Beaver Toyota of Cumming - Service Center

I waited over 4 hours, close to 5, for my car to get tires rotated and oil changed. I had 11:30 appointment and didn’t leave I until around 4 pm. Need to improve that. Also price quotes are high so I de tires rotated and oil changed. I had 11:30 appointment and didn’t leave I until around 4 pm. Need to improve that. Also price quotes are high so I deny service for things identified and take it elsewhere More

very personable and professional. Luis was very accommodating to my car's needs and worked with me. Luis was very accommodating to my car's needs and worked with me. More

Christina was great and informative from the time I got there until i left. Thanks there until i left. Thanks More

My trips for regular maintenance on my car are always great. I recently had Hunter as my service advisor and he was top tier. He was kind, knowledgeable and help me get an awesome deal on service. He mad great. I recently had Hunter as my service advisor and he was top tier. He was kind, knowledgeable and help me get an awesome deal on service. He made me feel like I was a friend that he was rendering service to. More

Trips for regular maintenance on our Camry are always great. Thank you for making it easy. great. Thank you for making it easy. More

The voice command feature on our 2025 Toyota Camry was not responding. The message displayed was "Network busy. Please try again later." There were also messages asking for our PIN. In all the hustl not responding. The message displayed was "Network busy. Please try again later." There were also messages asking for our PIN. In all the hustle and bustle of buying the car (Nov. 15 2024) we didn't remember getting/creating a PIN to get my wife's smart phone connected to the car. We did create the Toyota account and password. Anyway, Joseph Torres was able to help us re-set the PIN and we're back in business. And, yes, we have the PIN written down for future reference! We still don't know what would have caused the PIN hiccup. Anyway, we're good to go. Joseph Torres answered all of our questions and was very friendly. It probably took him less than 10 minutes to get us squared away!!! More

Even thought the oil changes are a free service if you purchased a vehicle there, and even though you have an appointment for this service, it still consistently takes over 3+ hrs to get it done. The last purchased a vehicle there, and even though you have an appointment for this service, it still consistently takes over 3+ hrs to get it done. The last time I was there I spent over FOUR hours just waiting on an oil change that I had an appt for. It already takes me over an hour to get there and I don’t want to wait that long for an oil change! More

Outstanding people. Culture driven company. My service advisor and female housekeeper were also great; just don't know names. Culture driven company. My service advisor and female housekeeper were also great; just don't know names. More

Christine was great. I hate doing surveys because they tell you how many words you must use I hate doing surveys because they tell you how many words you must use More

We usually have a great visit. But this visit they started on my car late after being told it really ready by noon and then I got a call. I’ll be ready by the end of the day and th But this visit they started on my car late after being told it really ready by noon and then I got a call. I’ll be ready by the end of the day and then the next day and then the end of the day again, there was miscommunication on where my car was supposed to go after getting tires replaced. And then it was very obvious that the interior detail was rushed just to get it back to me. Windows weren’t fully cleaned in the back. The seats weren’t deep cleaned at all. It was a very poor job. I would rather than have told me it would be back tomorrow and leave it at that and then try to rush to get it done. The headliner wasn’t done, which is part of the interior detail. Overall, not a great experience this time. The only positive was our host. He is phenomenal And was really apologetic that service had messed up. More