Beechmont Volkswagen - Service Center

Excellent quality service and friendly staff I have taken my VW Touareg to this location since they opened for all routine maintenance and problems. Tammy is always extremely friendly and helpfu I have taken my VW Touareg to this location since they opened for all routine maintenance and problems. Tammy is always extremely friendly and helpful in explaining the problem and my options. She really makes me feel like she cares about me as a customer. All the repairs that I have have done on my Touareg have been right the first time, which is really important to me! I will continue to choose Beechmont VW because I trust that Tammy (and Matt) will provide the best diagnostics and expert service advice for me and my Touareg. More

You'll love Beechmont VW!! The folks at Beechmont VW are great to work with! The service dept is very accomodating and you will just love Tammy! I have been extremely satified The folks at Beechmont VW are great to work with! The service dept is very accomodating and you will just love Tammy! I have been extremely satified with the car and the service!! More

Best customer service I have ever received Tammy Hartman is an outstanding employee. She made making my appointment so easy by being very flexible. She is so friendly over the telephone and eve Tammy Hartman is an outstanding employee. She made making my appointment so easy by being very flexible. She is so friendly over the telephone and even friendlier when you meet her in person. I liked that she said my name when talking to me, it made me feel that she really does care and welcomed. I look forward to the next time I am bringing my car in. Thanks to Tammy for her great attitude, it makes a difference! More

Best Service Ever! I always feel my 16-year-old Volkswagen is in good hands when I take it to the Beechmont service center. Tammy, Matt, and all the service people go to I always feel my 16-year-old Volkswagen is in good hands when I take it to the Beechmont service center. Tammy, Matt, and all the service people go to great lengths to make sure I know about my car and its care. If something is due to wear out, I'm informed and can plan for service ahead of time. They are honest about it, and that's very important to me! If something major needs repair, they go to bat with my insurance company to get the best pricing. I've never had to take the car back to have it re-serviced for something they should have done. When it's fixed, it's fixed! More

I drive across town for these guys! Beechmont Volkswagen used to be Colerain Volkswagen--and was about 40 miles closer to my home! Still, I drive across town past two other VW dealers b Beechmont Volkswagen used to be Colerain Volkswagen--and was about 40 miles closer to my home! Still, I drive across town past two other VW dealers because these folks have always taken care of me. Tammy Hartman always makes sure that I know what is going on with my car, how long service will take, and how much it will cost. If she can, she will give me a loaner car; if not, she coordinates with Enterprise for me. More

20K service The service work was excellent. Tammy Hartman the Assistant Service Manager was very helpful. She ask if there was anything I might need and explained The service work was excellent. Tammy Hartman the Assistant Service Manager was very helpful. She ask if there was anything I might need and explained the service in detail. Tammy is very friendly, and I strongly recommend this dealership. More

best overall I can't begin to say enough good about this dealership. From the beginning, we have always felt comfortable making our own decisions on what we wanted I can't begin to say enough good about this dealership. From the beginning, we have always felt comfortable making our own decisions on what we wanted in our vehicle without pressure. Since our purchase, everyone we've continued to come into contact with has treated us like close friends. With this most recent encounter, we were traveling 200 miles away and after hitting a nasty pot hole, were left with a flat tire and scuffed wheel rim. Went to a dealer where we were and they told us our wheel was ruined and would need to replace it (which they had in stock) but they did not have our tire in stock, so we made the decision to get back to Cincinnati to have it fixed at our home dealer (beechmont vw). They ordered what we thought we'd need replaced, but when we took the car in, they did a thorough check and found no structural damage to the wheel. They also went above and beyond and found gashes in another tire wall (likely from the same pot hole), and were able to replace both. Fortunately, all were covered due to the extra tire and wheel insurance/warrantee we purchased with our car. Tammy, our service advisor, kept the whole visit as an open book and made us informed through the whole process. I thankfully have yet to find anything negative about this dealership, their service department, and their customer service! More

From calling and scheduling my appointment to arrival at the service center to completion of my service Tammy was very attentive. She listened to my issue and explained the possible options based on her exp the service center to completion of my service Tammy was very attentive. She listened to my issue and explained the possible options based on her experience. I felt so at home and that I was a valued customer. The service time was great and my car was left clean after the service. I will defintly go back to this service center for routine maintenance as well any issues that might occur. Tammy was the best!!!!!! More

Tammy is very responsive and friendly. The service was quicker than expected and of great quality. I will continue using this dealership for my auto's maintenance. quicker than expected and of great quality. I will continue using this dealership for my auto's maintenance. More

Tammy does an exceptional job of taking care of the service customers. very very pleasant and knowledgable. she makes it such an easy time julie service customers. very very pleasant and knowledgable. she makes it such an easy time julie More