Beau Townsend Ford

Took my vehicle in for warranty work that I thought was only going to take 1-2 days. Turns out they had a mechanic shortage and somehow ended up replacing the water pump which I had took the vehicle to the only going to take 1-2 days. Turns out they had a mechanic shortage and somehow ended up replacing the water pump which I had took the vehicle to them over a year ago for them to replace and they had told me it was fine. They have us a rental after a week of my car being in there shop. We had a family emergency and had to take the vehicle out of state and got a text when we came back that they needed to switch us into a different rental which was totally fine. 3 weeks after having the 2nd rental and a month of them having my car I had to call them for an update on my vehicle because I wasn’t getting text message updates anymore. They then informed me we owed them $1,185.00 for a crack in the windshield of the first vehicle which they hadn’t even properly inspected before they put us in it to begin with as it smelled horrible of marijuana and had the previous customers mail all over it. I spoke to the service manager and she was just as useless as the service advisor Katelyn and stated they would not give me my personal vehicle back until the windshield damage was paid for and proceeded to tell me they did not have any kind of payment plan or anything that could be done. My husband had worked the dealership life he knows there insurance picks up these things and they just pocketed our money. They then gave my husband an application once they say he was a mechanic. After this experience that was an easy no for him. If they treat the customers this bad I can only imagine how they treat there employees. More

I waited over 2 hours before anyone came and told me anything about repair . They thought I had taken the shuttle home but had not. I was there 4 hours and still left with my audio not working. Had to anything about repair . They thought I had taken the shuttle home but had not. I was there 4 hours and still left with my audio not working. Had to order a part. Lots of people working but not very good at communicating More

Dealership was great, most impressed with Brant Kindred, he was kind, respectful and very professional. Left very impressed and satisfied with our experience. We have worked with many salespeople over the y he was kind, respectful and very professional. Left very impressed and satisfied with our experience. We have worked with many salespeople over the years and Brant has definitely reset the bar. We will return to Beau Townsend for our future auto needs. More

Very good service from start to finish. Picked up and delivered car. Accomplished all service in estimated time. Very pleased with the service. Picked up and delivered car. Accomplished all service in estimated time. Very pleased with the service. More

Technology was on time for service to be performed. The service person did great job b The service person did great job b More

Tyler made the process easy, fast and enjoyable. We love our new car. It is so nice! We love our new car. It is so nice! More

So glad for the service at Beau Townsend. They picked up my car, diagnosed the problem, fixed it and returned a nice clean car. They have always done a great job on my car over the last 12 ye They picked up my car, diagnosed the problem, fixed it and returned a nice clean car. They have always done a great job on my car over the last 12 years! More

Justin and Brett were amazing and I would recommend all my friends and family to go there my friends and family to go there More

We were on a trip and the service manager worked me into the schedule for repairs. the schedule for repairs. More

Johnny Gibson, what an asset to your dealership. I always look forward to see him when we are getting car service. Austin that technician who came out to work on our truck was amazing too. Very pers I always look forward to see him when we are getting car service. Austin that technician who came out to work on our truck was amazing too. Very personal on time gave good advice. Kudos to both of them! More