Benzel-Busch Motor Car - Service Center

Everything went well. They took my car and delivered it just when they said they would. Car came back immaculate. Everything was done with social distancing. I have been dealing with Socio and Atief just when they said they would. Car came back immaculate. Everything was done with social distancing. I have been dealing with Socio and Atief for over 20 years. Very professional. More

Great effort from the entire team. John Meyer made my purchase and service experience 5 stars !!! Communication from John and Scott in service was excellent I will never go back to MB in Morristown.. purchase and service experience 5 stars !!! Communication from John and Scott in service was excellent I will never go back to MB in Morristown.. More

CHris Iseman was great to work with..o o o o o o o o o o CHris Iseman was great to work with.. o o o o o o o o o o o o o o o o o o o o o CHris Iseman was great to work with.. o o o o o o o o o o o o o o o o o o o o o More

Service representative was professional and kind. The assessment of my car was incorrect, unfortunately, and when I tried to contact them to inform them of this, I was ignored. I can not recommend them assessment of my car was incorrect, unfortunately, and when I tried to contact them to inform them of this, I was ignored. I can not recommend them anymore. More

As I arrived everything went smoothly. The agent was pleasant and was prepared for my arrival. During the reservation I requested a loaner. Upon my arrival that all went smoothly and my car was ready. a pleasant and was prepared for my arrival. During the reservation I requested a loaner. Upon my arrival that all went smoothly and my car was ready. all of which took about 15 - 20 minutes. My car was ready late that afternoon. Pick was quick and efficient. The agent that took care of me Mark was great this is the 2nd time he has helped my in recent months. He has always ben second to none. More

Tim Torrel is always there to help and assist, it was pleasure working with him at Mercedes. Benzel-Busch , loaner car was available in timely matter. pleasure working with him at Mercedes. Benzel-Busch , loaner car was available in timely matter. More

Despite some issues with booking a service appointment online, once corrected the experience was professional as always from check-in to check-out. Chris Iseman is a gentleman and a professional and I en online, once corrected the experience was professional as always from check-in to check-out. Chris Iseman is a gentleman and a professional and I enjoy working with him. If there is one thing to criticize, it's the pick-up process. The messaging system asks for the customer to notify the dealer 30mins prior to pickup so that the vehicle can be ready upon arrival. Alas, this process which should be like an assembly line always seems disorganized and slow. Notifying the dealer 30mins ahead infers to the customer that the vehicle will be ready and waiting but it never is. Like yesterday, the wait is often another 20-30mins after arrival. So why bother notifying anyone of my impending arrival? More

Worst ever !! I Will never go back to Benzul Bush service again.. I am totally disappointed. All they were looking forward is to make money .. again.. I am totally disappointed. All they were looking forward is to make money .. More

Absolutely the best customer service! Marko is fantastic!! Best wishes for a happy and healthy new year! Thank you so much for always taking such great care of me and my vehicle. fantastic!! Best wishes for a happy and healthy new year! Thank you so much for always taking such great care of me and my vehicle. More

Overall service is great. Very polite and knowledgeable Overall service is great. Very polite and knowledgeable customer handling and work done is very professional. The loaner program is great more so w Overall service is great. Very polite and knowledgeable customer handling and work done is very professional. The loaner program is great more so with almost new models. My car had been washed when I got it back. Very clean. More