Beck & Masten Buick GMC - Service Center

Demontrond Buick canNOT fix/ Beck & Masten CAN Service department way more educated and willing to help, they fixed all of Demontrond Buicks errors. More courteous as well. Take vehicle to them an Service department way more educated and willing to help, they fixed all of Demontrond Buicks errors. More courteous as well. Take vehicle to them and they find issue and fix asap. Hands down better dealership More

Fuel assembly repair JR kept great communication throughout the entire process and ensured my vehicle would be repaired in a timely manner. His honesty through the entire JR kept great communication throughout the entire process and ensured my vehicle would be repaired in a timely manner. His honesty through the entire process is rare in the automotive industry. I was visiting from San Antonio and was out of work for a few days because of the vehicle being in the shop. He actually beat not only my expectations but also the eta he had given me. I would definitely recommend using Beck & Masten North for repairs. More

Working Overtime My wife and I got a flat tire on the way home tonight. We just needed the correct size tire iron to take off the lug nuts. So we called the closest de My wife and I got a flat tire on the way home tonight. We just needed the correct size tire iron to take off the lug nuts. So we called the closest dealership which was Beck and Masten. My wife made a desperate call to their service department where she talked to Sierra. I was outside the car trying to get the last 3 lug nuts off. I guess Sierra had my wife on hold but my wife felt as if it was going to be a dead end, but waited on hold anyways. Sierra had my wife on hold because she was running around trying to find someone to send out to come and help us. All of the sudden, another B&M employee, Justin, pulled up. Long story short Justin and I tried several times to get the remaining 3 lug nuts off but couldn't get the right size without stripping the lugs. Justin went back to their shop THREE TIMES for us in attempt to get the correct size. As we were finishing up Sierra showed up to make sure we had been taken care of. It was incredible to see complete strangers drop what they are doing to go help some strangers. Strangers that had never bought or serviced a vehicle at Beck and Masten. I think that changed tonight because if they work like this off site, I can only imagine how well they operate on site. They had the mentality: "If that was your stranded daughter out there, what would you do" type attitude and it was awesome. I am an Iraq veteran. I got shot in the arm in 2008 by a sniper. It is people and occurrences like this make me feel like I caught that bullet for a reason. I am confident that Beck and Masten gained a future faithful customer because of their selfless actions we witnessed tonight. Thanks Beck and Masten. And a special thanks to Sierra and Justin. SIDENOTE: 6 out of 5 stars!!! More

ripped off again ! we spent $4000 and our vehicle still was not repaired and now were at an independent auto repair shop getting it fixed correctly. They fixed around th we spent $4000 and our vehicle still was not repaired and now were at an independent auto repair shop getting it fixed correctly. They fixed around the issue, not the issue More

Service Department I purchased my Enclave at this dealership (AVERAGE). I use to take my car for oil change and wait for it, but when I needed to leave my car for exten I purchased my Enclave at this dealership (AVERAGE). I use to take my car for oil change and wait for it, but when I needed to leave my car for extensive work, the 1st time, they informed me that they did not have a loaner car. I would have to place my name on a list, and it would be 2-3 wks. NEVER CALLED . 2nd time I called Dec 14 2015 they gave me the same story, again same story. Here we are March 2nd 2016 NEVER CALLED. IF YOU EXPECT EXTENSIVE SERVICE ON YOUR VEHICLE THIS DEARERSHIP IS NOT THE PLACE TO BUY YOUR CAR More

Terrible service center I have bought several cars here since 2006 and being taking them to get service but it seems like service just gets worse and now that they remodeled I have bought several cars here since 2006 and being taking them to get service but it seems like service just gets worse and now that they remodeled it got worse service advisers think they're not suppose to do anything but just sit there and play with their computers every time I take my truck to get service I walk in and all they do is just sit there or maybe it's just me or ? I took my truck in to have a cluster board replace Back in January 21,2016 they couldn't get the right cluster board for about 3 weeks now they installed the right one but the miles don't match up cause the service adviser wrote the ticket with the miles when I took it in on January 21 so now the miles are off like 700 miles but they say it's ok I thought that was illegal,I think I get discriminated cause my truck is old it's a 2006 GMC Sierra ,I was thinking about buying a new GMC once I finish paying my GMC Terrain in a few months but if I'm going to keep getting this lousy service I'll just go to another dealer I try talking to mr Trevino but he tells the service adviser to call me probably thinks he's better than me More

Service department Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as w Steve Sherman is the top of the line service Man! Always eager to help, always calls to inform me of what's being done & the cost ahead of time as well of approximate time of repair .. He's such asset to the business . Then met the young Robbie Beck outstanding young man with excellent customer service skills . More

Dealer Unable To Repair My Vehicle I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently instal I own a 1999 Chevrolet Silverado LS Ext Cab 5.3 2x4, I took this vehicle in to Beck to have the vehicle inspected, a new main computer recently installed needed reprogramming, to have the body control computer reprogrammed, to have Beck service department install the A/C Temperature Actuator I was having trouble installing because the Body Control Module was not programmed, I also requested Beck service department to find and fix two short problems in the interior lights circuits and a circuit box on the floor board next to the drivers feet had 3 relays that keeps getting hot, next I asked the service department to evac my entire A/C system since everything was new it need to be vacuumed out, the correct amount of oil added along with the correct amount of Freon, on two different service occasions I asked Beck service department to find and fix the entire list of problems Beck service department had my truck for right at two weeks and the only work completed was the state inspection and the two recall issues on my truck, none of the work I requested Beck to do was done on either trip to the service department, when I asked what was the reason why my truck was still not fixed, I even email my service clerk to explain to her the importance of programming the Body Control Module, show how without the body Control module being properly programmed it will cause most of the electrical issues I was having with my truck, I was told by the service lady that wrote up my truck that the shop manager I think was afraid to work on my truck because I had to many electrical issues, be reminded now I only had the two electrical issues, I took my truck less than two miles from Beck and Masten and the shop owner called the same day and told me what was causing the electrical issues and that the truck would be ready for pickup the next morning, I went and got my truck today 6/30/2015, all issues have been repaired, the A/c works like new. if Beck would have listened to my complains a little closer Beck would have been able to repair my truck with not problems, now weather Beck has trained electrical techs on duty it seems they don't to me it seems that beck is only looking to work on simple issues and make that quick buck and to xxxx with the hard work, I will never ever visit Beck and Masten ever again. More

Outstanding service department! Eric is always the best service professional I could ask for! He listens to my issues (if any), always courteous and always goes out of his way to be Eric is always the best service professional I could ask for! He listens to my issues (if any), always courteous and always goes out of his way to be sure I am satisfied with my visit. This visit was only for an oil change and a check of the seat belt return mechanism, but all went smoothly! Thanks Beck and Masten for an outstanding service department! More