Beechmont Ford, Inc.

In late August beechmont ford "fixed" a recall on the toe link and we purchased and had them install 4 new tires on our Explorer. A month later during our scheduled oil change and tire rotation they convinc link and we purchased and had them install 4 new tires on our Explorer. A month later during our scheduled oil change and tire rotation they convinced my wife that the tires were wearing dangerously and she needed two new tires which we had just purchased at the time of the recall repair back in August. The manager denied the issue was related to the toe link and told my wife that this part of the car "isn't even related to how the tires wear". He convinced her that it was her falt since she didn't have the tires balanced by them at the time of installation. Fast forward to November, less than 4 months after the recall work and 1 months after the visit where we purchased 2 new tires, we scheduled the car for service due to the driver side rear tire was clearly leaning and making a dragging noise. We clearly stated that this has been an ongoing issue since the recall work back in August. On this visit the "tech" said there was nothing wrong with it and that it was still "in specs". Instead, he found the 3 other issues with the brake system and a seal that "may" be leaking and needs to be replaced and the noise was "probably" from a wheel bearing that "could be going bad" and we should have it replaced as soon as possible. My issue is that we had the car in for an issue with the rear driver side tire and the tech said there was nothing wrong there but here is a list of issues we found probably hoping they could con my wife into doing work that wasn't needed and not correcting the real issue that they caused. This time I went with my wife to hear for myself the explanation from the service department. After hearing the diagnosis from the secretary, I asked for the manager. I met with the manager and was told a pack of lies (he should be a used car salesman not a manager) trying to cover up what his tech and secretary tried to sell us as the issue and not their incompetency. After the manager tried to say the leaning tire was normal, then moved to blame the leaning tire and dragging noise on the front brakes, he finally realized I wasn't buying his lies he finally agreed to have a different tech look at the toe link and rear driver side tire. ....... That evening the secretary called me and stated it was finished and ready for pick up. She said, the second tech concluded, that "the toe link was in spec, but he adjusted it and made it MORE IN SPEC" (xxx does that mean) and that the tire is no longer leaning since he adjusted it. When my wife picked up the car, they told her it was fixed but we still had to pay the diagnostic fee since they had two techs look at it and that the issue of the leaning tire wasn't an issue because it was in "spec" even though after he "made it more in spec" it was fixed. They told my wife that the tire doesn't lean and the dragging noise is gone but they can't explain what caused the leaning tire and the noise, but they assured us that it wasn't because of the toe link that they installed and now re-adjusted. (I wish I went with her to see if they tried to lie to me or in their eyes was she just an easy target to discriminate against with their lies.) This manager straight up lies and manipulates customers into believing that they need to do work that isn't necessary or to cover up their shotty work. Because of their incompetence and lies to cover their shotty work we had to purchase new tires and return to them for service several times wasting our time and shop fees not to mention the unnecessary work they tried to con us into paying for. More

Lost faith in the service department. Zero communication. Simple recall and service, multi day stay with no communication. No plan to do business with their service department. Zero communication. Simple recall and service, multi day stay with no communication. No plan to do business with their service department. More

This dealership is nothing but awful. Their current labor rate is $165 for a Ford dealership?? Had an oil leak on my 2012 escape which I was told by my friend was coming from the oil pan, Their current labor rate is $165 for a Ford dealership?? Had an oil leak on my 2012 escape which I was told by my friend was coming from the oil pan, valve cover and timing cover..Charged me the hour of labor just to shine a flashlight for 10 minutes to tell me what I already knew then quoted me $2500 to fix everything. Mixed in a 1/2 quart of lucas oil stop leak on an oil change and haven't had a problem since. Their new models have so many issues which is why they cant sell anything, This dealership will run you dry. AVOID!! More

This dealership is my go too. I have bought several vehicles from them and was always a painless experience. Always treated like I was family. I have also used them to service I have bought several vehicles from them and was always a painless experience. Always treated like I was family. I have also used them to service my vehicles under warranty and maintenance. Great place More

Had a rough start when questioning a trade-in on an out of state purchase and was ready to give up on this dealership. However, the Sales Manager Danny reached out and wanted to change the experience. He of state purchase and was ready to give up on this dealership. However, the Sales Manager Danny reached out and wanted to change the experience. He did everything he could to make things work and was extremely thorough in his follow up so we ended up buying a vehicle from them. Would highly recommend and commend their efforts to change my experience from a negative to a super positive! More

Greg Kien was so helpful when buying my new 2023 Explorer. He takes the time to listen and review everything! This was the 4th car I've bought from Ford and I will only use Greg as my salesman. G Explorer. He takes the time to listen and review everything! This was the 4th car I've bought from Ford and I will only use Greg as my salesman. Great job! More

I had a good experience leasing and buying my truck from this dealership. I would recommend to others. this dealership. I would recommend to others. More

Nothing but good things to say about the dealership and salesman. They do everything they can to help you and take care of you. Thank you so much. salesman. They do everything they can to help you and take care of you. Thank you so much. More

Jason Scales (Ohio Pike sales) recommended. Familiar with relevant models and features. Answered detailed questions. Helped me understand option packages and get what I was looking for. Mel Familiar with relevant models and features. Answered detailed questions. Helped me understand option packages and get what I was looking for. Mellow, straight forward, no BS. More