Beau Townsend Ford

Would not recommend at all! Dishonest! Problem #1-The price on the truck we were looking at on the lot showed that it had been reduced however on-line the price listed was the reduced price. The sales p price on the truck we were looking at on the lot showed that it had been reduced however on-line the price listed was the reduced price. The sales person said that they would not go any lower because it was the sales price but on-pine that was the asking price and not a "sale" price. Problem #2-They advertise that they will beat any trade in offer-NOT TRUE!! When we asked our salesperson about the trade in offer they had given us and why it was not more than the other FORD dealership we had been he just stated he doesn't write the ad's, and gave no further explanation. Problem #3-Just pure arrogance! Would NEVER step foot on this lot again! More

Our Salesman was Justin Jacobs. He is outstanding. He explained everything we needed to know about the new vehicle. And always ask if we had any questions before he would move on to explain something e explained everything we needed to know about the new vehicle. And always ask if we had any questions before he would move on to explain something else. He is very personable, polite and really knows his stuff. This is the second vehicle we have bought from Justin and the third from Beau Townsend. We are a very satisfied customer and would definately recommend this dealership to anyone. Thanks Justin for all of your help!!! More

I gave a good rating because of the overall experience I had which was good. The car buying process was fast and I was pleased. had which was good. The car buying process was fast and I was pleased. More

Beau Townsend Ford is committed to making their customers happy. They are always willing to help with anything they can and will go the extra mile that is rarely since these days. They stand behind their p happy. They are always willing to help with anything they can and will go the extra mile that is rarely since these days. They stand behind their product and want you to return as their customer. They are fair, friendly and customer satisfaction is important to them. More

I was first greeted by Joshua Otstot who didn't seem very anxious to sell a car. I came back the next day and Joe Petty was more anxious. The rest of the staff I dealt with that second day was great. I re anxious to sell a car. I came back the next day and Joe Petty was more anxious. The rest of the staff I dealt with that second day was great. I really appreciated Justin showing us the technology aspects of the car. More

Every interaction with your dealership has been a great experience. Mark has the patience of a saint. From your website, I narrowed my choice down to 12 cars. Then I left my list at the office. He took me experience. Mark has the patience of a saint. From your website, I narrowed my choice down to 12 cars. Then I left my list at the office. He took me thru each version the S-SE-SEL and Sport until I narrowed it down to 3. Test drove the likely candidate, and then changed my mind again. He made me feel as though my purchase was all that mattered, and no matter how long it took, we would get thru it. He didn't try to pressure me into one or the other, he really listened to what what important to me. The end result is that I have a car I absolutely love. I bought a used car from him about a year ago, so I have also dealt with your service department. I must add that they have the same high standard of customer service. Everyone, even the finance department, was outstanding. Any employee I passed, always smiled and spoke, and made sure I was being helped. I would recommend (and I already have) to anyone and everyone. I always say that your entire dealership is *exceptional*. I'll be back to buy again, I can say that with certainty. More

The sales associate I worked with was very knowledgeable of the product and was good at explaining all of the benefits. Jeff was very friendly and quick to answer all my questions. He also took the time aft of the product and was good at explaining all of the benefits. Jeff was very friendly and quick to answer all my questions. He also took the time after we were done with the paperwork to go over the entire truck and explain everything. More

THE PEOPLE OF BEAU TOWNSEND TOOK THE TIME TO EXPLORE SEVERAL DIFFERENT SCENARIO'S, EXPLORING THE COSTS, FINANCING RATES, PAYMENTS OF DIFFERENT VEHICLES, MAKING SURE I UNDERSTOOD ALL THE DETAILS, AND DI SEVERAL DIFFERENT SCENARIO'S, EXPLORING THE COSTS, FINANCING RATES, PAYMENTS OF DIFFERENT VEHICLES, MAKING SURE I UNDERSTOOD ALL THE DETAILS, AND DIALING IN THE FOCUS ON THE BEST CIRCUMSTANCES FOR ME NOW, AND ALSO PROJECTING DOWN THE ROAD TO INSURE I HAD A VEHICLE THAT I COULD NOT JUST LIVE WITH, BUT BE VERY HAPPY OWNING. WHAT A TEAM OF PROFESSIONALS! BEAU TOWNSEND TRULY KNOWS HOW TO MAKE A PERSON, A CUSTOMER FOR LIFE! More

We were greeted upon entering Beau Townsend Ford immediately. My husband had e-mailed the dealership earlier and had gotten a response from a representative. That salesman was called away, so we d immediately. My husband had e-mailed the dealership earlier and had gotten a response from a representative. That salesman was called away, so we dealt with Johnny. After returning from a test-drive, Johnny went over the sales information with us. He was friendly, but not high pressuring. He went over pricing,trade-in,car functions with us...he even put my phone in the sync. system. Kevin Berger went over the financing and warranty information. He,too, was friendly and non-pressuring. We were treated with respect and friendliness by others as we waited for the car to be readied for our car to be ready to bring home. They wanted to make sure that we had been helped. The price was good and they gave us an additional $1000 on the trade-in from the original offer. We were treated well; we do have a 2012 red Ford Escape sitting in our driveway. Thank you. Helen Miller More

Very pleasant experience. Mike was very informative about details of the car. I wish we could have gotten it a little cheaper, but I am very happy with it. about details of the car. I wish we could have gotten it a little cheaper, but I am very happy with it. More