time they tried to "fix" something that they damaged, they would damage something else in the process, with lies and the usual run-arounds throughout the entire process. Promises of days turned into weeks, and nothing was ever done without cutting corners. After their most recent mess, we agreed that I could have my own shop fix the damage they caused (this time it was my paint) and they would reimburse me. They went back on their word and told me it would be "bad business" for them to have to pay. After countless wasted days dealing with dozens of issues and damages sustained to my vehicle, I can't emphasize enough that no one should take their vehicle to Elmore Toyota. They will cut corners and will never respect you or your property. If I could attach pictures of the e-mails I received, I would, as they are belligerently rude. This is a small example of their customer service. It is how I was told they would not reimburse me for the damage they caused. It has been copied verbatim from my e-mail: Me: "Ruben, I never heard back from you... Please call me as soon as possible." Ruben: "Josh chill out... I will get back to you as soon as I have an answer..." Ruben (before I could respond): "No is the answer!" More

P/U Truck blew a head gasket and not driven long or overheated... stopped across from Elmore Toyota.. They towed it in and we agreed to have the heads checked for damage/warp and the gaskets replaced . overheated... stopped across from Elmore Toyota.. They towed it in and we agreed to have the heads checked for damage/warp and the gaskets replaced ... they found the NOX sensor damaged so we agreed to that replacement... and a quoted cost.. *choke* $1400.. when they called after having the truck a week they tried to up sell for a new block... I stopped them and told them.. replace what was agreed to and make it run as well as it had been.. at that point they wanted $2350.. I told them they quoted $1400 and that I would agree to the added cost of the NOX sensor.. the truck was to be finished and ready for pick up.. unfortunately the Christmas holiday was on the weekend so we were unable to pick the truck up until Monday after the holiday. Now this is the 10th day and with what they wanted to charge we asked to speak to the Service Boss.. This was a good turn as the Service Director - Ruben Serna was very understanding of our upset with the charges and made a great effort to make us happier customers. After explaining his parts cost and hours charged I agreed to pay an equal cost of parts for the labor. In his efforts he managed to make us happy and lower the cost to just $12.50 over the quoted price of $1400. Out the door at $1572 with the taxman, but well under what they wanted. Service Director Serna is a recent manager of the service department and is doing his best to re-establish the service department to greatness. The repair work seems to be good quality and warranted for a year. Without any further problems related to their work I would return for additional repairs. More

Went for a starter replacement on a 2002 camry. They charged over $300 for the rebuilt starter and 2 hrs of labor another $200. The total was around $550 for a $100 starter that could have been change charged over $300 for the rebuilt starter and 2 hrs of labor another $200. The total was around $550 for a $100 starter that could have been changed by a beginner in less than an hour. I will never go to elmore toyota again. Although i have bought 3 new toyotas i will not consider another knowing that the toyota corp does such a poor job of controlling how their dealers price their service dept...... More