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Bergeron Chrysler Dodge Jeep Ram
Metairie, LA
860 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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860 Reviews of Bergeron Chrysler Dodge Jeep Ram
October 16, 2020
Work was scheduled and took 3 weeks for first open date. This was fine. Upon drop-off, I was told it would not be worked on that day. It took 3 days for work to be completed. Oil Change and Tire Rotation. This was fine. Upon drop-off, I was told it would not be worked on that day. It took 3 days for work to be completed. Oil Change and Tire Rotation. I will be going to another shop in future if not a warranty concern. Maybe explore other RAM dealership / service centers further from my home location. More
by nick.groh
Verified CustomerEmployees Worked With
Michael in Service.
October 15, 2020
I had an issue immediately after I purchased my Jeep Cherokee. It had to be towed in and took three days. As a courtesy the sales manager offered my first oil change. I called last week and Kristy look Cherokee. It had to be towed in and took three days. As a courtesy the sales manager offered my first oil change. I called last week and Kristy looked it up and said that she was to confer the sales manager and “call me in 6 minutes”. As of today I’m still waiting for that call. Well, I came in talked the Steve Santos and he made me feel I matters and handled my concern as like the professional he is. He also walked me to the service department, waited until everything was handled. The inside service “Ladies” are delightful and even have me a direct line to Liz in reservations for other issues I’m having. Danielle is very Direct and proficient in ascertaining what is needed to service your vehicle. I was told it would take up to two hours because of several vehicles ahead of me, and yet one hour later it was done. My next appointment is on the 27th of October and I expect the quality and professional service as I received on yesterday. More
by acorn0311
Employees Worked With
Steve Santos, Kristy Parrott, Danielle Watkins
October 15, 2020
Danielle Watkins needs to learn how to talk to people and not "bark" at them. When I pulled into the express lane for an oil change, I sat in my car and waited for a minute to two. I saw three people movin not "bark" at them. When I pulled into the express lane for an oil change, I sat in my car and waited for a minute to two. I saw three people moving around in the garage area. No one came to my car. I got out and strolled towards a lady who seem to be not busy. When I walked towards her she asked how can I help you today. I told her that I needed an oil change and my tires rotated. She "barked" at me that I need to wait by my car for someone to come help me. I stood there for a few minutes and she walked up to me. Asked me how can she help me. Why couldn't she tell me that she would help me in a few minutes. So again I told her that I needed an oil change and tires rotated. She made her way to my car to retrieve the info. As she is punching in the info she "barked" is there anything else we can help you with in addition to the oil change. So again I told her that I needed my tires rotated. As she is punching in the info, she "barked" at me again that she needed my key fob with nothing on it. I showed her that I had a key and another fob on it and she "barked" at me no take the key out, "if you know how to do that". Seriously, I have had the jeep for three years. Of course I know how to take it out. Ms. Danielle Watkins needs to learn to talk to people not "bark" at them or make them feel inferior to her. More
by sdfran3285
Employees Worked With
Danielle Watkins
October 15, 2020
Working with Steve Santos was a pleasant experience, he stepped in when I was having a problem and I don’t wanna resolved it but stay with me throughout the process until it was done I worked over 40 years stepped in when I was having a problem and I don’t wanna resolved it but stay with me throughout the process until it was done I worked over 40 years sales and customer service and it’s very refreshing to see someone who understands customer service. I would recommend him to anyone that is in the market for a new vehicle. More
by acorn0311
Employees Worked With
Steve Santos
October 14, 2020
Service as usual was top notch. Service was done quickly and first rate Service people were courteous and friendly as was the administrative people inside and first rate Service people were courteous and friendly as was the administrative people inside More
by jgreenwood1
Employees Worked With
Curtis Bonnie, Billy Christina, Jim Russo, Chris Laux, Luis Ramos, Danielle Watkins, Brandon Schneider
October 14, 2020
Arrived at 10:30 waited until 4:00 pm for an oil change. Wait was way too long for the service provided. No loner cars are available anymore, that was a perk I enjoyed. Wait was way too long for the service provided. No loner cars are available anymore, that was a perk I enjoyed. More
by scarr15
Employees Worked With
Danielle Watkins
October 14, 2020
Ryan was once again very attentive and highly professional. He kept me fully informed throughout and explained everything. I even got the vehicle back 24 hours earlier than anticipated. professional. He kept me fully informed throughout and explained everything. I even got the vehicle back 24 hours earlier than anticipated. More
by philwhittle688
Employees Worked With
Ryan
October 14, 2020
My experience was wonderful, from start to end. I would highly recommend this dealership to friends and family. Thank you to everyone and I love my Jeep Wrangler. highly recommend this dealership to friends and family. Thank you to everyone and I love my Jeep Wrangler. More
by nataliehall59
Employees Worked With
Neil Poche, Stephen Whitmire
October 14, 2020
Great service and nice working with you guys dodge always get me together thanks to everyone who helped me out with their time I appreciate it! get me together thanks to everyone who helped me out with their time I appreciate it! More
by Jarard5044
Employees Worked With
Danielle Watkins
