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Beechmont Volkswagen - Service Center

Cincinnati, OH

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89 Reviews

89 Reviews of Beechmont Volkswagen - Service Center

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July 10, 2014

Tami CC owner Customer service is the name of the game @Beechmont Volkswagon...from my phone call- Tammy Hartman stated remembered me from my visit in May to my arr More

by tamiccowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman
Jul 11, 2014 -

Beechmont Volkswagen responded

No...thank you! We appreciate these comments and you are spot on about Tammy. She has exceptional customer service skills and does have a very personal approach when it comes to her customers. I have seen countless reviews on Tammy and the fact she remembers her customer's name makes quite an impact with her clientele. Thank you again for your business. Dan Mercurio General Manager Beechmont Volkswagen

July 10, 2014

excellent service I had my Tiguan checked yesterday. Caleb Ervick listened to my concerns over my car problem and was able to help my car checked thoroughly in a prof More

by slrhee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Ervick, assistant service manager
Jul 11, 2014 -

Beechmont Volkswagen responded

We appreciate for feedback. We will be there for you if you need us in the future. Thank you for your business. Dan Mercurio General Manager Beechmont Volkswagen

July 08, 2014

Enjoyable morning Took son's car in for oil change and inspection. First time going to this VW dealer. Had poor experience at a different VW dealer. My entire experie More

by dvock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Ervick
Jul 11, 2014 -

Beechmont Volkswagen responded

Thank you for your comments. We will make every attempt to make your next visit even better. Dan Mercurio General Manager Beechmont Volkswagen

July 08, 2014

VW CC Tammy Hartman was the nicest most helpful sales person I have ever dealt with. I will make it a point to always come back to Beechmont VW because of T More

by Kzwiesler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman
Jul 11, 2014 -

Beechmont Volkswagen responded

We thank you for your feedback and look forward to your next visit. Dan Mercurio General Manager Beechmont Volkswagen

June 25, 2014

Excellent service Tammy Hartman is an excellent representative for VW Beechmont. One of the reasons we chose VW Beechmont was because of the excellent service both in t More

by SharonAKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman
Jun 26, 2014 -

Beechmont Volkswagen responded

Thank you for the great review of Tammy and our service department. We know that future business is driven from your experience with our service department. Thank you for allowing us to continue to handle your maintenance and repair needs. Dan Mercurio General Manager Beechmont Volkswagen

June 17, 2014

Tammy Hartman ROCKS! Tammy recognizes the inconvenience of a car needing service. She goes the extra mile to make certain her customer is inconvenienced as little as poss More

by ddurkee50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Helton, Tammy Hartman
Jun 20, 2014 -

Beechmont Volkswagen responded

Thank you very much for your feedback. Tammy and Clay are very appreciative of your complimentary words. Your assessment of how customers want to be treated aligns perfectly with our core values. Thank you again, Dan Mercurio General Manager Beechmont Volkswagen

June 12, 2014

Love Beechmont VW!! Tammy is always super nice and we have the best conversations while I wait for service. We bought our Passat TDI 2 years ago and we absolutely love it More

by lizniesz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman, Tammy Hartman
Jun 20, 2014 -

Beechmont Volkswagen responded

Great to see you are still enjoying your Passat so much and that Tammy is taking care of you. Thank you again for your continues business. Dan Mercurio General Manager Beechmont Volkswagen

June 10, 2014

Very pleased. I took our new Jetta for its new car service. We've had it for just 3 weeks. I had a very good experience. After determining that I had an appointmen More

by Steigvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman
Jun 12, 2014 -

Beechmont Volkswagen responded

Thank you for the detailed comments. I am glad you feel good about your choice in Beechmont VW. Dan Mercurio General Manager Beechmont Volkswagen

June 08, 2014

Very favorable experience I'll get the bad out of the way first: It took a long time and several tries to get thru by phone. Once that annoyance was over, nothing could have b More

by rtdunham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman
Jun 12, 2014 -

Beechmont Volkswagen responded

Thank you for the feedback. Sorry about the inconvenience of not getting to the calls. We appreciate your business. Tammy does a great job and her customers are typically very pleased with the service she provides. Thank you again, Dan Mercurio General Manager Beechmont Volkswagen

June 08, 2014

Great Service, Felt Comfortable! Tammy had excellent customer service and was very friendly! I had never been to Beechmont VW and she was very welcoming and showed me around the deale More

by laurenhaworth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammy Hartman
Jun 12, 2014 -

Beechmont Volkswagen responded

We appreciate the feedback. Tammy has been providing quality service to our customers for years and I am glad you had the opportunity to experience this as well. She does a very good job of explaining the steps along the way and it does make people comfortable when they know what to expect. Thank you again, Dan Mercurio General Manager Beechmont Volkswagen

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