Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
672 Reviews of Berger Chevrolet, Inc - Service Center
Mostly Satisfied Customer Although I have no real complaints about my service experience, I would like to mention the technician left the disposable steering wheel cover on the Although I have no real complaints about my service experience, I would like to mention the technician left the disposable steering wheel cover on the floor of my vehicle instead of disposing of it. More
Excellence Darin and the assigned tech went above and beyond to address an annoying wind noise in my convertible and were able to make the annoyance disappear.. Darin and the assigned tech went above and beyond to address an annoying wind noise in my convertible and were able to make the annoyance disappear.. The car was in a couple times to address this issue last year without success, but with a little extra effort they made it go away - nice job More
Great service I like to be able to watch as they change my oil. They have a nice waiting area and very little wait time every time. I like to be able to watch as they change my oil. They have a nice waiting area and very little wait time every time. More
Chevy Cruze Recall Johnathan was very accommodating and kept me updated on the entire process. He texted me personally to let me know when my car was done and made every Johnathan was very accommodating and kept me updated on the entire process. He texted me personally to let me know when my car was done and made everything as convenient as possible when I wasn't going to be able to pick up my vehicle prior to closing time. Nice guy! More
Water Pump My consultant, Dustin, was very friendly and timely. He checked me in quickly and called me when vehicle was ready and checked me out quickly. My consultant, Dustin, was very friendly and timely. He checked me in quickly and called me when vehicle was ready and checked me out quickly. More
Over selling on what was "needed" Attempted to add on over $300 in services. Last punch on free oil change card was denied as "it was already used" according to the computer. When a wh Attempted to add on over $300 in services. Last punch on free oil change card was denied as "it was already used" according to the computer. When a wheel alinement was required, the service rep stated that the oil change was going to be thrown in for free. Now I was told that the former service rep either lied, or I misunderstood. Regardless, I will find another place to bring my vehicles More
They took really good care of my Cruze !!! The service was great and they didn’t give up on getting a new Turbo it was a struggle but God help them to make success so I highly recommended this The service was great and they didn’t give up on getting a new Turbo it was a struggle but God help them to make success so I highly recommended this burger! More
Oil change timely service work.. friendly service ..goes the extra mile to make sure all things are done right. Great follow up during service appointment. Alw timely service work.. friendly service ..goes the extra mile to make sure all things are done right. Great follow up during service appointment. Always greets with a smile and a happy personality kind of a guy More
Great, as always! Our service advisor was very helpful. He's always on top of it. Great maintenance recommendations. Our Equinox was done in a timely manner and at a fa Our service advisor was very helpful. He's always on top of it. Great maintenance recommendations. Our Equinox was done in a timely manner and at a fair and reasonable price. More
Lube and tire rotation. Very quick and efficient!!!!!! We got there and within 20 minutes we were told they were finished. Appreciated the friendliness as always. Good peo Very quick and efficient!!!!!! We got there and within 20 minutes we were told they were finished. Appreciated the friendliness as always. Good people We always appreciate the STAFF at Berger. More