Beaver Toyota of Cumming - Service Center

Awesome staff. So friendly and great! I always have my daughter and the play area is awesome. However it has taken them 3 hrs to do an oil change in my car the past So friendly and great! I always have my daughter and the play area is awesome. However it has taken them 3 hrs to do an oil change in my car the past 3 times I’ve brought it in. More

Sells Depeartment Amazing ! !!, service department not so Great !!,look first I Have a guy, Poole I guess , that told me that he and his technician decided to put another car in !!, service department not so Great !!,look first I Have a guy, Poole I guess , that told me that he and his technician decided to put another car in the scanner before mine , while I was deciding 🤔? Maybe at the most took me 2 minutes to say yes I don’t think Honestly that I have another option at that moment and he started arguing with me ?, I’m in the costumer service department and that is the last thing you are supposed to do with your Guess with the people who pays your salary , so It was Friday the 16th and I was supposed to drop the rental , I didn’t go Friday already angry with the treatment, so on Saturday I called the dealer explaining the situation and Carla I guess was the only one professional and told me I’m going to tell my manager , and he’ll call you in 15 minutes , he called me saying the car is ready , so I went on Saturday my car was delivered and around 4:00 pm I got a called from the manager saying that I took the key , and yes They put the 2 keys inside the truck , so He ask me to return it I said I can’t I’m at work but you can send someone to get the key , I work in Brookhaven, then he said when would you. E able to return the key and I said maybe Monday , I work Inlive an hour away from the dealer so the fact I have to go takes me 2 hours at least depending on traffic , I didn’t go on Monday I went on Wednesday when is my day off I got there at 11:30 my car had a noise that obviously I have to take it to see what was going on???, so they ask me do you have an appointment I said no but I’m returning the key that you put in my truck by mistake , , the manager Brooks I guess didn’t even show up to thank me for bringing up the key ?, I asked David I’m here I live an hour away and I’m wondering if you can do the service on my car ? He responded yes we’ll do it for very professional as well, so He took me with Jordan , and Jordan was nice & polite , and he told me at least it’s going to take 4 hours , so it was 11:40 when he told me this , then around 4:10 Pm 4 &1/2 hours after I went to ask, what was going on???, and He look at the pc , and told me, that they did the service , but they hadn’t look at the problem with the noise ?????, so long story short it seems that the truck still has some noise , I’ll test it tonite bc yesterday I just played music and I forgot about it , they performed the maintenance service but not even a wash ??? Not even resolve the problem for what it seems?, I lost a complete day , I spend money in gas and my problem wasn’t completely solved , I have to comeback on Tuesday , guys you REPRESENT THE MOST IMPORTANT CAR MAKER COMPANY PLEASE ACT LIKE YOU WORK FOR IT , not alike you work for X company , I do t want to complain but I really had a bad service , Jordan and the technicians have a misunderstanding and It can happened but don’t make this a habit , Thank so if I go on Tuesday I’m expecting that you at least wash my car properly and fill up my tank , Have a great day More

i've been using the service department for about 7 years. Easy to schedule, service folks keep me informed during the entire process. Easy to schedule, service folks keep me informed during the entire process. More

Everything at the dealership was great. The service department was quick to check in my vehicle, do the initial check, and give me an estimated time of wait. The lounge to wait is very spac The service department was quick to check in my vehicle, do the initial check, and give me an estimated time of wait. The lounge to wait is very spacious and clean. There is free coffee and tables to work on stuff or chairs to sit and relax. I got an update on my vehicle during the technician check. Overall great experience. They got me out sooner than they anticipated. More

Great facility and service is super. Everything is explained throughly and I was let informed about the service progress. Everything is explained throughly and I was let informed about the service progress. More

Long wait at check in, 2 hours until I was told what was needed for my vehicle, I was there for regular oil change. Then just over 1 1/2 hours for an oil change, filters change & brake flush. needed for my vehicle, I was there for regular oil change. Then just over 1 1/2 hours for an oil change, filters change & brake flush. More

My oil change was fine. The problem with the connection of my phone to my screen is still a problem. I lost connection 5 times in a 20 minute period after leaving the deal The problem with the connection of my phone to my screen is still a problem. I lost connection 5 times in a 20 minute period after leaving the dealership. More

I had an appointment at 1 o’clock. I left the dealership at 4:50. I was told by the service man it would take about one hour and an half.. All they did was rotate my tires, install ai I left the dealership at 4:50. I was told by the service man it would take about one hour and an half.. All they did was rotate my tires, install air filter and top off fluids. I was never updated by my service man until after being there 2 1/2 hours I went and asked what was going on. Then after 30 more minutes,he insisted that I needed this cabin air filter which I don’t think I did but in order to get them to finish up, I just said yes. Very bad experience. I still don’t know what the problem was. A lady finally came around and asked me if I needed an update. When she saw how long I had been there, she got everybody hopping and finally got me my car.. i’m not sure if this was the service man’s problem or the garages problem. But it was definitely not a good experience. More

Dealership great. Employees friendly. Highly recommend. The only complaint is the 2 1/2 hr wait I had for an oil change after making an appt. No one has time to wait Employees friendly. Highly recommend. The only complaint is the 2 1/2 hr wait I had for an oil change after making an appt. No one has time to wait that long on the weekend after driving one hour just to get to this location. More

I honestly want to say thank you to the entire team. The experience start from the moment you are greeted by the wonderful ladies at the front counter and from there it was just amazing after that. Than The experience start from the moment you are greeted by the wonderful ladies at the front counter and from there it was just amazing after that. Thank you for the exemplary customer service. More