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Beck & Masten Buick GMC - Service Center

Houston, TX

3.9
453 Reviews
Call Service Center (281) 469-5222

453 Reviews of Beck & Masten Buick GMC - Service Center

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April 15, 2024

Excellent form of communication with the client and information provided easy to understand. Good customer service. More

by Nick Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon, Georgia Aplon
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Apr 17, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 11, 2024

Service was good, the staff was nice. I appreciate the thorough inspection of my vehicle to let me know everything that was wrong with my vehicle. I appreciate the quick response from the More

by ginger11582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Itaty, Cameron and other staff members that worked closely were awesome
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Apr 12, 2024 -

Beck & Masten Buick GMC North responded

It's wonderful to hear about your positive experience with the service at the location you visited! From the thorough inspection to the quick response to your questions, we provided excellent care for your vehicle. The courtesy rides and convenient hours added to the overall positive experience. Thank you for recommending us, and we look forward to providing you with quality service in the future as well.

April 10, 2024

All your advisors are exceptional and have great customer service. Lee always makes sure things are completely top notch. More

by jpq2246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Valesquez
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Apr 12, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Lee provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

Horrible customer service, they just didn't seem to care. They didn't even bring my car up, they had me go look for it. I couldn't find it so they went and got my car and seemed very annoyed that they had to More

by Jennaroberts24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
Report | Print
Apr 11, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to my attention. I apologize that your vehicle was not brought out when it was ready. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Mike Hoeller General Manager mhoeller@Group1Auto.com

April 09, 2024

Took my truck in for repairs and requested an oil change as well. They usually wash my truck whenever take it in for service. Not only did they not wash it, they didn’t change the oil and left finger/hand p More

by Texanmike3459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sy’Quoia James
Report | Print
Apr 11, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this issue to my attention. I apologize for the inconvenience you experienced during your recent visit. It's disappointing to hear that the standard services, such as washing your truck and changing the oil, were not completed satisfactorily. I would like the opportunity to address your concerns and ensure that we regain your trust. Please reach out to me directly so we can discuss this matter further. I look forward to speaking with you and resolving this issue to your satisfaction. Joseph Pierce General Manager josephpierce@Group1Auto.com

April 09, 2024

This dealership was sold they tried to charge written contract on oil changes in contract. Even now they keep raising the price. They kept the name for the customers. This is a deciving practice. More

by suadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Apr 11, 2024 -

Beck & Masten Buick GMC North responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 05, 2024 -

Beck & Masten Buick GMC North responded

Thank you for bringing this matter to my attention. I apologize for the confusion regarding the changes in our dealership's ownership and the discrepancies in the contract for oil changes. I understand your concerns, and I am eager to address them and earn back your trust. Please contact me directly so we can discuss this further. I look forward to speaking with you and resolving this issue to your satisfaction. Joseph Pierce General Manager josephpierce@Group1Auto.com

April 09, 2024

JohnAngel We are always so pleased with the excellent Service that we receive from Beck & Masten. Thank you Syquoia for such pleasant a and professional Service with A Smile. More

by ANGELLEWIS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon, Georgia Aplon
Report | Print
Apr 11, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Syquoia provided pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 09, 2024

Always dependable and thorough. I have trust In their service department and will not take my truck elsewhere when in Houston. More

by gmclawhon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hayes
Report | Print
Apr 11, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a dependable and thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 08, 2024

Wonderful Service Department! Naz and Justin were excellent in our last service for our Sierra truck! April 2024 More

by deggers9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naz, Justin and Lee all 5 stars
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Apr 09, 2024 -

Beck & Masten Buick GMC North responded

It's fantastic to hear that you had a great experience and that Naz and Justin provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 06, 2024

Everything was so good I like service there and will bring back for any service More

by Junior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Georgia Aplon, Georgia Aplon
Report | Print
Apr 09, 2024 -

Beck & Masten Buick GMC North responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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