Beach Cities Toyota

Great Service Department I took my 2011 Toyota Prius in for an oil change, I was greeted by Sean ALINAGHIAN (assistant service manager) he wrote up my work order for the oil c I took my 2011 Toyota Prius in for an oil change, I was greeted by Sean ALINAGHIAN (assistant service manager) he wrote up my work order for the oil change and for a couple of recall items that I had on my Toyota. I also asked him about a item that needed to be replaced on the drivers side door, and the price to replace the part and install, was much better then what I was quoted at another dealership in Colorado, so I went ahead and added that to the work order. I was impressed how courteous everyone in the service department was that I had contact with, in person and over the phone, everyone was helpful, including the shuttle driver. I did leave my car over night, so when I went back to pick it up the next day, Sean was off, but they had my paper work ready for me, and I was in and out in no time. I just went to the service writer's desk and they were able to check me out, I didn't have to go to a cashier and stand in line, like other dealerships, I thought this made me feel special as a customer. I purchased my Toyota Prius back in 2011 at Maui Toyota in Hawaii, and I shipped it to the mainland in 2018, since that time this is the third dealership that it has been to, it has been to one other in California and one in Colorado, Elmore Toyota, by far has been the best dealership of all the dealerships. I plan to be using Elmore Toyota for all of my service needs in the future. I liked the idea that when I picked my car up it had been washed, and it was also ready when they said it would be ready, Elmore Toyota went above and beyond in my case, keep up the good work, More

Dirty Talked back and forth for 3 weeks about a used truck. Communication was awful. Finally agreed to their terms. Sent them info they requested. Arranged Talked back and forth for 3 weeks about a used truck. Communication was awful. Finally agreed to their terms. Sent them info they requested. Arranged for shipping. The next day, they emailed me to let me know they sold truck to someone else! The classic dirty rotten money hungry car dealership story. Avoid More

Car broke down on the way home because of their error. “Preventive” (?) Maintenance On Saturday, 3-2-2019, I brought my 2005 Camry to Elmore Toyota for routine preventive maintenance. The car was runni “Preventive” (?) Maintenance On Saturday, 3-2-2019, I brought my 2005 Camry to Elmore Toyota for routine preventive maintenance. The car was running fine, but the “MAINT REQ’D” light had come on. During the checkup, I was advised to have the water pump replaced. That raised my $73 checkup to a $750 major expense, but I agreed because the last thing I’d want is for my car to break down. I’m an old lady, and my son chauffeurs me most of the time. On the way home after the service at Elmore, we had gone barely half a mile when the “ABS” and “BRAKE” lights came on. We had just been told that the tires & brakes were fine. By the time my son found a place couple of blocks later to U-turn back to Elmore, the clock and radio were offline and the airbag light had come on. Right after that, the car started losing power. As I became increasingly anxious, my son tried to reassure me, saying we were going back to the dealership and things would be OK. But things kept getting worse. We were heading north on Beach, and as we passed Edinger, the “MAINT REQ’D” and transmission lights came on, the car could not accelerate, and it was down to 20 mph. My son put on the hazard lights and kept to the right. Just after we passed under the 405, it came to a complete stop. When it was safe, my son helped me across the freeway onramp lane in the light rain to the sidewalk. He then ran the remaining half mile back to Elmore, and got there just in time to meet the assistant service manager (Melissa) who had helped us and was just then driving away to go home. She readily stayed and got together the people and parts they thought they would need to get our car back in to see what had gone wrong. Meanwhile, a kindly couple had seen my distress and stopped to help, and 2 Huntington Beach police vehicles had stopped behind my stuck car. About 15 minutes later, an Elmore van pulled up with Melissa, my son, and a mechanic. In another 10 minutes, he got my car restarted and took it back to Elmore. The rest of us followed in the van. Melissa expressed her remorse at what had happened to us. She and my son tried to console me while our car was checked out again. When my son mentioned taking me to dinner that evening, Melissa gave us a gift certificate to a restaurant. She, at least, was doing what she could to make things better. So far, at least. She soon confirmed that a connection had come loose, causing the car to lose power. My son remarked that I had just spent $750 at Elmore precisely so that this sort of thing wouldn’t happen, and that whatever was wrong must have happened during the maintenance because we had not been having any trouble before bringing the car in. Melissa acknowledged this, and told us she had been in touch with her service manager, and assured us that they would “make it right”. She promised to call us on Monday (two days away). We were hopeful that Elmore would stand behind their work and make up for their mistakes that had caused exactly the kind of problem that they were supposed to prevent. But no call came on Monday. Nor on Tuesday. I called Melissa on Wednesday, reminding her that she had promised to make things right and that we had been expecting a call. She said she would talk to her service manager. She hadn’t already?? When she called back, their “solution” was to offer me a free maintenance checkup NEXT TIME. That was very little, very late. Where was the remorse she had previously expressed on behalf of Elmore over my distressing experience of having my car break down right AFTER they serviced it? I thanked her for her personal efforts, but made very clear that I was not at all happy with her boss’s idea of “making it right”. When he called a while later, he made things even worse. He claimed that they could not have been expected to come pick us up, and we should give them credit for that. Fine. Thank you. We were half a mile from Elmore and that was the least they should do. They certainly WERE responsible for the breakdown, for retrieving the car, and for fixing it. He also claimed that I should be glad I had a new water pump. Yes, so that I won’t have to worry about it failing and me getting stuck. But that is EXACTLY WHAT HAPPENED IMMEDIATELY AFTER THEIR MAINTENANCE WORK. On the generous side, but well within reason, if they really meant to stand behind their work, would have been a refund on their $750 botched maintenance work. A free $75 checkup NEXT time? If that’s all he was willing to do, at the very least it should have been applied to THIS time. They had botched it THIS time. But no, he thought he was bending over backward and that I should be grateful for his offer. Take it or leave it. I will leave it. And I will leave Elmore Toyota off of my list of trusted, responsible businesses. And I will leave here the YELP! review that they have earned. More

Take shower when you leave to take the slime and grease off Worst dealer ever! Games and more games! Found a new 2018 Tundra thru Costco and they had 4 same colors in stock and I made contact with a supposed Worst dealer ever! Games and more games! Found a new 2018 Tundra thru Costco and they had 4 same colors in stock and I made contact with a supposed internet sales manager: Daniel Liu. Daniel would not negotiate via email and phone - they said for the best deal, I would have to come in. His email quote said "We don't play games here at Elmore Toyota, we would never waste your time. Price is the easy part, so lets get that out of the way" That was a BIG LIE! Do not believe this slogan because they did play games, wasted my time, and was not even close to being competitive. Over 90 minutes made to wait like a retail customer, I was not happy. Internet sales was supposed to cater to people who know numbers, figures, and how everything works (internet savvy)... Daniel greeted me then immediately handed me off to a young salesperson and then another who was "Costco certified". Did not take a test drive as the Costco certified sales person did not offer. Then I asked him about the $2000 dealer markup for stuff I did not want (tint, alarm, theft code, plastic edge pieces). I asked the sales rep to remove the dealer add on and he said his sales manager can take care of it. So we went to negotiations and the sales rep was astonished that I knew exactly what the base money factor, residual and credit tiers. Actually he was pissed when I took his pen wrote down the terms I was looking for - he did not expect a customer to tell him the terms - he was definitely used to people who had no clue what a MF or RV meant.... I made it known that I was not at the dealership to spend hours to be worn down by their retails sales closers. He storms off to his sales manager and they make me wait. The entire sales staff and managers all went outside to eat lunch while I was waiting. They had a taco truck that served lunch and guess who was in line: all the sales staff, office staff, and sales managers. When I saw the sales staff eating lunch AHEAD of customers - showed that customers are not at all taken care of (business first model). After half an hour of waiting, I went back to Daniel and complained that I should not be treated this way (Internet customer). Of course Daniel was having his taco lunch when I interrupted him. After an hour and a half at this dealership, they come out with numbers that are astronomically high for an aged (old 2018) model that had been sitting on the lot while 2019 models are already on the sales floors. They quoted $656 per month on a 36 month 12K lease. They did not remove the $2,000 dealer add on that I requested. They did not know I had another quote from a nearby dealer for the exact same truck for $450 per month! When I showed the sales manager the competition quote and email, he actually said I should go to them because they can't come close to my offer. So I left and said I will be reporting their greasy, sneaky, awful service to Costco so that they can't lure Costco customers into their dealership. This dealership is not to do business with, nor trust them. They are the types that will mess with even their mothers. More