Back

Beau Townsend Ford

Vandalia, OH

4.2
903 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Contact Dealership

1020 West National Road

Vandalia, OH

45377

Directions

By Type

Showing 903 reviews

June 15, 2024

Checking and service were quick and helpful. Car was clean when I picked it up. More

by CHESLEDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
June 14, 2024

I have bought three vehicles over the last 20 or so years from Beau and was satisfied with the people. I have had one particular maintenance person ( Larry Garber) working on my vehicles. I was told by Justi More

by BSARKA
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Gericke
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

very efficient. the pick up service saved me time. very nice to just make a call and have it all done for me. More

by joelsetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Leach
June 14, 2024

Fantastic dealership! Very professional people. Were very diligent in keeping me updated on the status of my vehicle, would recommend highly! More

by SMOKINJOES600F3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Everyone is friendly and helpful. We've been greeted as soon as we walk in and sometimes before we get to the door. It's nice to not be ignored. Everyone has followed through on what More

by DEBIMASON56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike James
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Staff at Beau Townsend took great care of me for my oil change, basic care, and recall. It was easy to schedule and they went above and beyond to bring my vehicle back to me during my work day! More

by MEGAN REISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
June 13, 2024

Staff friendly but updates were sporadic. Most information came via text rather than phone call. More

by PSRADER798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla in service
June 13, 2024

First time purchasing a car out of state and working with this dealership. Justin was my sales representative, and I knew from the first contact that this was where I would buy my next car. Justin was profes More

by Trosalia86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Beau Townsend Ford responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that your first out-of-state car purchase was smooth and satisfying. Justin is indeed an outstanding member of our team, and we're delighted that he provided you with professional, upfront, and responsive service. Ensuring an equitable outcome and clear communication is a top priority for us, and it's great to know that Justin delivered on that promise. We're also pleased to hear that the process was efficient and that you received your truck promptly. Your recommendation means a lot to us, and we appreciate you suggesting Justin Jacobs to future customers. We are honored to have gained you as a customer for life, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out.

June 13, 2024

Attitude from girl when scheduling service for a recall on my vehicle when I responded to her question "Did you buy your car from here?" I told her no, it's a Ford recall on my Ford vehicle. Her attitude c More

by BRIDGETNKING1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 14, 2024 -

Beau Townsend Ford responded

Thank you for taking the time to share your feedback. We sincerely apologize for the attitude you experienced when scheduling your recall service. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We will address this with our team to ensure better communication and courtesy in the future. We are pleased to hear that your drop-off and pickup experiences were smooth. However, we regret that we were unable to provide the complimentary car wash due to the volume of cars ahead of yours. Your understanding is greatly appreciated, and we will strive to improve our service efficiency. Thank you for your patience and for giving us the opportunity to service your vehicle. We are glad that, despite a few bumps, you are overall happy with our service. If there is anything more we can do to assist you, please don't hesitate to reach out.

June 13, 2024

Beth did a wonderful job informing of the problems with my car. She is very easy to work with and talk to. More

by GHOBBS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth
Jun 14, 2024 -

Beau Townsend Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Beth did a wonderful job informing you about the problems with your car. Beth is indeed a valued member of our team, and it's great to know that she made the process easy and comfortable for you. Your kind words are much appreciated and will be shared with her. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

1
...