Benton Nissan of Bessemer - Service Center

Car sit for 3 days told me nothing more than what I told the man .Then wouldnt fix it .He said trying to get it under warranty or lemon .which I think it should be because I have had it in the shop 2 or3 the man .Then wouldnt fix it .He said trying to get it under warranty or lemon .which I think it should be because I have had it in the shop 2 or3 times before it was 2 years old More

Clean & friendly dealership. .this is my third vehicle from this dealership. Very Satisfied with service .this is my third vehicle from this dealership. Very Satisfied with service More

Fast friendly customer service! I will visit again this location and Hoover are great service I will visit again this location and Hoover are great service More

I didn't like how my price went up over $1,200 that I was quoted. I also didn't like the fact that I was being asked certain questions about the car like is it AWD or 2WD I'm not the person that works on the quoted. I also didn't like the fact that I was being asked certain questions about the car like is it AWD or 2WD I'm not the person that works on these cars everyday that is something you should already know. I also didn't like how I had to keep calling to get an update on my vehicle. It shouldn't take a week to let me know what is wrong with it. More

The employees are always very helpful and honest during my time with taking car for I’ll change. The waiting time has improved. my time with taking car for I’ll change. The waiting time has improved. More

Great service department, very informative & Fred kept us informed until completion of needed service work. He explained in detail the work necessary for our vehicle. informed until completion of needed service work. He explained in detail the work necessary for our vehicle. More

Service was not provided only diagnostic performed. Same trouble when I left facility. Nothing done only diagnostic. No work Same trouble when I left facility. Nothing done only diagnostic. No work More

Great experience. Very friendly; and knowledgeable. Caring. Better than past employees. This is where I go each time that I need auto care. Very friendly; and knowledgeable. Caring. Better than past employees. This is where I go each time that I need auto care. More

Great customer service, Fred was the perfect example of it. He broke everything down to me so I would understand and he also did my recall on my car without me asking. He assured me that I needed it done a it. He broke everything down to me so I would understand and he also did my recall on my car without me asking. He assured me that I needed it done and he made it happen. Thank you guys so much! More

The service department was very helpful and courteous. They gave me a timeline and completed the work well within that timeframe. They gave me a timeline and completed the work well within that timeframe. More