Purchased a Certified 2014 Acadia in 2017. Long story short, spent the extra money on a service contract/warranty that was supposed to remain active until 2023. Fast forward to 2019. Had an issue that should have been covered under contract. Talking with CNA, I found out that the dealership has sold me a bad contract back in 2017. Called Beaman and spoke to a few folks, including Britt Gillmore. Britt acknowledged that it was done wrong, and worked with the warranty company to get a contact that matched (and actually exceeded) what I purchased in the first place. What could have been a bad experience has turned out great. Britt is a super nice guy and I have no qualms saying that I believe that he is honest and wants what is best for his dealership and customers. Britt was not even at Beaman when the original sale took place so I know he had to dig through lots of paperwork to make it right, and I really appreciate his dedication.