Beaman GMC

Ran into a problem with the truck while visiting the area. Beaman service took the truck in despite being backed up. Got back on the road quickly. Rob organized a drive for us & checked to see if we mad area. Beaman service took the truck in despite being backed up. Got back on the road quickly. Rob organized a drive for us & checked to see if we made it to our destination. Thank You More

Bad customer experience Beaman Buick GM- Nashville Downtown👇👎 Horrible service. Guy tried to trick us into buying a car. Beware of their online prices, as they lie about t Beaman Buick GM- Nashville Downtown👇👎 Horrible service. Guy tried to trick us into buying a car. Beware of their online prices, as they lie about that too. Jack the sale men and his financial manger are very disgusting and lie and very profile again to me and my wife. you two with your racist actions and swindlers your company lost money and my referrals. All the lies and scams that you wanted to make us because we are Hispanic, you forgot that we are Americans just like you two. we choose this dealer from so many options that there is and it was a bad experience and lost of time. Mi gente hispana esté dealer discrima contra nuestro lugar de origen y mienten con los precios. More

Worst dealership Beaman Buick in Nashville is the worst establishment I’ve ever dealt with. They literally just told me to leave when I was trying to tell the manager Beaman Buick in Nashville is the worst establishment I’ve ever dealt with. They literally just told me to leave when I was trying to tell the manager how terrible their service is. I hope nobody purchases from them. They will screw you over More

Warranty work issues 2017 GMC 1500 Sierra Denali Ultimate (GMs flagship truck) took it in for gasoline in oil. Crankcase was heavily contaminated and engine oil highly di 2017 GMC 1500 Sierra Denali Ultimate (GMs flagship truck) took it in for gasoline in oil. Crankcase was heavily contaminated and engine oil highly diluted with gasoline from a leaking HPFP. truck had approx 15,000 miles on it. HPFP was replaced and I asked about any engine damage advised that no engine damage was done? That is flat out wrong, anyone with any mechanical knowledge knows that damage was done to bearing surfaces and piston sleeves when washed with gasoline. It is just hard to determine the extent of the damage. Asked for future oil changes and oil analysis to be done to check for damage. Request was flat out denied. Next problem I had was a plastic dash trim piece that sticks up above the dash pad on the passenger side and is highly visible when driving. They refused to replace and typed in the following on the service request work order. Dash trim piece "Operating as Designed" Now COME ON MAN what is up with this dealerships service department? If they treat a owner of a new 64k vehicle that way I cannot imagine how badly they abuse a used car owner here. Anyway that is the reason that I am here today. Just ran into a brick wall with no resolution in site. Buyer Beware More

Poor purchasing experience *attempted purchase* Wow, Beaman really found a way to lose a customer for life! I visited the downtown GMC dealership Thursday afternoon. We got to a best price off Wow, Beaman really found a way to lose a customer for life! I visited the downtown GMC dealership Thursday afternoon. We got to a best price offering after a few hours at the dealership and I told the sales associate I would like to sleep on it. He asked when would be a good time to connect the following day to determine if we were going to move forward. I informed him early afternoon would be best. Overnight the sales team chose to discount the vehicle enough to get a deal made the following day. I chose to reach out to the sales associate to let him know I noticed the price discount on the website and believed with the new discounted price we would be able to close the deal that day. The sales associate ran the numbers we discussed by the finance team and called back saying we have a deal. The sales associate and I made arrangements to meet at the dealership at a specific time in the afternoon. Shortly after the call, the sales associate called me back and asked how soon I could be at the dealership. He indicated there was another sales associate who wanted to show the vehicle to another customer. I informed the sales associate I would head to the dealership immediately. Before I made it out of my office parking lot the sales associate called again expressing the urgency in getting to the dealership. I informed the sales associate I was already in the car and on the way (it had been less than 5 minutes since the original request to get to the dealership was posed by the sales associate). I explained to the sales associate I was coming from Brentwood and would be there as soon as possible. I ran into traffic on I-65 N due to a traffic accident requiring TNDOT to shut down north bound lanes of I-65. I followed an alternate route thru surface streets to attempt to get to the dealership faster. Once I arrived, the sales associate quickly jogged to the finance office and asked me to complete prequalification forms he had already prepared. As I was finishing my signature on the prequalification form, the sales associate came into the finance office and informed me the other customer was already in financing and we could not complete the transaction. The sales associate indicated the other customer was working with the top sales associate and my sales associate could not "cut" him. This leads me to believe there must be some type of protocol or process Beaman may have been able to utilize to ensure both customer parties felt valued by the dealership. I expected to get a sales pitch from the sales manager or someone explaining options (if any) they were willing to explore to ensure my overall satisfaction was not irreparably damaged. I received no such offer or even acknowledgement that the Beaman team was disappointed we could not work out a solution. I was shocked by the lack of professionalism from all Beaman parties and had much higher expectations. Regardless myself nor anyone of my family members will conduct business with the Beaman family or their subsidiaries. More