Beechmont Ford, Inc.
Cincinnati, OH
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Took my Ford Edge to be serviced. I thought I’d surely get thorough service taking it to a Ford Service Ctr. Wrong!! I gave Robert a list of things to check and I saw him add them to I thought I’d surely get thorough service taking it to a Ford Service Ctr. Wrong!! I gave Robert a list of things to check and I saw him add them to the order, ie: tires, flapping noise, check engine light, front tire noise, wiper blades replaced. (Plus the reason the car was being serviced..low oil pressure) I guess 2 out of 6 isn’t bad! Noises remain, tires replaced 2 days later at tire discounters, check engine light remains on, I called David Godbey- GM three times left msg, no return call and I left 2 messages for Ryan Garrett Service Mgr and also no response. This first time customer will never return. It seems this dealership has plenty of business and isn’t interested in adding new business. It’s evident the GM lacks the desire and professionalism to provide excellent service to paying customers, and his Service Mgr is just as bad. “If your vehicle needs routine maintenance you can trust the experts at Beechmont Ford”. I sure would have appreciated the expert to at least check my concerns and report back what they found. I asked Robert, “what about all my other concerns?” He looked at the papers and not one thing was noted, so I guess we were to assume no issues were found. Beechmont Fords “experts” could have made a lot more money that day and provided this customer with the knowledge my vehicle was well maintained and safe to drive. However, I left with the same concerns and gave my business and money to another business. I would think if you’re going to advertise and claim you provide routine service maintenance and repairs, and the customers can trust the experts, I’d say it’s a good idea to actually do it!! Where’s the experts? Where’s the customer service? Where’s the maintenance and repairs? A big thank you to Robert. He was friendly, helpful and noted all my concerns. It’s a shame no one took the time to do anything about them! Never Again Beechmont Ford. If my concerns were not important to you, I guess my money and return business isn’t either. More
Recently purchased a 2020 Escape from Tim Davis, he was very helpful with my daughter purchasing her first car and very professional. Positive experience. very helpful with my daughter purchasing her first car and very professional. Positive experience. More
I bought a car here from Michael Davis. I wasn't sure what I was able to afford or if they had anything in my price range, but he listened to what I was needing and worked with me to find t I wasn't sure what I was able to afford or if they had anything in my price range, but he listened to what I was needing and worked with me to find the best car for my price range. Still love my Kia. Thank you, Michael! More
Had my Escape towed to Beechmont Ford with oil showing over a quart over filled. They said it was a water pump failure. I asked for old pump. 2 days after I picked it up checked oil level while gassing up over a quart over filled. They said it was a water pump failure. I asked for old pump. 2 days after I picked it up checked oil level while gassing up. Oil was still over filled n never received old pump. Immediately drove my car to the nearest Ford Dealership where it was checked out and yes the oil was still overfilled by at least a quart. Will never trust or take any other vehicle to Beechmont Ford as it seems like, as you can read above, they are not ever to be trusted. Have never been treated so poorly in the 40 years I have been driving as I was at Beechmont ford. More
I bought a new car here and after 65000 miles the engine and turbo both needed to be replaced. They said that's why warranties are only for 60000 miles. Don't buy a Ford, very poor quality. and turbo both needed to be replaced. They said that's why warranties are only for 60000 miles. Don't buy a Ford, very poor quality. More
They honored the price they quoted me even though it was well below the retail price of the car. My salesman got it done when he finally got me to drive the car. Great bunch, would give them a shot at my bu well below the retail price of the car. My salesman got it done when he finally got me to drive the car. Great bunch, would give them a shot at my business every time. More
Michael Mason is a great salesman very knowledgeable and honest and will do whatever he can to get you in a great car and will work with you as much as he can great guy and great dealership honest and will do whatever he can to get you in a great car and will work with you as much as he can great guy and great dealership More
I called Beechmont in search of an Escape that I could not find in or around Louisville. David Risher took my call. He was the consummate gentleman and asked that I give him a little time. To my absolute not find in or around Louisville. David Risher took my call. He was the consummate gentleman and asked that I give him a little time. To my absolute surprise David was back within 15 to 20 minutes with concrete options. That was Tuesday and I left the dealership on Friday with a brand new Escape. David has been wonderful to work with from start to finish. He displays the essence of service by seeing everything from the customer’s perspective. His team, including a young lady who helped with insurance options, a young man who dealt with financing and, finally, a young man who helped with the car’s tech issues, were all well trained and, like David, understand what it means to service a customer. More
We have used Beechmont Ford for years and worked with Greg Kien. Have always had a great experience. Greg has always been honest and very knowledgeable. Greg Kien. Have always had a great experience. Greg has always been honest and very knowledgeable. More