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Beck & Masten Buick GMC South - Service Center
Houston, TX
1,697 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,697 Reviews of Beck & Masten Buick GMC South - Service Center
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Verified Customer
January 14, 2021
My experience at the dealership is always pleasant. The staff takes great pride in ensuring my needs are met and they're extremely polite and professional. staff takes great pride in ensuring my needs are met and they're extremely polite and professional. More
by BDWALKER2011
Employees Worked With
Other Employees :
Rosie Hernandez, Manny Escalon, Elyza Sanchez, Nora Torres
January 14, 2021
Oh, my goodness, where to start. We took our Enclave back to service on Monday December 28. 2020, 5 days after having had previous service that in and of itself took forever to repair. Got a call Monday back to service on Monday December 28. 2020, 5 days after having had previous service that in and of itself took forever to repair. Got a call Monday evening that the Enclave was not looked at, so we were given a loaner. Surprised because when we had a brake issue they were looking at for a second time, they made us schedule an appointment a month in advance to get a loaner. We heard back on Saturday January 2, 2021 that the issue was a bad battery. There was absolutely no sense of urgency in getting our car repaired or helping us resolve the issue. On January 4th, the service advisor informed us that management said to take the vehicle back to the dealership we bought it from. But what if we had bought our car out of state or in another town in Texas, would that have still been his answer? We requested that the manager call us based on this response. Since we did not get a call back from the manager, we assumed that the vehicle was being serviced (good customer service), but this was not the case. We never got a call or spoke to the manager through this whole ordeal. On January 6th, when we requested an update on our vehicle, the service adviser again told us we needed to take it back to original place of purchase because they refused to service the vehicle. After a week and 3 days, we picked up the unrepaired vehicle and drove it to the dealership down the freeway. It was repaired and back to us in less than two hours. They kept our car for a week and 4 days for a less than 2-hour repair! Absolutely unacceptable! More
by Enclave2018
January 14, 2021
Tech over tighten drain plug! There is no reason for me to me to double wreck a drain plug. And I had a lifter fail so I had to remove the drain plug. It’s kind of funny that it failed the same day I got m to me to double wreck a drain plug. And I had a lifter fail so I had to remove the drain plug. It’s kind of funny that it failed the same day I got my oil change. And I would only recommend somethings not all More
by josephdegen
Employees Worked With
Other Employees :
Rosie Hernandez, Gaby Cano, Deanna Andrews, Gina Saez
January 14, 2021
Frany Zepeda is the best customer service representative Beck and MASTEN has! She is ALWAYS so willing and knowledgeable of any service your vehicle needs! Beck and MASTEN has! She is ALWAYS so willing and knowledgeable of any service your vehicle needs! More
by Mrs. S. Marroquín
Employees Worked With
January 14, 2021
The good thing about this dealership is they are family oriented they take care of their customers really well Manny follows through on any problems of your vehicles and gets it through service promptly. F oriented they take care of their customers really well Manny follows through on any problems of your vehicles and gets it through service promptly. Franny and service is really great too. Frank helps get the deal done also Ena is the best Sales person that I have ever had. More
by B.CARPANTER55
January 13, 2021
Manny and his service team, especially Gina, were incredibly helpful! They made sure to fix the problems with my sensors that were accidentally damaged during the repairs. incredibly helpful! They made sure to fix the problems with my sensors that were accidentally damaged during the repairs. More
by mmanntx
Employees Worked With
Gina, Manny Escalon
January 13, 2021
Beck and Masten South service is the best! The family owned and operated moto truly shows, the atmosphere & great customer service continues each & every time! Very satisfied owned and operated moto truly shows, the atmosphere & great customer service continues each & every time! Very satisfied More
by Anonymous
Employees Worked With
Gaby
January 13, 2021
The service is realy good and the employees are really polite and helpful. The service department is quick and the waiting rooms are comfortable, and good fresh coffee. polite and helpful. The service department is quick and the waiting rooms are comfortable, and good fresh coffee. More
by Juventino Jurez
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
January 13, 2021
I was disappointed that I had a 8:20 am appt (oil change) and I was there for almost 3 hrs. I paid the same if I had gone to NTB n was out in 30/40 minutes. No social distancing n people sitting in there wi and I was there for almost 3 hrs. I paid the same if I had gone to NTB n was out in 30/40 minutes. No social distancing n people sitting in there with no masks on. More
by evalrodriguez
Employees Worked With
Nora Torres
