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Benton Nissan of Hoover - Service Center

Hoover, AL

4.6
261 Reviews

261 Reviews of Benton Nissan of Hoover - Service Center

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December 23, 2021

Dealership has been exceptional in service and support. Last service experience for brakes and rotors and tire rotation was little less than superb as cost for job was too high and checklist was not comple More

by FMC901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Bartlett, Lacey Prettyman
December 23, 2021

My dealership for twenty plus years! So they must be doing something right to keep me trusting them year after year! More

by MILLIEALDRIDGE1913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Rodgers
December 23, 2021

Devan did a great job. Very thorough and explained everything. I felt confident that everything was performed correctly. More

by JMLAFAIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan
December 23, 2021

Quick, friendly, efficient service! Would definitely recommend this service department to everyone! Employees go above and beyond to explain services and recommended services! More

by JESUSOFFERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Baldwin
December 23, 2021

I had to wait so long 😩 gor my service from 7:30 until 12:00. More

by nfd603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name
December 23, 2021

Very rapid response time by Mike. Will continue to use benton nissan when is needed More

by austinhood49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
December 23, 2021

The dealership is very nice, they open on time , they explain everything clear to you,I will recommend my friends to come to them More

by EYEVHOUSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
July 28, 2021

Horrible Service! First, I have learned the hard way that there is no standard of service among Nissan Dealerships. They know that Nissan USA will not hold them accountable. I brought my vehicle (20k mi More

by Denzdale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin
January 02, 2012

Several months ago I brought my Murano in for an oil change and tire rotation. This was not my first time using the service department at Crown Nissan. I have owned 3 Nissans over the past 20 years an More

by mwellman7698
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept Manager
Jan 02, 2012 -

Benton Nissan of Hoover responded

We spoke to our Service Department regarding your concern and the last service performed by us was simply an oil change. This would never require the removal of a complete engine cover due to the oil cap being separately located from the cover. We encourage you to contact anyone else who may have worked on your vehicle previously.

December 28, 2011

I took my daughter's vehicle to Crown Nissan for repairs. The first mistake I made was telling them it was my daughter's car because they used that to their advantage. They were aware that most parents would More

by Honesty18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angella
Jan 02, 2012 -

Benton Nissan of Hoover responded

Upon receipt of your complaint we spoke with our Service Department about your issue. The computer monitors several hundred items. Each item is independently assigned a code number. Each time the check engine light comes on it doesn't necessarily mean the same issue even though the symptoms may be similar. It was reviewed with the customer that the part failures from June were totally different from the most recent part failures. Customer was shown the code numbers from the diagnostic printout from previous repair versus the printout and code numbers from the most recent diagnosis. All repairs are backed by Nissan for 12 months or 12,000 miles, whichever comes first, for the same part failure. Since the most recent failure was not the same as the one in June, the parts warranty would not apply.

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