Beau Townsend Ford

After getting the run around in Cincinnati I decided to expand my search. After seeing the large quantity of Fusions "on lot" at Beau, (71 to be exact) I used the website on the Ford pages official email expand my search. After seeing the large quantity of Fusions "on lot" at Beau, (71 to be exact) I used the website on the Ford pages official email system to request information about three VIN's that matched exactly what I was looking for which up until that point proved to be a bit of a unicorn. Jeanine got back to me very promptly (within an hour) and by my preferred method of communication (email, as I work in a lab almost all day and not near a phone). A few emails back and forth and a price was quoted (fair) and an appointment made to come see the car. They assured me that they moved the car out of the general viewing area as I was picky about how many miles would be on it. I was then handed off to Justin to complete the sale as I was unable to make the early closing time on day one. Day two I got up to Vandalia and met Justin who did great and handled my suspicious nature without a hiccup. He understood my desire to get in and out and made it happen. Also after I we discussed numbers (trade in) and financing (I had already pre-approved myself for zero percent through Ford financing) Justin asked if it would be ok to run other options in financing since my down payment was larger than usual. I was doubtful and reluctantly agreed as my wife said it couldn't hurt. Kevin was my FI guy and walked me through the options. He showed me how even though zero was a good option, the large down payment accompanied by the available rebate (either or with zero percent) made paying interest a lower payment. He didn't push or force a direction. He was patient while I crunched my own numbers (knowing they also make money off of financing) but in the end, he was right and I was appreciative of the options presented and him being patient while I worked through it with my suspicious nature. I was very pleased with how the whole transaction went. The large inventory coupled with the quick to the point negotiation made it well worth the hour plus drive from Cincinnati to Vandalia. I would do it again and my dad is also contemplating purchasing another vehicle and easily recommend Beau to him. Car purchasing can be a painful process (and on the other side a thankless job). Beau exceeded my expectation and now I happily own a new Ford. More

We have always had a great buying experience at Beau Townsend. Everyone works very hard to keep us informed, make the process easy, and works with us if there is any problems. Thanks. Townsend. Everyone works very hard to keep us informed, make the process easy, and works with us if there is any problems. Thanks. More

Larry Dorman was very professional and attentive to our requests. We test drove 7 vehicles and Larry was great in having the next one ready for us each time we returned to the lot. Brian Hart was very th requests. We test drove 7 vehicles and Larry was great in having the next one ready for us each time we returned to the lot. Brian Hart was very thorough and knowledgeable while explaining the features of the MyFordTouch system. He made sure all of our questions were answered. We took delivery of our car on a dark, rainy evening. Afterward, we discovered a scratch on the right rear bumper that someone had tried to paint over. When we showed the scratch to Larry Dorman and Joey Beckett, they paged the new car sales manager, but he did not come out to talk to us. At that point, Joey assured us that the bumper would be repaired to our complete satisfaction. Joey went above and beyond in handling all aspects of getting the scratch repaired. He went out of his way in providing us with a loaner car and contacted us several times with progress reports during the repair. He personally inspected the repair before notifying us that the car was ready to pick up. Beau Townsend Ford is fortunate to have outstanding professionals such as Larry, Brian, and Joey. More

It's nice these days to walk into a car dealership and not have all the high pressure and old school tactics....I always know when I'm being "sold" and generally run the other way....Thanks for a no B and not have all the high pressure and old school tactics....I always know when I'm being "sold" and generally run the other way....Thanks for a no BS experience...... More

This was the best buying experience we have had in a long time, not pushy, explained things completely, went over any questions we had..even stayed late to make sure we were completely happy..AND WE are VERY time, not pushy, explained things completely, went over any questions we had..even stayed late to make sure we were completely happy..AND WE are VERY happy! More

Great experience. We were not even expecting in buying a car that day, we were just out getting ideas. Very friendly service sales person. I thought we could have gotten a little more off with the mileag car that day, we were just out getting ideas. Very friendly service sales person. I thought we could have gotten a little more off with the mileage on the car. More

We had a great experience. We showed up on a Sat 5 mins before they were due to close, we did not know this at the time.We spoke with Jamie Spencer who put us in touch with Mike Schmidt. Mike Schmidt took before they were due to close, we did not know this at the time.We spoke with Jamie Spencer who put us in touch with Mike Schmidt. Mike Schmidt took the time to show us around and let us test drive a car and never mentioned that they were closing for the day. We left without a car that day but returned the next day and took home a Ford Focus, the same one that Mike let us test drive. We could not have been happier with the level of professionalism each person showed us. The level of customer service was the best we have ever received from a car dealership.We tell everyone about how great the guys are at Beau Townsend. Oh, by the way, I love my car too! More

I set definate criteria for thr car I wanted, including color, accessories, and price range. Squire kept me informed of all vehicles meeting my requirements that appeared on the lot. I test drove three car color, accessories, and price range. Squire kept me informed of all vehicles meeting my requirements that appeared on the lot. I test drove three cars before finding the one that I purchased. We worked out an acceptable deal, and I took the MKZ home with me. I appreciate all of Squire's efforts to find the right car for me! More

I had a great experience buying my pre-owned Ford Escape! Tim Peffley really made me feel comfortable and valued as a customer. Jamie Spencer really made the process transparent and "user friendly". I lov Tim Peffley really made me feel comfortable and valued as a customer. Jamie Spencer really made the process transparent and "user friendly". I love my new car! More

Thank you so much, Cindy! You made buying a new car a pleasant experience. Very knowledgeable and friendly. I appreciate the time and attention you gave to helping me find my new car. pleasant experience. Very knowledgeable and friendly. I appreciate the time and attention you gave to helping me find my new car. More