The experience dealing with Bentley in Florence exceeded our expectations. Initially we spoke with Jim on the phone and he arranged to have the Certified, Pre-owned XT5 we saw on the internet moved from the Huntsville store to the Florence store. He was not available the day the car arrived, but directed us to the internet sales associate, Sabrina Gray. Jim took the time to contact us to ensure everything was handled to our satisfaction even though it was his day off. Sabrina did an outstanding job of showing us the car, answering all our questions and putting together the deal. The transaction went smoothly and quickly. Sheness Bates also showed a number of detail about the operation of the car and helped us set up OnStar. We are completely satisfied with our experience and would strongly recommend Bentley.