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Beck & Masten Buick GMC South - Service Center

Houston, TX

4.3
1,705 Reviews

1,705 Reviews of Beck & Masten Buick GMC South - Service Center

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September 09, 2022

Great service in a timely manner. Personable staff. Pointed out near future services that needed to be considered More

by ALAN.CEGIELSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nolden
Sep 12, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 08, 2022

People were polite and welcoming. I had to drop off my vehicle and return later, and they sent a link to watch the progress. I loved the idea of this feature, however, it was not work More

by aliv_gonzales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
Sep 09, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your honest feedback about your recent experience with us. We understand your concerns and we hope to do better next time. Please give us a call if you would like to further discuss your visit so we can continue moving forward in a positive direction. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 06, 2022

The representative was very attentive, knowledgeable and friendly. It was one of my most pleasant service experiences. More

by vamarquez01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager of Oil Change Service
Sep 08, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2022

Great job. Excellent service rendered by David. He explained all need services for my car. More

by OPHIAKEMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 08, 2022 -

Beck & Masten Buick GMC South responded

Hi OPHIAKEMP and thank you for your kind words. We are very happy to hear that David was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2022

Quick and precise. No wait. My session was started with uncertainty but the service was completed with ease. More

by ryanyurner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 08, 2022 -

Beck & Masten Buick GMC South responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2022

Great service. Awesome pricing. Great customer service. I will always bring my truck here for any service it needs. More

by Corey831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frany Zepeda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Beck & Masten Buick GMC South responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 03, 2022

Every time I go there they always exceed my expectations; thank you Daniel for taking care of my vehicle More

by dkhtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2022

The vehicle was delivered and it was serviced well. I was extremely satisfied. My salesman was excellent. More

by warobbjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Hill , Mohammed Qureshi
Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2022

Fantastic service, professional approach. Reminded me about important services beyond just my oil change. Thanks! More

by BEAH50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel, Rosie Hernandez, Gaby Cano
Sep 06, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2022

Great service! Gaby was friendly and knowledgeable! Originally it was going to take about 2 days to get to my vehicle but she managed to have tech check codes, upda More

by jdbrownjr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Andreu, Gaby Cano
Sep 02, 2022 -

jdbrownjr responded

Excellent service!

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