Beechmont Subaru

Consistently a good experience Recently I noticed something hanging down underneath the front of my Subaru Outback. Someone on the service desk told me that it was probably a very t Recently I noticed something hanging down underneath the front of my Subaru Outback. Someone on the service desk told me that it was probably a very trivial issue and I could just stop in whenever it was convenient. Last Tuesday I did just that, hoping someone would have time to deal with my unscheduled visit. Andrew took my car in immediately, made sure I was aware of the location of the waiting room, and returned in about 5 minutes to tell me the car was missing a few clips that held up a cover that kept dirt from getting into the engine. He had the clips in stock and made sure I knew the location of the waiting room and understood the price. Another ten minutes and he was back, telling me everything was fixed, and he presented me with a bill for $15, $5 per clip. I asked about a labor charge, and he said there was none; it had only taken them a few minutes. The whole visit was barely an interruption in my day, and I left assured that my car was safe and in good repair. Superior service is what I've always experienced here in the 20 years since my husband and I became a Subaru family. If my car ever wears out, I'll buy another Subaru, and I'll buy it from this dealership. More

Will Not Honor Warranties Bought a new Crosstrek with an extended warranty here, the dealer refuses to honor the warranty. Whether intentionally or accidentally (I'll let you d Bought a new Crosstrek with an extended warranty here, the dealer refuses to honor the warranty. Whether intentionally or accidentally (I'll let you decide) they never gave me the proper paperwork and allege I bought something else. They'd rather threaten me with court proceedings than honor something they sold with a smile. Go to Jeff Wyler, at least they won't lie. More

Phone scheduling Service dept is good. But trying to get through the call center to service center is a NIGHTMARE! Easier to schedule by walking in as you drive past o Service dept is good. But trying to get through the call center to service center is a NIGHTMARE! Easier to schedule by walking in as you drive past on another erand. More

John Splain has outstanding customer service, the most professional service advisor I have ever met, he listened to everything I had and gave me what I needed to be better informed about my product, highl professional service advisor I have ever met, he listened to everything I had and gave me what I needed to be better informed about my product, highly recommend see this gentleman More

Service department is great butSales Manager is an arrogant Service department is very helpful and have great people in their team. Jeff Washburn was able to help me and was very nice. Sales manager on the othe Service department is very helpful and have great people in their team. Jeff Washburn was able to help me and was very nice. Sales manager on the other side, what an arrogant impolite and not willing to make an effort. Getting up of his chair it’s even too much for him. Time to retire buddy! More

BAD BUISNESS My wife and I came in on Friday to look at a used Chrysler 300C that they have had on the lot, got with a salesman Connor, we drove car and sat with h My wife and I came in on Friday to look at a used Chrysler 300C that they have had on the lot, got with a salesman Connor, we drove car and sat with him for around 45 minutes to work a deal on this car. One thing that was of concern was they were trying to push there financing of the same institution that we bank with already, like they could strike a better deal than us on our own. The next day we checked with credit union all was good then we called Conor the salesman and informed him we were on our way, he replied great I will have the car pulled up and ready. We get a call from Conor 35 minutes into our trave there that a couple are looking at the car, we get there and a couple take the car out for test drive, a sale manager was now brought into this BAD business deal. He informed me that he was not aware of us being in the day before and told the salesman he should have placed a hold on it if we had told him we were on our way! The other couple bought the car and hopefully they got it for 1500 less than the sales price, but after the last 10 years and buying 3 other cars from them I would never recommend them or ever shop this store again. B. Moore More

Outstanding Service Department The service advisor, management and techs were outstanding. The service "team" that I worked with were Ryan Courtey (Service Advisor) and Brian Class The service advisor, management and techs were outstanding. The service "team" that I worked with were Ryan Courtey (Service Advisor) and Brian Class & John Kirker (mgt). They went to great lengths to provide the best overall service department experience possible, all the way from the loaner vehicle to the superb (multiple) services completed on my Forester. This was not my first time at Beechmont Subaru's service department, and each experience has been equally as good. More

Service Department The service advisor who handled my problem of inoperable window switch on driver arm rest and windshield washer spay dificulties was very professional The service advisor who handled my problem of inoperable window switch on driver arm rest and windshield washer spay dificulties was very professional and courteous. He I'd the problem immediately, fixed it and had me taken care of in less than an hour. Hisservice advisor number is 30902. More

I should have suspected ... I bought an older used car from this dealer in April and it has been in the shop now for almost 4 months. I know that the price they gave me was good, I bought an older used car from this dealer in April and it has been in the shop now for almost 4 months. I know that the price they gave me was good, but I didn't expect to have to put $1,000's into getting it into road worthy shape. I suggested taking it to my mechanic before buying it but they assured me it had been through their shop inspection and was fine. I guess a blown head gasket is normal in their world. Of course, they had me sign the document that stated I knew that I was buying the car "AS IS". Be very careful when you deal with this dealership. They treat you great and are very friendly, but their cars may not be all that they appear to be. More

18 month service call Our appointment was for 10 am. We were in and out within the specified time of one hour as mentioned by our service advisor,Mark Rothenbusch. Mark was Our appointment was for 10 am. We were in and out within the specified time of one hour as mentioned by our service advisor,Mark Rothenbusch. Mark was friendly and courteous. Also,love it that all the staff wear appropriate labeled clothing so you can tell who's who in the facility,in case of questions. Thanks Subaru! More