Bennett Hyundai of Lebanon - Service Center

I took delivery of the Santa Fe XRT on 7/12/24. On 2 occasions shortly after taking delivery of the vehicle I experienced a loud bang and shaking of the Santa Fe while backing out of a parking spa On 2 occasions shortly after taking delivery of the vehicle I experienced a loud bang and shaking of the Santa Fe while backing out of a parking space. The first time I wasn’t sure if I had done something wrong, so I went on my way. The second time I was backing out of a space at Bennett Hyundai after inquiring about an early break in oil change. This time I knew it wasn’t me. I had to leave for another appointment, so I called the service desk when I got home to make them aware of the problem. That’s when I was told there was a recall that might address the situation and made an appointment for the 26th of July. I didn’t drive the vehicle until I took it to the service center on that day. The service was recall number 24-01-055H, TCU Software Update & inspection for transmission noise or damage (Recall 263). I downloaded a copy of the Technical Service Bulletin (9 pages) so I knew it would take a bit of time as it’s fairly involved. While I waited for the service, I was able to observe the technician perform the required update and inspection through the window in the waiting area. He appeared to know what he was doing. I have several concerns about this situation: Item 1. I feel this should never have happened as the recall information states, “As required by federal law, dealers must not deliver new vehicles for sale or lease to customers until all open recalls have been performed”. Item 2. Part of the recall requires the technician to take photos of certain items during the process to determine the extent of external damage (if any) as part of the record. I would like a copy of those photos for my personal record. Item 3. I’m assuming the return of my vehicle after the service indicates no external damage was noted. However, I’m concerned about internal damage at this point. The sudden engagement of the parking pawl was so severe I’m worried that internal damage may have occurred and/or metal fragments or shavings were produced that eventually could cause a major failure leaving me stranded. I think the transmission oil/fluid should be drained and refilled and a sample provided to an independent oil analysis lab to verify if metal particles are present. At this point I cannot trust the vehicle until I’m fairly sure the internals have not been compromised. I know Hyundai has an admirable power train warranty but that isn’t much comfort. Item 4. And finally, when I went out to the vehicle after the service, I noticed it was dripping water all around it. For some reason it had been hosed down and left in the hot, 90-degree sun and the entire vehicle had dried water spots all over the paint and glass. I never requested a “car wash” nor was asked if I wanted one nor was any referenced during the sign in process. As a result, I had to spend nearly 6 hours over the weekend washing the car, treating it with detail spray and finally putting a coat of wax on the paint and treating the windows to remove the spots. I was not a happy camper, so to speak. More

Everything was professional courteous on time and more than expected. Wood recommend this Dealership to Every one. than expected. Wood recommend this Dealership to Every one. More

The service on my vehicle was performed well and in a timely manner. The staff at Bennett were extremely friendly and aware of the service that my car received. timely manner. The staff at Bennett were extremely friendly and aware of the service that my car received. More

Every time I've been in for service I've been happy. We just bought another vehicle from them, , very happy with their service. We just bought another vehicle from them, , very happy with their service. More

Always knowledgeable and courteous service. Nice waiting area and I like that they always wash my car when they’re done with servicing it. Nice waiting area and I like that they always wash my car when they’re done with servicing it. More

Service was great and the service department employees were very helpful and nice. The waiting room area was clean. were very helpful and nice. The waiting room area was clean. More

David greeted me and told me where to park my car for service. Bryan took care of me once I was waiting for the service. I enjoyed my experience. service. Bryan took care of me once I was waiting for the service. I enjoyed my experience. More

Katie was very pleasant. She helped me out and answered all of the questions that I had. She helped me out and answered all of the questions that I had. More

They were excellent and did things to the car that we never asked for. Example The car said no warranty. We now have a 2 year warranty. never asked for. Example The car said no warranty. We now have a 2 year warranty. More

Very friendly and excellent service People willing to help the client and very attentive to good treatment help the client and very attentive to good treatment More