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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
453 Reviews
Call Service Center (281) 469-5222

453 Reviews of Beck & Masten Buick GMC - Service Center

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May 01, 2024

Very punctual service & friendly employees. The Justin’s make me feel important with a personal touch More

by Diana Unruh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cardinale & Justin Uriarte
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May 03, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Justin provided punctual and friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 28, 2024

My salesman Trey finance Manny didnt hold up To what they told me they do More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin I, Georgia Aplon, Georgia Aplon
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Apr 30, 2024 -

Beck & Masten Buick GMC North responded

I apologize for the delay in responding and appreciate you bringing this to my attention. I'm sorry to hear that your experience with Trey in sales and Manny in finance didn’t meet your expectations. I’d like the opportunity to address this and earn your business. Please contact me directly so we can work to resolve this. I look forward to speaking with you. Andrew Martinez General Sale Manager andrewmartinez2@group1auto.com

April 26, 2024

The agents are friendly, and helpful, and courteous every time that I have been there! More

by Lotion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
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Apr 28, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had friendly, helpful, and courteous experiences! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Karla the service advisor was amazing! ! So sweet and helpful! Everything a smooth and simple process. More

by ash_saavedra30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karla
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Apr 28, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Karla provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Overall the dealership isn’t bad but the two main advisors in service are always welcoming and professional are Itaty and George. More

by Aegnlz27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty Esquivel
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Itaty and George provided welcoming and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Naz has always taken care of my car & my concerns! ! Very courteous!! I’ll always ask for him . More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naz
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Apr 27, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Naz provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 23, 2024

Good sales people, very good service department. Advisors are knowledgeable and efficient. Itaty is my advisor and is excellent. More

by jmaugust2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty. Is excellent. , Georgia Aplon
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Apr 25, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

Courteous and knowledgeable staff. Always explain issues in terms a laymen can understand. Never try to push you into spending money your not ready to spend. More

by rusty.collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade
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Apr 24, 2024 -

Beck & Masten Buick GMC North responded

It's great to hear that you appreciate our courteous and knowledgeable staff who take the time to explain issues clearly and never push you into unnecessary expenses. Providing transparent and respectful service is important to us, and we're glad to know that it aligns with your expectations. Thank you for choosing us!

April 21, 2024

This service department use to be good with Great follow up. They also had great customer service. I have been having a check engine light com on for a long time now. All I got from JC was lies. He prom More

by Wes Arceneaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KC, Keondre,
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Apr 23, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 15, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your recent experience was ntyhing but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Deanna Fuimaono Service Manager dfuimaono@Group1Auto.com

April 16, 2024

On time service, friendly service technicians. Thorough inspections and completely satisfied with the completed work. More

by ralphalvarez22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Tech Keandre Ollisonn, Georgia Aplon, Georgia Aplon
Report | Print
Apr 18, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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